%0 Journal Article %J Technology Innovation Management Review %D 2020 %T A Conceptual Development of a Business Model Typology in Tourism: the impact of digitalization and location %A Gabriel Linton %A Christina Öberg %K business models %K configurations %K destination %K digitalization %K location %K technology %K tourism %K typology %X This paper aims to conceptually develop a business model typology in tourism. It focuses on digitalization and destination location as important contextual factors when developing the typology. The paper builds on prior research on business models and tourism research by adopting configuration theory to create a typology of business models in tourism businesses. Four business model archetypes are identified: (1) bricks and mortar business models, (2) digitalized destinations, (3) create a destination, and (4) intermediary business models. The typology contributes to the literature by identifying different types of business models in the tourism sector. The typology also helps to ground the business model concept theoretically, something that has been considered as missing in previous business model research. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 10 %P 17-28 %8 07/2020 %G eng %U timreview.ca/article/1372 %N 7 %1 Örebro University School of Business Gabriel Linton is Assistant Professor at Örebro University School of Business. His research interest include entrepreneurship in firms and startups and also entrepreneurship education. He also conducts research on innovation processes as well as regional innovation. The topic of relationships between firms is also of interest. Gabriel has published in journals such as: Journal of Business Research, R&D Management, Industrial Marketing Management and European Journal of Innovation Management. He serves as a member of the Editorial Review Board for the Journal of Small Business and Entrepreneurship. %2 Örebro University School of Business Christina Öberg is Professor/Chair in Marketing at Örebro University, Visiting Professor at Leeds University and associated with the Ratio Institute, Stockholm. She received her Ph.D. in industrial marketing from Linköping University. Her research interests include mergers and acquisitions, brands and identities, customer relationships, and innovation management. She has previously published in such journals as Journal of Business Research, European Journal of Marketing, International Marketing Review, and Industrial Marketing Management. %& 17 %R http://doi.org/10.22215/timreview/1372 %0 Journal Article %J Technology Innovation Management Review %D 2016 %T Editorial: Innovation in Tourism (November 2016) %A Chris McPhee %A David Guimont %A Dominic Lapointe %K action research %K boundary objects %K co-creation %K crowdsourcing %K innovation %K living labs %K smart cities %K smart destinations %K technology %K tourism %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 6 %P 3-5 %8 11/2016 %G eng %U http://timreview.ca/article/1029 %N 11 %1 Technology Innovation Management Review Chris McPhee is Editor-in-Chief of the Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa, Canada, and BScH and MSc degrees in Biology from Queen's University in Kingston, Canada. He has over 15 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas. %2 Living Lab in Open Innovation (LLio) David Guimont is a Teacher-Researcher at the Cégep de Rivière-du-Loup in Quebec, Canada, where he is associated with the Recreation and Leadership Training Department and the Living Lab in Open Innovation (LLio). He holds a master’s degree in Tourism Management and Development from the Université du Québec à Montréal (UQAM). %3 Université du Québec à Montréal (UQAM) Dominic Lapointe is a Professor in the Department of Urban Studies and Tourism at the Université du Québec à Montréal (UQAM) in Canada, where he is the Director of the Tourism and Hospitality Management Undergraduate program. His research addresses development and environmental issues with the use of critical theory, especially in the fields of tourism, conservation, and the environment. He holds a doctoral degree in Regional Development from the Université du Québec à Rimouski (UQAR). %R http://doi.org/10.22215/timreview/1029 %0 Journal Article %J Technology Innovation Management Review %D 2016 %T Empowering Local Tourism Providers to Innovate through a Living Lab Process: Does Scale Matter? %A David Guimont %A Dominic Lapointe %K action research %K destination management %K innovation %K level %K living labs %K scale %K socio-territorial action %K territoriality %K tourism %X A destination management organization looking to integrate technology into its tourism offering tasked a living lab with engaging tourists and tourism providers in the process. At the end of the two-year initial funding period for an action research project, the process is a success and stakeholders are engaged in the innovation ecosystem. But what is next? By observing participants and gathering feedback from