TY - JOUR T1 - The Role of Digital Platforms in Resident-Centric Housing Concepts JF - Technology Innovation Management Review Y1 - 2021 A1 - Inka Lappalainen A1 - Maija Federley KW - digital platforms KW - housing KW - platform design KW - platform ecosystems KW - S-D logic KW - value creation and capture AB - Platform-enabled services targeted to make everyday life easier have become increasingly available in recent decades, which in some cases challenge traditional ways of owning and working. However, comprehensive data-driven value creation opportunities, which are seamlessly connected to various needs in the everyday life of citizens or residents, are still largely untapped and unstudied. This article investigates value creation opportunities for holistic housing concepts with related ecosystems designed to combine the physical environment of residents along with a digital platform. The novelty of this study builds on a holistic understanding of value co-creation in housing, enabled by digital platforms at the ecosystem level. The empirical study focuses on a qualitative multi-case study of four holistic and resident-centric service concepts, which all include digital platforms. The main findings are concluded as follows: First, digital platforms enable various value creation opportunities in resident-centric housing concepts and related ecosystems. Second, exploring strategic choices regarding competitiveness, innovation, and growth revealed that digital platforms played various roles such as informative, supportive, integrative, or even embedded in novel housing as a service platform concepts, which call for totally new orchestration and business models across traditional industrial and ecosystem boundaries. Third, in light of the basic mechanisms for ensuring competitiveness and growth in data and a platform economy, we identify two main alternative strategic approaches. The findings serve both practitioners and researchers exploring opportunities of a platform economy, with a particular benefit for those in largely unstudied housing markets. PB - Talent First Network CY - Ottawa VL - 11 UR - timreview.ca/article/1473 IS - 11-12 U1 - VTT Foresight Inka Lappalainen M.Sc. (Ed), eMBA works as a Senior Scientist at VTT Foresight and data economy research area. She joined VTT in 2000, where she has gained broad-based expertise in strategic renewal and service business transformation, in addition to innovation management and design thinking in various industries. During the last five years, she has focused on new value co-creation opportunities enabled by data and platform economy for various actors in ecosystems, particularly in the fields of smart built environment and smart living. Her diverse publications serve both scientific audiences and practitioners. U2 - VTT Technical Research Centre of Finland Maija Federley M.Sc. (Tech) works as a Senior Scientist at VTT Technical Research Centre of Finland. Her research interests include user-centricity, data-driven solutions, and business strategies. During her 11-year career at VTT, she has worked in projects focusing on digitalization, environmental sustainability, and service business development in multi-stakeholder contexts, including the fields of built environment, automated driving, and the public sector. ER -