TY - JOUR T1 - Editorial: Living Labs (9/10, 2021) JF - Technology Innovation Management Review Y1 - 2021 A1 - Seppo Leminen A1 - Dimitri Schuurman PB - Talent First Network CY - Ottawa VL - 11 UR - timreview.ca/article/1460 IS - 9/10 U1 - University of South-Eastern Norway Seppo Leminen is Drammen City Municipality chaired (Full) Professor of Innovation and Entrepreneurship in the USN School of Business at the University of South-Eastern Norway in Norway, an Adjunct Professor of Business Development at Aalto University in Finland and an Adjunct Research Professor at Carleton University in Canada. He holds a doctoral degree in Marketing from the Hanken School of Economics and a doctoral degree in Industrial Engineering and Management in the School of Science at Aalto University. He is an Associate Editor in Techovation and an Associate editor in BRQ, Business Research Quarterly. His current research topics includes digital business models and ecosystems (cf. Internet of Things), robotics, block chains, living labs, innovation ecosystems, collaborative and networked models of innovations, collaborative methods of innovations, as well as management and marketing models for different types of companies. Results from his research have been reported in Industrial Marketing Management, the Journal of Cleaner Production, the Journal of Engineering and Technology Management, the Journal of Business & Industrial Marketing, Management Decision, the International Journal of Innovation Management, and the Technology Innovation Management Review, among many others. U2 - imec.livinglabs Dimitri Schuurman is the Team Lead in User Research at imec.livinglabs and a Senior Researcher at imec – MICT – Ghent University in Belgium. He holds a PhD and a Master’s degree in Communication Sciences from Ghent University. Together with his imec colleagues, Dimitri developed a specific living lab offering targeted at entrepreneurs in which he has managed over 100 innovation projects. Dimitri is responsible for the methodology and academic valorization of these living lab projects and coordinates a dynamic team of living lab researchers. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. His PhD thesis was entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. ER - TY - JOUR T1 - Innovation Management in Living Lab Projects: The Innovatrix Framework JF - Technology Innovation Management Review Y1 - 2019 A1 - Dimitri Schuurman A1 - Aron-Levi Herregodts A1 - Annabel Georges A1 - Olivier Rits KW - assumption KW - business modelling KW - Innovation management KW - living labs KW - testing KW - user research KW - validation AB - Despite living labs being described as “orchestrators” and innovation intermediaries, there is scant literature providing concrete guidelines and tools for living lab practitioners on the topic of project-related innovation management. To address this need, we propose Innovatrix, an innovation management framework built upon existing business model and innovation management tools and frameworks and iterated based on practical experience in living lab projects. In this article, we illustrate the added value of the proposed framework through three practical case studies that lead to three propositions regarding innovation management in living lab projects. First, Innovatrix helps to scope the user involvement activities, which leads to greater efficiency and faster decision making. Second, Innovatrix forces the project owner to focus on a limited number of customer segments, which increases the speed of learning as the scarce entrepreneurial resources are dedicated to a limited number of segments. Third, Innovatrix allows practitioners to capture the iterations and pivots that were made during an innovation project, which helps to link specific outcomes with certain living lab activities. PB - Talent First Network CY - Ottawa VL - 9 UR - https://timreview.ca/article/1225 IS - 3 U1 - imec.livinglabs Dimitri Schuurman is the Team Lead of the Business model and User Research Team at imec.livinglabs. He holds a PhD and a Master’s degree in Communication Sciences from Ghent University in Belgium. Together with his imec colleagues, Dimitri developed a specific living lab offering targeted at entrepreneurs in which he has managed over 100 innovation projects. He is also active in the International Society for Professional Innovation Management (ISPIM) and in the European Network of Living Labs (ENoLL) as a living labs specialist. