01919nas a2200289   4500008004100000022001400041245011500055210006900170260004200239300000900281490000600290520103200296653001501328653002201343653002301365653002401388653001501412653002701427100001801454700001801472700001901490700001601509700002301525700002501548700001901573856003701592       2017                        eng d  a1927-032100aMethods for Supporting Older Users in Communicating Their Emotions at Different Phases of a Living Lab Project0 aMethods for Supporting Older Users in Communicating Their Emotio  aOttawabTalent First Networkc02/2017  a7-190 v73 aIn this article, we focus on living lab methods that support the elicitation of emotions – a key success factor in whether a design solution will be accepted and taken up over the long term. We demonstrate the use of emotional goal models to help understand what is relevant for a target user group in the early phases of design. We promote animations and storyboards to envision the context of use and to gain an understanding of how design ideas can integrate into people’s lives. For the evaluation of ideas and to further understand user needs, we show how technology probes facilitate natural interactions with a suggested solution concept. All methods have in common that they enable older adults without design or development experience to participate in the design process and work towards a meaningful solution by helping to communicate feelings and goals that are often hard to define. Lastly, we present a process model that demonstrates our emotion-led design toolkit at various phases of a living lab process. 10aaging well10aco-design methods10aemotion-led design10aexpressing emotions10aLiving lab10apersonal alarm systems1 aPedell, Sonja1 aKeirnan, Alen1 aPriday, Gareth1 aMiller, Tim1 aMendoza, Antonette1 aLopez-Lorca, Antonio1 aSterling, Leon  uhttp://timreview.ca/article/1053