stakeholders through a Policy Delphi panel, the outcomes of the project and the intentions and actions of the tourism providers and other parties were identified. Innovation capacity has increased: spin-offs were created and stakeholders have embraced open and collaborative innovation. Now, stakeholders are determined to make the process sustainable by finding other funding sources. But what should be the level of cooperation and intervention? What level can best foster innovation and knowledge retention? A case study combining a grid of characteristics and levels of analysis for living labs was used to identify one key question: for a living lab in tourism, does scale matter? This article will explore that question and will contribute to the understanding of the living lab as a model of socio-territorial action. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 6 %P 18-25 %8 11/2016 %G eng %U http://timreview.ca/article/1031 %N 11 %1 Living Lab in Open Innovation (LLio) David Guimont is a Teacher-Researcher at the Cégep de Rivière-du-Loup in Quebec, Canada, where he is associated with the Recreation and Leadership Training Department and the Living Lab in Open Innovation (LLio). He holds a master’s degree in Tourism Management and Development from the Université du Québec à Montréal (UQAM). %2 Université du Québec à Montréal (UQAM) Dominic Lapointe is a Professor in the Department of Urban Studies and Tourism at the Université du Québec à Montréal (UQAM) in Canada, where he is the Director of the Tourism and Hospitality Management Undergraduate program. His research addresses development and environmental issues with the use of critical theory, especially in the fields of tourism, conservation, and the environment. He holds a doctoral degree in Regional Development from the Université du Québec à Rimouski (UQAR). %R http://doi.org/10.22215/timreview/1031 %0 Journal Article %J Technology Innovation Management Review %D 2016 %T Priority Systems at Theme Parks from the Perspective of Managers and Customers %A Gilda Hernandez-Maskivker %A Gerard Ryan %K innovation %K managers %K priority queues %K theme parks %K tourism %K tourist behaviour %K waiting time %X Waiting times are becoming an increasingly important customer-experience challenge in theme parks. The seemingly ever-present problem of long queues for rides and attractions is being tackled by the development of priority systems. These innovations allow customers to join an alternative queue that bypasses the congestion faced by regular customers. In other words, by paying extra, customers can purchase the right to be served sooner. Such systems are becoming prevalent, but there is a lack of empirical research into priority systems at theme parks in the academic and management literature, which suggests that in-depth empirical analysis is necessary in order to understand the consumer decision-making process when making this purchase. This article examines priority systems at theme parks both from the viewpoint of park management and of customers. To address this gap, we surveyed nearly 1,000 customers at a major theme park in Spain and conducted semi-structured interviews with 10 theme park managers to assess both customer and manager attitudes towards waiting generally and priority systems specifically. Our results reveal that these priority systems facilitate market segmentation. When theme parks offer this "wait or pay" option, different groups of customers are identified based on their attitudes: those who wait in regular lines and those who are willing to pay to avoid lines. Thus, this innovative system creates an important source of new revenue while also improving the customer experience by reducing waiting times and minimizing congestion. Following a discussion of our results, we offer practical recommendations to managers who need to address the challenges of waiting times in theme parks and wish to improve both profits and customer experiences by implementing a priority system. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 6 %P 40-47 %8 11/2016 %G eng %U http://timreview.ca/article/1034 %N 11 %1 Rovira i Virgili University Gilda Hernandez-Maskivker is an Assistant Professor in the Department of Business Management at Rovira i Virgili University in Tarragona, Spain. She has a PhD in Tourism and Leisure and a Master's degree in Analytical Techniques and Innovation in Tourism, both from Rovira i Virgili University. Her main research line is on waiting times in tourism services and tourist behaviour. Gilda has also collaborated with the Maldives National University Faculty of Hospitality and Tourism Studies in Malé, Maldives; HTSI-ESADE in Barcelona, Spain; Ostelea-EAE in Barcelona; and the European University School for Tourism in Milan, Italy. %2 Rovira i Virgili University Gerard Ryan is an Associate Professor and accredited Full Professor (ANECA, Spain) in Marketing at Rovira i Virgili University in Tarragona, Spain, and he is a Visiting Fellow at Cornell