@article {419,
	title = {Software-as-a-Service Offer Differentiation by Business Unit},
	journal = {Open Source Business Resource},
	year = {2011},
	month = {02/2011},
	publisher = {Talent First Network},
	type = {Articles},
	address = {Ottawa},
	abstract = {This article summarizes the author{\textquoteright}s recent research into the fit between software-as-a-service (SaaS) tools and the requirements of particular business units. First, an overview of SaaS is provided, including a summary of its benefits to users and software vendors. Next, the approach used to gather and analyze data about the SaaS solutions offered on the Force.com AppExchange is outlined. Finally, the article describes the managerial implications of this research.},
	issn = {1913-6102},
	url = {http://timreview.ca/article/419},
	author = {Islam Balbaa}
}
