TY - JOUR T1 - Editorial: Support (November 2007) JF - Open Source Business Resource Y1 - 2007 A1 - Dru Lavigne AB - What is your first thought when you encounter the term "open source support"? A programmer typing the answer to a question using a chat utility? Hours spent scouring the Internet for a working configuration sample? Contacting a support engineer at a commercial call centre? If you find it difficult to think about a support engineer, you're not alone. Actuate's recently published 2007 Open Source Survey of senior personnel from financial services, Telco, and public sector organizations across North America and Europe indicates that 46.3% of respondents cite the lack of availability of long term support as a major barrier to their company's adoption of open source technologies. PB - Talent First Network CY - Ottawa UR - http://timreview.ca/article/53 IS - November 2007 U1 - Talent First Network Dru Lavigne is a technical writer and IT consultant who has been active with open source communities since the mid-1990s. She writes regularly for O'Reilly and DNSStuff.com and is author of the books BSD Hacks and The Best of FreeBSD Basics. ER -