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. U2 - imec.livinglabs Aron-Levi Herregodts is an Innovation Manager at imec.livinglabs. He holds Master’s degrees in Communication Sciences (2013) and Complementary Business Economics (2014). He is the imec.livinglabs product owner of Innovatrix and applies this methodological approach on a day-to-day basis to a wide-variety of innovation projects. U3 - imec.livinglabs Annabel Georges is an Innovation Manager at imec.livinglabs. Within this “living-lab-as-a-service” she conducts user research to structurally support innovation development for SMEs. Next to this, she is also involved in several smart city projects. Her main research topics are drop-out and user engagement within field tests and working on the processes of current living lab practices. Annabel holds a Master’s degree in Communication Sciences with a specialization in New Media and Society from Ghent University. U4 - imec.livinglabs Olivier Rits is Program Manager at imec.livinglabs. He holds a Master’s degree in Applied Physics (Engineering) from Ghent University in Belgium. Previously, Olivier worked as a business developer for Alcatel-Lucent, where he was involved with many different technologies, and for the research group SMIT, where he was responsible for the business modelling practice in the context of SME living lab innovation projects. ER - TY - JOUR T1 - Editorial: Living Labs (December 2018) JF - Technology Innovation Management Review Y1 - 2018 A1 - Chris McPhee A1 - Seppo Leminen A1 - Dimitri Schuurman A1 - Mika Westerlund A1 - Eelko Huizingh KW - analysis KW - constructs KW - cultural space KW - definition KW - ENoLL KW - framework KW - innovation KW - ISPIM KW - lean startup KW - library KW - living labs KW - methodology KW - stakeholder PB - Talent First Network CY - Ottawa VL - 8 UR - https://timreview.ca/article/1200 IS - 12 U1 - Technology Innovation Management Review Chris McPhee is Editor-in-Chief of the Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa, Canada, and BScH and MSc degrees in Biology from Queen’s University in Kingston, Canada. He has nearly 20 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas. U2 - Pellervo Economic Research, Aalto University, and Carleton University Seppo Leminen is a Research Director at Pellervo Economic Research in Finland, and he serves as an Adjunct Professor of Business Development at Aalto University in Helsinki, Finland, and as an Adjunct Research Professor at Carleton University in Ottawa, Canada. He holds a doctoral degree in Marketing from the Hanken School of Economics in Finland and a doctoral degree in Industrial Engineering and Management from the School of Science at Aalto University. His research and consulting interests include living labs, open innovation, innovation ecosystems, robotics, the Internet of Things (IoT), as well as management models in high-tech and service-intensive industries. He is serving as an associate editor in the BRQ Business Research Quarterly, on the editorial board of the Journal of Small Business Management, as a member of the Review Board for the Technology Innovation Management Review, and on the Scientific Panel of the International Society for Professional Innovation Management (ISPIM). Prior to his appointment at Aalto University, he worked in the ICT and pulp and paper industries. U3 - imec.livinglabs Dimitri Schuurman is the Team Lead of the Business Model and User Research Team at imec.livinglabs. He holds a PhD and a Master’s degree in Communication Sciences from Ghent University in Belgium. Together with his imec colleagues, Dimitri developed a specific living lab offering targeted at entrepreneurs in which he has managed over 100 innovation projects. He is also active in the International Society for Professional Innovation Management (ISPIM) and in the European Network of Living Labs (ENoLL) as a living labs specialist. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. U4 - Carleton University Mika Westerlund, DSc (Econ), is an Associate Professor at Carleton University in Ottawa, Canada. He previously held positions as a Postdoctoral Scholar in the Haas School of Business at the University of California Berkeley and in the School of Economics at Aalto University in Helsinki, Finland. Mika earned his doctoral degree in Marketing from the Helsinki School of Economics in Finland. His research interests include open and user innovation, the Internet of Things, business strategy, and management models in high-tech and service-intensive industries. U5 - University of Groningen Eelko Huizingh is an Associate Professor of Innovation Management and Director of the Innovation Centre of Expertise Vinci at the University of Groningen, the Netherlands. He is founder of Huizingh Academic Development, offering workshops academic research and academic writing to increase the publishing performance of academics. He is also the Director of Scientific Affairs for the International Society for Professional Innovation Management (ISPIM). His academic research focuses on the intersection of innovation and entrepreneurship, marketing, and information technology. He has authored over 350 articles, has edited more than 30 special issues of journals, and has published several textbooks. ER - TY - JOUR T1 - A Framework for Field Testing in Living Lab Innovation Projects JF - Technology Innovation Management Review Y1 - 2018 A1 - Lynn Coorevits A1 - Annabel Georges A1 - Dimitri Schuurman KW - context research KW - field test