@article {54,
	title = {Enterprise Open Source Support},
	journal = {Open Source Business Resource},
	year = {2007},
	month = {11/2007},
	publisher = {Talent First Network},
	type = {Articles},
	address = {Ottawa},
	abstract = {Open Source Software (OSS) has permeated the enterprise. Some organizations still prohibit the use of OSS altogether, but they are unquestionably in the minority. For most companies, it{\textquoteright}s not a question of "should we use OSS"? but rather, "how and where can we best take advantage of open source solutions"? 

As companies have shifted from prohibiting OSS use to embracing it, they must now deal with technical support issues. This article examines the various option available to support companies that use OSS.},
	issn = {1913-6102},
	url = {http://timreview.ca/article/54},
	author = {Stormy Peters}
}
