TY - JOUR T1 - The Promoting Force of Technology for Service Innovation in High-Tech Industries JF - Technology Innovation Management Review Y1 - 2014 A1 - Silvia Gliem A1 - Janny Klabuhn A1 - Nadine Litwin KW - case studies KW - dynamic model of process and product innovation KW - reverse innovation cycle KW - service innovation KW - technology KW - technology adoption KW - technology development KW - typologies AB - This article focuses on the interaction between the development of technology and service innovation. It goes “back to the basics” by analyzing the first theoretical contributions to the service innovation literature from the late 1980s. These contributions were heavily technologically oriented: they aimed at bringing the results of technological innovation to the realm of services. More specifically, we focus on the model of “reverse innovation cycle” on one hand, and on the first innovation-specific categorization of services on the other. The latter introduced the division into supplier-dominated, production-intensive/scale-intensive, and science-based services. Our purpose is to examine in which ways these theoretical approaches could promote our understanding about the new phenomena of technology-service interaction in innovation. In the second part of the article, we apply these approaches in five case studies that originate from different service industries and that differ in size and technologies. The findings of the analysis demonstrate that the applicability of the approaches to the case studies depends on several factors including the kind of technology involved in the innovation activities, the stage of development of this technology, and the type of service. PB - Talent First Network CY - Ottawa VL - 4 UR - http://timreview.ca/article/792 IS - 5 U1 - Brandenburg University of Technology Cottbus-Senftenberg Silvia Gliem is a PhD student in Business Administration at Brandenburg University of Technology Cottbus-Senftenberg, Germany. She obtained her Bachelor’s degree in International Business Administration from European University Viadrina in Frankfurt (Oder), Germany, and she holds a Master’s degree in Business Administration from Brandenburg University of Technology in Cottbus, Germany. Her research interests focus on service productivity and service innovation research. She recently joined a research project that focuses on the improvement of health and safety in the workplace by means of a service robot. In the context of this project, she depicts the influence of physical surroundings and safety in the workplace on employees. U2 - Brandenburg University of Technology Cottbus-Senftenberg Janny Klabuhn is a PhD student in Industrial Engineering at Brandenburg University of Technology Cottbus-Senftenberg, Germany. She holds a diploma in Industrial Engineering from Brandenburg University of Technology in Cottbus, Germany. Her fields of research include human resource management, innovation management, and automation technology. She is part of a research project that aims at the development of a service robot to improve health and safety in the workplace. Within this project, she analyzes the transformational processes in human resources originating from the increasing application of automation technology in certain service industries. U3 - Brandenburg University of Technology Cottbus-Senftenberg Nadine Litwin is a PhD student in Business Administration at Brandenburg University of Technology Cottbus-Senftenberg, Germany. She received her diploma in Industrial Engineering from the Brandenburg University of Technology in Cottbus, Germany. Her research encompasses rapid prototyping, production processes, and disruptive innovation. In particular, she focuses on the diffusion of technologies that endanger firm’s traditional competitive strategies, and the potential reorganization needs for manufacturing industries. ER -