KW - living labs KW - testing KW - user innovation AB - Within innovation research and, more specifically, living lab projects, a crucial component is to test an innovation in a real-life context with potential end users. Such a field test can validate assumptions by combining insights on behaviour and attitudes towards the innovation. This allows for iterative tailoring of the innovation to the needs and wants of the potential end users. Moreover, relevant insights can be gathered to stop or rescope the innovation project before big investments are made. Although studies indicate that testing innovations (or prototypes) in real-life contexts improves the innovation process, there is no specific framework on how to conduct a field test for an innovation. This is important because, in living lab field tests, users are actively involved in co-creating the solutions, which impacts the operational side of setting up living lab projects. Therefore, within this article, we propose a framework for field testing based on the degree to which it reflects reality and the stage within the living lab process. We distinguish four types of field tests: concept, mock-up, pilot, and go2market field test. Based on this framework, we propose some practical guidelines for setting up living lab field tests. PB - Talent First Network CY - Ottawa VL - 8 UR - https://timreview.ca/article/1204 IS - 12 U1 - imec.livinglabs Lynn Coorevits is an Innovation Manager at imec.livinglabs, where she is responsible for tools and methodologies that improve testing in living labs. She is also affiliated to the imec-mict-ugent department Ghent University in Belgium as a Senior User Researcher. She holds master degrees in Psychology and Marketing Analysis from Ghent University and has over 10 years of experience in innovation research and consultancy. U2 - imec.livinglabs Annabel Georges is a User Specialist at imec.livinglabs. Within this “living-lab-as-a-service” she conducts user research to structurally support innovation development for SMEs. Next to this, she is also involved in several smart city projects. Her main research topics are drop-out and user engagement within field tests and working on the processes of current living lab practices. Annabel holds a Master in Communication Sciences degree with a specialization in New Media and Society at Ghent University. U3 - imec.livinglabs Dimitri Schuurman is the Team Lead of the Business Model and User Research Team at imec.livinglabs. He holds a PhD and a Master’s degree in Communication Sciences from Ghent University in Belgium. Together with his imec colleagues, Dimitri developed a specific living lab offering targeted at entrepreneurs in which he has managed over 100 innovation projects. He is also active in the International Society for Professional Innovation Management (ISPIM) and in the European Network of Living Labs (ENoLL) as a living labs specialist. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. ER - TY - JOUR T1 - Living Labs versus Lean Startups: An Empirical Investigation JF - Technology Innovation Management Review Y1 - 2018 A1 - Dimitri Schuurman A1 - Sonja M. Protic KW - entrepreneurs KW - impact KW - Innovation management KW - lean startup KW - Living lab KW - Open innovation KW - testing KW - user innovation AB - Although we seem to be living in an era where founding a startup has never been easier, studies point to the high mortality rates of these organizations. This “startup hype” has also induced many practitioner-based innovation management approaches that lack empirical studies and validation. Moreover, a lot of these approaches have rather similar angles, but use different wordings. Therefore, in this article, we look into two of these “hyped” concepts: the lean startup and living labs. We review the academic studies on these topics and explore a sample of 86 entrepreneurial projects based on project characteristics and outcomes. Our main finding is that the two approaches appear to be complementary. Living labs are powerful instruments to implement the principles of the lean startup, as the real-life testing and multi-disciplinary approach of living labs seem to generate more actionable outcomes. However, living labs also require the flexibility of a startup – ideally a lean one – to actually deliver this promise. Thus, rather than picking a winner in this comparison, we argue that combining the concepts’ different strengths can bring clear benefits. PB - Talent First Network CY - Ottawa VL - 8 UR - https://timreview.ca/article/1201 IS - 12 U1 - imec.livinglabs Dimitri Schuurman is the Team Lead of the Business Model and User Research Team at imec.livinglabs. He holds a PhD and a Master’s degree in Communication Sciences from Ghent University in Belgium. Together with his imec colleagues, Dimitri developed a specific living lab offering targeted at entrepreneurs in which he has managed over 100 innovation projects. He is also active in the International Society for Professional Innovation Management (ISPIM) and in the European Network of Living Labs (ENoLL) as a living labs specialist. