TY - JOUR T1 - Reflecting on Actions in Living Lab Research JF - Technology Innovation Management Review Y1 - 2017 A1 - Anna Ståhlbröst A1 - Marita Holst KW - action research KW - Apollon KW - context KW - digital innovations KW - end users KW - innovation process KW - Living lab KW - research process AB - Living labs deploy contemporary open and user-centred engagement processes in real-world contexts where all relevant stakeholders are involved and engaged with the endeavour to create and experiment with different innovations. The approach is evidently successful and builds on the perspective that people have a democratic right to have influence over changes that might affect them, such as those brought about by an innovation. In this article, we will reflect on and discuss a case in which end users took part in the development of a method that stimulates learning and adoption of digital innovations in their own homes while testing and interacting with it. The results show that, when end users were stimulated to use the implemented innovation through different explicit assignments, they both increased their understanding of the situation as well as changed their behaviour. Living lab processes are complex and dynamic, and we find that it is essential that a living lab have the capability to adjust its roles and actions. We argue that being reflective is beneficial for innovation process managers in living labs because it allows them to adjust processes in response to dynamic circumstances. PB - Talent First Network CY - Ottawa VL - 7 UR - http://timreview.ca/article/1055 IS - 2 U1 - Luleå University of Technology Anna Ståhlbröst is an Associate Professor in Information Systems at Luleå University of Technology, Sweden. Her research is focused on the phenomena of living labs and open, user-driven innovation processes, with special interest in end-user needs and motivations. Anna's research is related to different application areas such as smart cities, domestic IT use, and online privacy. She has participated in several international and national innovation and research projects, and she is currently involved in both the Privacy Flag project and the U4IoT project financed by the European Commission. U2 - Luleå University of Technology Marita Holst is Senior Project Manager at the Centre for Distance-Spanning Technology and General Manager of Botnia Living Lab at Luleå University of Technology in Sweden. Marita’s research interests include methods and tools for creating collaborative working environments for innovative and boundary-crossing working groups and applied ongoing research and innovation projects such as OrganiCity, Privacy Flag, and U4IoT, in which she currently participates. ER -