01382nas a2200229   4500008004100000022001400041245009000055210006900145260004200214300001000256490000600266520069700272653001100969653002100980653002501001653001001026653002101036653001301057653002301070100002301093856003601116       2014                        eng d  a1927-032100aThe Role of Managers as Agents in Successful Service Innovations: Evidence from India0 aRole of Managers as Agents in Successful Service Innovations Evi  aOttawabTalent First Networkc08/2014  a18-260 v43 aThe article is based on a three-year study of 70 business executives belonging to 20 large organizations operating in India to identify the kind of interventions used by agents (managers) to make service innovations successful. For the purpose of analysis, the subject organizations were classified into highly successful, successful, and unsuccessful organizations on the basis of their growth rate, and their practices were analyzed to identify the role of agents in those processes or related decisions. The article also compares the practices followed by organizations based in India with global organizations operating in India to understand the contextual issues of service innovations.10aagents10aentrepreneurship10aglobal organizations10aIndia10aintrapreneurship10amanagers10aservice innovation1 aTripathi, Shiv, S.  uhttp://timreview.ca/article/819