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. U2 - University of Natural Resources and Life Sciences, Vienna Sonja M. Protic is a Researcher at the Institute of Production and Logistics at the University of Natural Resources and Life Sciences in Vienna. She finished her Master’s studies in Environmental Science and her Bachelor studies in Business Administration. She has several years of work experience in national and European research projects and in international project development for a multilateral organization. Her research interests include sustainable freight transport, innovation management, and living labs. She is enrolled as a doctoral student, writing her doctoral thesis in the field of innovation systems at multimodal inland terminals. ER - TY - JOUR T1 - A Taxonomy of Factors Influencing Drop-Out Behaviour in Living Lab Field Tests JF - Technology Innovation Management Review Y1 - 2018 A1 - Abdolrasoul Habibipour A1 - Annabel Georges A1 - Anna Ståhlbröst A1 - Dimitri Schuurman A1 - Birgitta Bergvall-Kåreborn KW - drop-out KW - field test KW - Living lab KW - taxonomy KW - user engagement KW - user motivation AB - The concept of a “living lab” is a relatively new research area and phenomenon that facilitates user engagement in open innovation activities. Studies on living labs show that the users’ motivation to participate in a field test is higher at the beginning of the project than during the rest of the test, and that participants have a tendency to drop out before completing the assigned tasks. However, the literature still lacks theories describing the phenomenon of drop-out within the area of field tests in general and living lab field tests in particular. As the first step in constructing a theoretical discourse, the aims of this study are to present an empirically derived taxonomy for the various factors that influence drop-out behaviour; to provide a definition of “drop-out” in living lab field tests; and to understand the extent to which each of the identified items influence participant drop-out behaviour. To achieve these aims, we first extracted factors influencing drop-out behaviour in the field test from our previous studies on the topic, and then we validated the extracted results across 14 semi-structured interviews with experts in living lab field tests. Our findings show that identified reasons for dropping out can be grouped into three themes: innovation-related, process-related, and participant-related. Each theme consists of three categories with a total of 44 items. In this study, we also propose a unified definition of “drop-out” in living lab field tests. PB - Talent First Network CY - Ottawa VL - 8 UR - http://timreview.ca/article/1155 IS - 5 U1 - Luleå University of Technology Abdolrasoul Habibipour is a PhD student in Information Systems at Luleå University of Technology in Sweden and is a User Engagement Expert at Botnia Living Lab, Sweden. His research focuses on user engagement in living lab research, with a particular emphasis on users’ motivations and needs. Abdolrasoul has previously worked in information technology (IT) projects for more than 13 years as a project leader and project manager as well as software designer and developer. He is currently involved in international innovation and research projects such as UNaLab project, U4IoT project, as well as Privacy Flag project, all of which are financed by the European Commission. U2 - imec.livinglabs Annabel Georges is a User Specialist at imec.livinglabs in Belgium. Annabel holds a Master’s degree in Communication Sciences from Ghent University, with a specialization in New Media and Society. Since 2013, she has worked at imec.livinglabs, where she has conducted research for more than 15 innovation projects. Her main interests are contextual research, field tests, and working on improvements on current living lab practices. U3 - Luleå University of Technology Anna Ståhlbröst is a Professor of Information Systems at Luleå University of Technology, Sweden, and Managing Director of Botnia Living Lab in Sweden. Her research is focused on the phenomena of living labs and open, user-driven innovation processes, with special interest in end-user needs and motivations. Anna’s research is related to different application areas such as smart cities, domestic IT use, and online privacy. She has participated in several international and national innovation and research projects, and she is currently involved in the UNaLab project, U4IoT project, as well as Privacy Flag project, all of which are financed by the European Commission. U4 - imec.livinglabs Dimitri Schuurman is the Team Lead of the Business Model and User Research Team at imec.livinglabs. He holds a PhD and a Master’s degree in Communication Sciences from Ghent University in Belgium. Together with his imec colleagues, Dimitri developed a specific living lab offering targeted at entrepreneurs in which he has managed over 100 innovation projects. He is also active in the International Society for Professional Innovation Management (ISPIM) and in the European Network of Living Labs (ENoLL) as a living labs specialist. