TY - JOUR T1 - Assessing Trust Between Members of a Marketplace JF - Open Source Business Resource Y1 - 2010 A1 - Eduardo Moraes AB - Trust is very important to companies that participate in electronic markets and the keystone organizations that operate these markets. No company wishes to deal with a keystone that is not trustworthy or purchase a solution from a supplier that it does not trust. To grow a community, the keystone and the suppliers that are its marketplace members must be trusted. Providing users of a marketplace with tools to measure trust in suppliers' solutions may reduce transaction costs and increase the number of deals closed. The objective of this paper is to examine how to measure trust in suppliers' solutions offered in a marketplace. The discussion on how to measure trust in a keystone is deferred to a later paper. This paper is organized into six parts. The first part defines trust and the second examines the concept of trust transitivity, which is the use of indirect trust in a trust network. The third part describes how trust can be measured. The fourth provides an overview of the author's research, which examined how the numbers of observations about a solution-supplier's ability, integrity, and benevolence affect a customer's uncertainty and belief in the solution offered in the Eclipse Marketplace. The fifth part discusses the implications of this research for keystone operators. The last section provides conclusions and summarizes the relevance of this research. PB - Talent First Network CY - Ottawa UR - http://timreview.ca/article/380 IS - September 2010 U1 - non~linear creations Eduardo Moraes is a Content Management System specialist with more than 15 years of experience in the IT industry. He is currently working at non~linear creations, an Ottawa-based web integration company, as a Team Lead of the Enterprise Content Management practice area. He recently finished his Master's degree at Carleton University with a thesis entitled "Assessing trust of suppliers' solutions offered in an electronic marketplace." His research interests are virtual communities, trust networks, and Web 2.0. ER -