University in Ithaca, USA. He is a founding member of FHOM, which is part of the Catalan government’s map of official research groups. He is on the editorial advisory board of the Journal of Research in Interactive Marketing, la Revista Escritos Contables y de Administración, and the Irish Journal of Management. He is a regular reviewer and an award recipient of the Emerald Group for his research. His main research interests are consumers, time, and waiting. %R http://doi.org/10.22215/timreview/1034 %0 Journal Article %J Technology Innovation Management Review %D 2016 %T A Process for Co-Creating Shared Value with the Crowd: Tourism Case Studies from a Regional Innovation System in Western Switzerland %A Vincent Grèzes %A Béatrice Girod Lehmann %A Marc Schnyder %A Antoine Perruchoud %K business models %K co-creation %K crowdsourcing %K innovation %K regional innovation system %K shared value %K tourism %K tourism cluster %X Despite the presence of a regional innovation system, the gross value added attributed to tourism in the Swiss region of Valais is declining. Innovation policies fostering private initiatives and collaboration between companies, researchers, and coaching services have been reinforced recently, and policy instruments are in place to support strategic industries. However, no incitement instrument is dedicated to supporting the co-creation and the creation of shared value through local actors. This article presents a co-creation process of shared value and the lessons learned while implementing a new mode of innovation and entrepreneurship in two case studies in the peripheral region of Valais, Switzerland. The aim of the process is the co-creation of shared value-based business models, with an emphasis on the use of crowdsourcing to find new ways to create shared value. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 6 %P 32-39 %8 11/2016 %G eng %U http://timreview.ca/article/1033 %N 11 %1 University of Applied Sciences of Western Switzerland Vincent Grèzes is a Professor of Business Administration at the University of Applied Sciences of Western Switzerland in Sierre. He holds a PhD in Political Science and joined the Entrepreneurship & Management Institute of the University of Applied Sciences of Western Switzerland in 2011. Vincent has professional experience in the areas of business intelligence, and industry and strategic market research. His current research areas are business and tourism innovation, creation of shared value, and regional development. %2 University of Applied Sciences of Western Switzerland Béatrice Girod Lehmann is a Scientific Collaborator at the Institute of Entrepreneurship & Management of the University of Applied Sciences Western Switzerland in Sierre. She has participated in several research projects aimed at developing solutions for SMEs and has worked on various topics such as the internationalization of SMEs in the French part of Switzerland, technological innovation, the functional economy, and fostering the entrepreneurial spirit. She is also involved in the BusiNETvs project, a platform for innovation and entrepreneurship for academics and professionals from the Valais, and is the Executive Head of the MAS HES-SO in Quality & Strategy Management. Béatrice holds a UAS degree in Business Administration and a Master of Advanced Studies in Quality & Strategy Management. %3 University of Applied Sciences of Western Switzerland Marc Schnyder is a Professor of Tourism and Business Administration at the University of Applied Sciences of Western Switzerland in Sierre, where he is also the Head of the Institute of Tourism. He holds a French/German bilingual license from the University of Fribourg, specializing in economic and financial policy. After a one-year internship at the Swiss National Bank (SNB) in Zurich in the field of banking economy, he wrote a doctoral thesis at the University of Fribourg on the theme of investment theory. He was then a Research Assistant at the Private Hochschule Wirtschaft PHW Bern, where he worked in the field of applied research and development. His current research areas are tourist innovation process, international tourism issues, tourism policy, and the regional economy. %4 University of Applied Sciences of Western Switzerland Antoine Perruchoud is a Professor at the University of Applied Sciences of Western Switzerland in Sierre and is Head of the Entrepreneurship & Management Institute. He is committed to training and supporting young entrepreneurs, and he is one of the initiators and directors of the university's Entrepreneurship Business Experience Program. The goal of this interdisciplinary training program is to foster and promote innovation and entrepreneurship among future graduates through the university's "school enterprise". Antoine graduated in Economics and Social Sciences from the University of Fribourg, Switzerland, and holds a master's degree from Western Washington University in the United States. %R http://doi.org/10.22215/timreview/1033