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. U5 - Luleå University of Technology Birgitta Bergvall-Kåreborn is Vice Chancellor and Professor in Information Systems at Luleå University of Technology, Sweden. Birgitta’s research interests concern design-oriented research focused on participatory design in distributed and open environments; human-centric and appreciative methodologies for design and learning; value-based information systems development; the increasing overlap between stakeholder participation and labour sourcing; and its consequences for value creation and value capture. She has published several articles within these areas, and she has participated in a large number of national and international research projects. ER - TY - JOUR T1 - Action Research as a Framework to Evaluate the Operations of a Living Lab JF - Technology Innovation Management Review Y1 - 2017 A1 - Sara Logghe A1 - Dimitri Schuurman KW - action research KW - Living lab KW - panel management KW - participatory action research KW - user research AB - In this article, we propose an action research approach to capture and act upon the delights and frustrations of panel members who participate in living lab research in order to optimize the operations of the living lab itself. We used this approach to test the effectiveness of action research in providing guidelines to practitioners to evaluate and design effective and sustainable user involvement processes in living labs. We conducted a focused literature review and an in-depth case study of both the integration of a researcher within the community and the implementation of an action research project within an existing living lab. This living lab is regarded as both a forerunner and a best-practice example in Europe. Based on our findings, we recommend co-creating the “operations” of a living lab with the users themselves following a combined action research and living lab approach. PB - Talent First Network CY - Ottawa VL - 7 UR - http://timreview.ca/article/1056 IS - 2 U1 - imec – MICT – Ghent University Sara Logghe is a Living Lab Researcher at imec – MICT – Ghent University in Belgium. She holds master’s degrees in History and Communication Sciences from Ghent University, and her research interests include the potential of social media for cultural institutions, the changing library landscape, and living labs. U2 - imec – MICT – Ghent University Dimitri Schuurman is the Team Lead in User Research at imec.livinglabs and a Senior Researcher at imec – MICT – Ghent University in Belgium. He holds a PhD and a Master’s degree in Communication Sciences from Ghent University. Together with his imec colleagues, Dimitri developed a specific living lab offering targeted at entrepreneurs in which he has managed over 100 innovation projects. Dimitri is responsible for the methodology and academic valorization of these living lab projects and coordinates a dynamic team of living lab researchers. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. His PhD thesis was entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. ER - TY - JOUR T1 - Editorial: Innovation in Living Labs (February 2017) JF - Technology Innovation Management Review Y1 - 2017 A1 - Chris McPhee A1 - Seppo Leminen A1 - Mika Westerlund A1 - Dimitri Schuurman A1 - Pieter Ballon KW - action research KW - business-to-business KW - emotions KW - innovation KW - living labs KW - needsfinding KW - operations KW - reflection PB - Talent First Network CY - Ottawa VL - 7 UR - http://timreview.ca/article/1052 IS - 2 U1 - Technology Innovation Management Review Chris McPhee is Editor-in-Chief of the Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa, Canada, and BScH and MSc degrees in Biology from Queen's University in Kingston, Canada. He has nearly 20 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas. U2 - Laurea University of Applied Sciences Seppo Leminen is a Principal Lecturer at the Laurea University of Applied Sciences and serves as an Adjunct Professor of Business Development at Aalto University in Finland and an Adjunct Research Professor at Carleton University in Canada. He holds a doctoral degree in Marketing from the Hanken School of Economics and a doctoral degree in Industrial Engineering and Management in the School of Science at Aalto University. His research and consulting interests include living labs, open innovation, innovation ecosystems, robotics, the Internet of Things (IoT), as well as management models in high-tech and service-intensive industries. Results from his research have been reported in Industrial Marketing Management, the Journal of Engineering and Technology Management, the Journal of Business & Industrial Marketing, Management Decision, the