The editorial theme for this issue of the OSBR is Communications Enabled Applications (CEA). While using software to enhance communications is not new, there remain many untapped business opportunities available to the savvy entrepreneur as well as opportunities for any organization to improve the relationship with their customers. The authors in this issue draw upon their experiences to show the benefit in CEA and offer practical examples for those wishing to tap into this powerful resource.

This issue includes articles from six authors, of which three work for multinationals, one works for a small company, and two are founders of innovative technology companies.

In This Issue: