@article {1154,
	title = {Editorial: Insights (May 2018)},
	journal = {Technology Innovation Management Review},
	volume = {8},
	year = {2018},
	month = {05/2018},
	pages = {3-4},
	publisher = {Talent First Network},
	address = {Ottawa},
	keywords = {business models, co-creation, drop out, entrepreneurship, facilitation, innovation, internationalization, lean global startups, living labs, services, servitization, stakeholders, users, value propositions, value-in-use},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/1154},
	url = {http://timreview.ca/article/1154},
	author = {Chris McPhee}
}
@article {1130,
	title = {Understanding the Role of Rural Entrepreneurs in Telecentre Sustainability: A Comparative Study of the Akshaya and eSeva Projects in India},
	journal = {Technology Innovation Management Review},
	volume = {8},
	year = {2018},
	month = {01/2018},
	pages = {16-23},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {In rural areas of India, telecentres provide access to computers and other digital technologies and have been utilized as a delivery channel for various government services. Following a public{\textendash}private partnership (PPP) model, there is a general belief among policy makers that the revenue from government-to-consumer (G2C) services would be sufficient to cover the village-level entrepreneurs{\textquoteright} cash flow requirements and therefore provide financial sustainability. Also, the literature suggests that telecentres have a large enough market for public-access businesses to be commercially viable. In India, around 100,000 telecentres are being set up to serve 600,000 villages {\textendash} one telecentre for every six villages {\textendash} to provide one-window access to government services. In the literature, a lack of government services is often quoted as a reason for telecentre failure. This study, using an exploratory approach, aims to understand the parameters that relate to the sustainability of telecentres across a number of common, government-related services. It is observed that some telecentres perform better than the others even though they have the same number of government-related services. Reasons for such differences are explored and the learnings from this research will benefit the stakeholders who are engaged in providing telecentre-based services in other developing countries. In addition, a theoretical framework is suggested to understand the dynamics between different types of sustainability parameters such as financial, social, staff, technology, and institutional. The findings of this research have policy implications in terms of the way services are designed and delivered through telecentres in developing countries such as India. },
	keywords = {developing countries, entrepreneurship, India, services, sustainability, telecentres},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/1130},
	url = {http://timreview.ca/article/1130},
	author = {Gaurav Mishra and Balakrishnan Unny R}
}
@article {1108,
	title = {Editorial: Blockchain (October 2017)},
	journal = {Technology Innovation Management Review},
	volume = {7},
	year = {2017},
	month = {10/2017},
	pages = {3-5},
	publisher = {Talent First Network},
	address = {Ottawa},
	keywords = {authentication, Bitcoin, blockchain, cryptography, digital identity, economics, healthcare, internal audit, services, smart contracts, transactions, trust},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/1108},
	url = {http://timreview.ca/article/1108},
	author = {Chris McPhee and Anton Ljutic}
}
@article {793,
	title = {Integrating Design for All in Living Labs},
	journal = {Technology Innovation Management Review},
	volume = {4},
	year = {2014},
	month = {05/2014},
	pages = {50-59},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {The European Union has identified innovation as a key driver behind business competitiveness and responsive governance. However, innovation in and of itself may not be sufficient to help businesses bring new products to market and to help governments shape public services that meet the real needs of citizens. The Integrating Design for All in Living Labs (IDeALL) project sought to identify and test methodologies for designing with users in real-life settings. The results of the experiments showed how different methodologies can be applied in different contexts, helping to provide solutions to societal issues and to create products and services that genuinely meet user requirements. In this article, we describe the methodologies used in the IDeALL project and provide examples of the project{\textquoteright}s experiments and case studies across four main areas: i) services; ii) health and social care; iii) information and communication technology; and iv) urban design. },
	keywords = {3H, co-creation, design, design for all, health, HUMBLES, ICT, innovation, living labs, LUPI, methodologies, service prototyping, services, social care, urban design, user-centred approaches},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/793},
	url = {http://timreview.ca/article/793},
	author = {Madeleine Gray and Mika{\"e}l Mangyoku and Artur Serra and Laia S{\'a}nchez and Francesc Aragall}
}
@article {781,
	title = {Radical Versus Incremental Innovation: The Importance of Key Competences in Service Firms},
	journal = {Technology Innovation Management Review},
	volume = {4},
	year = {2014},
	month = {04/2014},
	pages = {15-25},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {Today, innovation often takes place using open practices and relies on many sources for knowledge and information. The purpose of this article is to study how different knowledge-based antecedents influence the ability of service organizations to innovate. Using data about the Norwegian service sector from the 2010 Community Innovation Survey, we examined how three types of competence, namely R\&D activities, employee-based activities, and customer-related activities, influence the propensity of firms to introduce radical or incremental innovations. The results show that R\&D-based competence is important for service firms when pursuing radical innovations, whereas employee-based activities such as idea collaboration are only found to influence incremental innovations. The use of customer information was found to be an important driver for both radical and incremental innovations. The findings points to managerial challenges in creating and balancing the types of competence needed, depending on type of innovation targeted by an organization. },
	keywords = {community innovation survey, competences, innovation, innovation novelty, services},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/781},
	url = {http://timreview.ca/article/781},
	author = {Marit Engen and Inger Elisabeth Holen}
}
@article {739,
	title = {Editorial: Living Labs (November 2013)},
	journal = {Technology Innovation Management Review},
	volume = {3},
	year = {2013},
	month = {11/2013},
	pages = {3-4},
	publisher = {Talent First Network},
	address = {Ottawa},
	keywords = {design, living labs, networks, Open innovation, regional development, services},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/739},
	url = {http://timreview.ca/article/739},
	author = {Chris McPhee and Seppo Leminen and Mika Westerlund}
}
@article {718,
	title = {Servitization in a Security Business: Changing the Logic of Value Creation},
	journal = {Technology Innovation Management Review},
	volume = {3},
	year = {2013},
	month = {08/2013},
	pages = {65-72},
	publisher = {Talent First Network},
	address = {Ottawa},
	abstract = {How can a firm change its value-creation logic from providing technology to selling technology-based services? This is a question many security companies face today when trying to apply a solutions-based business model in response to recent macro- and microeconomic trends. The fact that customers increasingly demand security as a service, rather than technical equipment, challenges the basis of a security firm{\textquoteright}s value provision and alters the logic of its operation. In this article, we investigate a technology- and product-oriented security business that is now rapidly transforming into a service business. We use data from a case study to propose a 4C model (conceptualization, calculation, communication, and co-creation of value) that can help security providers to objectify their service offerings and succeed in the servitization of their security businesses. },
	keywords = {co-creation, customer value creation, objectification, products, security, services, servitization, value provision},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/718},
	url = {http://timreview.ca/article/718},
	author = {Arto Rajala and Mika Westerlund and Mervi Murtonen and Kim Starck}
}
@article {696,
	title = {TIM Lecture Series {\textendash} Using Risk to Drive a Security Service},
	journal = {Technology Innovation Management Review},
	volume = {3},
	year = {2013},
	month = {06/2013},
	pages = {42-45},
	publisher = {Talent First Network},
	address = {Ottawa},
	keywords = {cybersecurity, platforms, risk management, security, services, strategy, uncertainty},
	issn = {1927-0321},
	doi = {http://doi.org/10.22215/timreview/696},
	url = {http://timreview.ca/article/696},
	author = {Paul Card}
}