International Journal of Technology Management, the International Journal of Technology Marketing, the International Journal of Product Development, and the Technology Innovation Management Review, among many others. U3 - Carleton University Mika Westerlund, DSc (Econ), is an Associate Professor at Carleton University in Ottawa, Canada. He previously held positions as a Postdoctoral Scholar in the Haas School of Business at the University of California Berkeley and in the School of Economics at Aalto University in Helsinki, Finland. Mika earned his doctoral degree in Marketing from the Helsinki School of Economics in Finland. His current research interests include open and user innovation, the Internet of Things, business strategy, and management models in high-tech and service-intensive industries. U4 - imec.livinglabs Dimitri Schuurman is the Team Lead in User Research at imec.livinglabs and a Senior Researcher at imec – MICT – Ghent University in Belgium. He holds a PhD and a Master’s degree in Communication Sciences from Ghent University. Together with his imec colleagues, Dimitri developed a specific living lab offering targeted at entrepreneurs in which he has managed over 100 innovation projects. Dimitri is responsible for the methodology and academic valorization of these living lab projects and coordinates a dynamic team of living lab researchers. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. His PhD thesis was entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. U5 - imec.livinglabs Pieter Ballon is the Academic Lead of imec.livinglabs, the International Secretary of the European Network of Living Labs, and Director of the research group imec-SMIT at Vrije Universiteit Brussel in Belgium. He specializes in business modelling, open innovation, and the mobile telecommunications industry. Formerly, he was Senior Consultant and Team Leader at TNO. In 2006–2007, he was the coordinator of the cross issue on business models of the Wireless World Initiative (WWI), which united five integrated projects in the European Union's 6th Framework Programme. Pieter holds a PhD in Communication Sciences from Vrije Universiteit Brussel and a MA in Modern History from Katholieke Universiteit Leuven. ER - TY - JOUR T1 - Editorial: Innovation in Living Labs (January 2017) JF - Technology Innovation Management Review Y1 - 2017 A1 - Chris McPhee A1 - Dimitri Schuurman A1 - Pieter Ballon A1 - Seppo Leminen A1 - Mika Westerlund KW - agile methods KW - conceptualizations KW - innovation labs KW - Innovation management KW - innovation tool KW - living labs KW - Open innovation KW - user innovation PB - Talent First Network CY - Ottawa VL - 7 UR - http://timreview.ca/article/1044 IS - 1 U1 - Technology Innovation Management Review Chris McPhee is Editor-in-Chief of the Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa, Canada, and BScH and MSc degrees in Biology from Queen's University in Kingston, Canada. He has over 15 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas. U2 - imec.livinglabs Dimitri Schuurman is the Team Lead in User Research at imec.livinglabs and a Senior Researcher at imec – MICT – Ghent University in Belgium. He holds a PhD and a Master’s degree in Communication Sciences from Ghent University. Together with his imec colleagues, Dimitri developed a specific living lab offering targeted at entrepreneurs in which he has managed over 100 innovation projects. Dimitri is responsible for the methodology and academic valorization of these living lab projects and coordinates a dynamic team of living lab researchers. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. His PhD thesis was entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. U3 - imec.livinglabs Pieter Ballon is the Academic Lead of imec.livinglabs, the International Secretary of the European Network of Living Labs, and Director of the research group imec-SMIT at Vrije Universiteit Brussel in Belgium. He specializes in business modelling, open innovation, and the mobile telecommunications industry. Formerly, he was Senior Consultant and Team Leader at TNO. In 2006–2007, he was the coordinator of the cross issue on business models of the Wireless World Initiative (WWI), which united five integrated projects in the European Union's 6th Framework Programme. Pieter holds a PhD in Communication Sciences from Vrije Universiteit Brussel and a MA in Modern History from Katholieke Universiteit Leuven. U4 - Laurea University of Applied Sciences Seppo Leminen holds positions as Principal Lecturer at the Laurea University of Applied Sciences and Adjunct Professor in the School of Business at Aalto University in Finland. He holds a doctoral degree in Marketing from the Hanken School of Economics and a doctoral degree in Industrial Engineering and management in the School of Science at Aalto University. His research and consulting interests include living labs, open innovation, value co-creation and capture with users, relationships, services and business