01466nas a2200193   4500008004100000022001400041245007100055210006900126260004200195300001000237490000600247520087500253653002901128653001601157653001901173100002101192700002101213856003801234       2019                        eng d  a1927-032100aDigital User Involvement in a Multi-Context Living Lab Environment0 aDigital User Involvement in a MultiContext Living Lab Environmen  aOttawabTalent First Networkc10/2019  a27-370 v93 aThis article provides new knowledge on the long-term use and value of a digital user involvement tool as a part of a living lab particularly in ICT, health and public service development contexts. Research has been carried out within the authentic living lab environment in 2011&ndash;2018. Empirical evidence is gathered from case living lab digital user involvement platform and activities conducted in multiple contexts. The primary source of information are the 70 in-depth interviews with the customer companies, public organizations and other stakeholders. The digital user community and user involvement tool-specific value for the development of products and services are a fast, easy and efficient user involvement regardless of time and location, tailored online methods based on the need of the customer, and the richness and quality of the end-user feedback.10aDigital user involvement10aliving lab.10auser community1 aHaukipuro, Lotta1 aVäinämö, Satu  uhttps://timreview.ca/article/1273