TY - JOUR T1 - A Technology-Assisted Design Methodology for Employee-Driven Innovation in Services JF - Technology Innovation Management Review Y1 - 2015 A1 - Kentaro Watanabe A1 - Ken Fukuda A1 - Takuichi Nishimura KW - design methodology KW - employee-driven innovation KW - observation KW - representation KW - service design KW - service innovation AB - The role of employees is becoming more important in managing complex service processes and in serving the variety of customer needs in the service industry. Within efforts to promote innovation in service fields, employee-driven innovation and service design are gaining attention. Though the relationship between employee-driven innovation and service design has been discussed, the effectiveness of service-design methodologies for employee-driven innovation has not been studied sufficiently. In this article, we propose a technology-assisted design methodology to promote employee-driven innovation in services. Through our case study at an elderly-care facility, we confirmed that the proposed design methodology assisted by the communication support system could trigger employee-driven innovation and expand its influence in the service field. PB - Talent First Network CY - Ottawa VL - 5 UR - http://timreview.ca/article/869 IS - 2 U1 - National Institute of Advanced Industrial Science and Technology Kentaro Watanabe is a Research Scientist in Center for Service Research at the National Institute of Advanced Industrial Science and Technology (AIST) in Japan. He holds a PhD in Engineering from the Graduate School of System Design at Tokyo Metropolitan University. His research interests includes design theory and methodology of products/services, service process analysis, service engineering, and product-service systems. U2 - National Institute of Advanced Industrial Science and Technology Ken Fukuda is a Senior Research Scientist in the Center for Service Research at the National Institute of Advanced Industrial Science and Technology (AIST) in Japan. He holds a PhD in Information Science from the University of Tokyo in Japan, and he has held visiting positions at the University of Tokyo and Waseda University. He specializes in knowledge engineering, text mining, natural language processing, and the semantic web, with particular interests in healthcare, smart cities, open government, and social computing. U3 - National Institute of Advanced Industrial Science and Technology Takuichi Nishimura is a Team Leader of the Service Process Modeling Research Team in the Center for Service Research at the National Institute of Advanced Industrial Science and Technology (AIST) in Japan. He holds a PhD in Engineering from the Graduate School of Engineering at Osaka University in Japan. His research interests include healthcare services, computer-supported cooperative work, service process analysis, and service engineering. ER -