TY - JOUR T1 - Process Adaptability in the IT Supply Chain JF - Technology Innovation Management Review Y1 - 2012 A1 - Paul E. Renaud A1 - Sonia D. Bot KW - exploitation KW - exploration KW - IT function KW - process adaptability KW - process ambidexterity KW - supply chain AB - The continuous pressure to minimize IT costs challenges the IT function to achieve a balance between its own effectiveness and the productivity of the users in the business functions that it serves (i.e., user effectiveness). In many cases, user effectiveness is sacrificed to ensure IT function effectiveness. Process adaptability improves the IT organization’s entrepreneurial ability by balancing these conflicting productivity and performance objectives. This article applies a process-ambidexterity framework to examine how process adaptability in IT is affected by the choice of different strategies for IT Demand Management as well as different fulfillment strategies for IT Supply Chain Management. Alternative fulfillment strategies are presented, along with criteria and indicators that impact IT and user effectiveness that have been applied within major firms. IT and senior business executives will find this article valuable for helping understand how they can influence the balance between IT and user productivity through their choice of different Demand Management and IT fulfillment strategies. Academic readers will discover that, while process adaptability in IT is an important enabler for implementing dynamic alignment between business and IT function objectives, there may be circumstances where IT process adaptability is not a priority for the business. PB - Talent First Network CY - Ottawa VL - 2 UR - http://timreview.ca/article/627 IS - 11 U1 - The Lanigan Group Paul Renaud is Chief Executive of The Lanigan Group, which specializes in customer-driven product strategy and business-aligned IT service delivery. He is an advisor to CEOs, CTOs, and CIOs in the technology community and he is a member of industry advisory boards, including Queen’s University’s Innovation Council for the School of Computing and Ubiquity’s Chairman’s Advisory Board prior to its acquisition by Avaya. His previous roles include VP Business Intelligence Development at Cognos, Director of Computing & Networking and the Advanced Computing Research Lab at Bell Northern Research, Director of Nortel’s Public Network Switching Capacity program and Chief Architect at SHL Systemhouse. Mr. Renaud authored Introduction to Client/Server Systems, which was published in four languages and widely used as a university textbook. He has a BSc degree in Computer Science and Mathematics from Queens University. U2 - Sonia Bot is an entrepreneurial-minded executive and strategic thinker with extensive experience in technology innovation and global business management. She specializes in new venture creation, product management and delivery, business transformation and strategy, and leading organizational change. She is an accomplished industry presenter, author of numerous peer-reviewed articles, and industry executive member of the Technology Innovation Management Council at Carleton University. Ms. Bot currently provides consulting services by partnering with executives and entrepreneurs of small-to-medium enterprises and large entrepreneurial companies to assist in building, growing, and transforming new ventures and to solve wicked business problems. Her prior work experience includes Research In Motion, Nortel, Bell-Northern Research, IBM, and TransCanada Pipelines. She holds degrees in Computer Science with Systems Design / Electrical Engineering (BMath) from the University of Waterloo and Biomedical Engineering (MASc) from the University of Toronto, and she is a certified Lean Six Sigma Master Black Belt. ER -