@article {1265, title = {Smart Mobility: Services, Platforms and Ecosystems}, journal = {Technology Innovation Management Review}, volume = {9}, year = {2019}, month = {09/2019}, pages = {15-25}, publisher = {Talent First Network}, chapter = {15}, address = {Ottawa}, abstract = {In this study, we provide novel insight into building and managing growth in a new emerging market: the operation and maintenance of a heterogeneous and expanding vehicle fleet in a smart city environment. There are several different types of players in this emerging market and a dominant player is still missing. Based on our empirical findings, we identified three key characteristics of a growing business and the ability to reach a leading position: 1) co-creation through resource integration and service exchange is preferable for responding to market demands; 2) a digital platform is critical to create the necessary knowledge for resource integration and service exchange; and 3) smart services glue the ecosystem and platform together and create the outcome that solves the defined business problem. Most importantly, all three elements\—ecosystem, platform and smart services\—create a uniform environment in which to grow the business in a new emerging market.}, issn = {1927-0321}, doi = {http://doi.org/10.22215/timreview/1265}, url = {https://timreview.ca/article/1265}, author = {Jukka Pulkkinen and Jari Jussila and Atte Partanen and Igor Trotskii and Aki Laiho} }