01923nas a2200253   4500008004100000022001400041245007000055210006800125260004200193300001000235490000600245520117400251653001301425653002801438653001201466653002701478653001701505653002801522653001501550653001901565653002301584100002501607856003701632       2016                        eng d  a1927-032100aA Digital Maturity Model for Telecommunications Service Providers0 aDigital Maturity Model for Telecommunications Service Providers  aOttawabTalent First Networkc08/2016  a19-320 v63 aIndustries across the spectrum are being faced with a fundamental change: digital transformation. The telecommunications industry is no exception. For communications service providers, this transformation started some time ago with the emergence of so-called over-the-top (OTT) services such as WhatsApp and Skype. However, in spite of such transformation being underway, there is a lack of frameworks and tools to help communications service providers navigate such radical change. This article presents the findings of a research project to develop such a framework: the digital maturity model for telecommunications service providers. The model aims to offer a structured view of digital transformation that is specific to the context and challenges of the telecommunications industry and that can be used as a standard to help communications service providers benchmark themselves against peers or themselves as they advance their transformation. This article describes the need for the model and the methodology used to develop it, and it offers recommendations on how to use the model and further develop it as our understanding of digital transformation evolves.10abusiness10abusiness transformation10adigital10adigital transformation10adigitization10adisruptive technologies10ainnovation10amaturity model10atelecommunications1 aValdez-de-Leon, Omar  uhttp://timreview.ca/article/1008