models in marketing, particularly in Internet of Things (IoT), as well as management models in high-tech and service-intensive industries. Results from his research have been reported in Industrial Marketing Management, the Journal of Technology and Engineering and Management, the Journal of Business & Industrial Marketing, Management Decision, the International Journal of Technology Management, the International Journal of Technology Marketing, the International Journal of Product Development, and the Technology Innovation Management Review, among many others. U5 - Carleton University Mika Westerlund, DSc (Econ), is an Associate Professor at Carleton University in Ottawa, Canada. He previously held positions as a Postdoctoral Scholar in the Haas School of Business at the University of California Berkeley and in the School of Economics at Aalto University in Helsinki, Finland. Mika earned his doctoral degree in Marketing from the Helsinki School of Economics in Finland. His current research interests include open and user innovation, the Internet of Things, business strategy, and management models in high-tech and service-intensive industries. ER - TY - JOUR T1 - Innovation in the Public Sector: Exploring the Characteristics and Potential of Living Labs and Innovation Labs JF - Technology Innovation Management Review Y1 - 2017 A1 - Dimitri Schuurman A1 - Piret Tõnurist KW - collaborative innovation KW - innovation labs KW - living labs KW - Open innovation KW - public sector KW - user innovation AB - Living labs and innovation labs share many common traits and characteristics. Both concepts are linked to the public sector, and both concepts can be regarded as coping mechanisms to deal with contemporary changes in the innovation landscape and within society as a whole. Both build on past initiatives and practices, but are also struggling to find their own clear identity and “raison d’être”. Because both concepts are largely practice-driven, their theoretical underpinnings and foundations are mostly established after the fact: making sense of current practice rather than carefully researching and planning the further development. However, despite their similarities and common ground, most researchers treat living labs and innovation labs as separate literature streams. Here, starting from a review of the current issues and challenges with innovation in the public sector, we look for links between both concepts by analyzing the current definitions, the predecessors, and the “state of the art” in terms of empirical research. Based on these findings, we summarize a set of similarities and differences between both concepts and propose a model towards more collaboration, mutual exchange, and integration of practices between innovation labs, which can be regarded as initiators of innovation, and living labs, which can be regarded as executors of innovation. Thus, we add to the conceptual development of both concepts and propose a roadmap for the further integration of both the theory and practice of living labs and innovation labs. PB - Talent First Network CY - Ottawa VL - 7 UR - http://timreview.ca/article/1045 IS - 1 U1 - imec – MICT – Ghent University Dimitri Schuurman is the Team Lead in User Research at imec.livinglabs and a Senior Researcher at imec – MICT – Ghent University in Belgium. He holds a PhD and a Master’s degree in Communication Sciences from Ghent University. Together with his imec colleagues, Dimitri developed a specific living lab offering targeted at entrepreneurs in which he has managed over 100 innovation projects. Dimitri is responsible for the methodology and academic valorization of these living lab projects and coordinates a dynamic team of living lab researchers. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. His PhD thesis was entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. U2 - Tallinn University of Technology Piret Tõnurist is a Policy Analyst for the OECD and holds a research fellowship in Tallinn University of Technology’s Ragnar Nurkse School of Innovation and Governance in Estonia. She is a co-chair of the European Group for Public Administration permanent study group Behavioral Public Administration. She has previously worked as a consultant in the Parliament of Estonia (the Riigikogu) and as a performance auditor for the National Audit Office. Her main research interests are connected to public sector innovation, co-creation, innovation policy management (including state-owned companies) and energy technologies. She holds a PhD in Public Administration (Technology Governance) from Tallinn University of Technology and a MSc in policy evaluation from Katholieke Universiteit Leuven in Belgium. ER - TY - JOUR T1 - Overcoming Barriers to Experimentation in Business-to-Business Living Labs JF - Technology Innovation Management Review Y1 - 2017 A1 - Ruben D’Hauwers A1 - Aron-Levi Herregodts A1 - Annabel Georges A1 - Lynn Coorevits A1 - Dimitri Schuurman A1 - Olivier Rits A1 - Pieter Ballon KW - B2B KW - experimentation KW - living labs KW - testing KW - user research AB - Business-to-business (B2B) living lab projects have been mentioned in different areas of academic research, but the innovation management literature requires deeper analysis of their potential opportunities and challenges. Real-life experimentation is a key requirement for living labs as it enables deeper insights in the potential success of innovations. However, the literature has not provided insights on how living lab projects can implement real-life experimentation in B2B innovation projects and does not describe appropriate conditions for experimentation in these settings. In this study, we identified three main barriers preventing real-life experimentation in B2B living lab projects: the technological complexity, the need for integration, and the difficulty in identifying testers. The barriers are discussed in detailed and potential solutions are provided to help overcome these barriers and stimulate the adoption of real-life experimentation in B2B innovation projects. PB - Talent First Network CY - Ottawa VL - 7 UR - http://timreview.ca/article/1054 IS - 2 U1 - imec – SMIT – VUB Ruben D’Hauwers is a Researcher at imec-SMIT-VUB in Belgium. He holds a master’s degrees in Business Engineering (2011) and Innovation and Entrepreneurship (2013). He has also worked in the field of business development in two different organizations. He joined imec in 2014 and focuses on business-to-business research, business modelling, and on capturing and validating the assumptions throughout the innovation process. U2 - imec – MICT – Ghent University Aron-Levi Herregodts is a User Expert at imec.livinglabs and an affiliated researcher at imec – MICT – Ghent University in Belgium. He holds master’s degrees in Communication Sciences (2013) and Complementary Business Economics (2014). As a user expert, his role is to translate user behaviour, needs, and wants into tangible recommendations to provide structure to the innovation process of both SMEs and large organizations. His main research interests include open innovation, user innovation, organizational learning, intermediary activities, and user-centric design and methodologies. He is also preparing a PhD on the configuration of intermediary user-oriented activities with innovation-relevant actors for distinct types of entrepreneurs and innovations. U3 - imec – MICT – Ghent University Annabel Georges is a Junior Researcher in the research group at imec – MICT – Ghent University in Belgium. She holds a master’s degree in Communication Sciences from Ghent University, with a specialization in New Media and Society. Her main interests are domestication theory, field tests, and improvements to living lab practices. U4 - imec – MICT – Ghent University Lynn Coorevits is a Senior User Researcher for imec – MICT – Ghent University in Belgium, where she focuses on tools and techniques for open and user innovation, such as sensors and design thinking. Her current research focuses on the adoption and attrition of wearables as well as optimization of context integration in living lab projects. She works on several SME living lab projects ranging from the financial to social industry. She holds master’s degrees in Psychology and in Marketing Analysis from Ghent University and has 9 years of experience in innovation research and consultancy. U5 - imec – MICT – Ghent University Dimitri Schuurman is the Team Lead in User Research at imec.livinglabs and a Senior Researcher at imec – MICT – Ghent University in Belgium. He holds a PhD and a Master’s degree in Communication Sciences from Ghent University. Together with his imec colleagues, Dimitri developed a specific living lab offering targeted at entrepreneurs in which he has managed over 100 innovation projects. Dimitri is responsible for the methodology and academic valorization of these living lab projects and coordinates a dynamic team of living lab researchers. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. His PhD thesis was entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. ER - TY - JOUR T1 - A Structured Approach to Academic Technology Transfer: Lessons Learned from imec’s 101 Programme JF - Technology Innovation Management Review Y1 - 2017 A1 - Dimitri Schuurman A1 - Stan De Vocht A1 - Sven De Cleyn A1 - Aron-Levi Herregodts KW - academic spin-off KW - entrepreneurial action KW - entrepreneurship KW - incubation KW - research valorization KW - technology transfer AB - In this article, we describe imec’s 101 Programme for academic technology transfer and explain how it supports researchers by following a structured process in a limited amount of time and by carefully involving different stakeholders and people with relevant skills and expertise. The programme combines insights in terms of processes and of team composition from the entrepreneurship literature and puts them into practice in an internal incubation programme that is generated from the bottom-up. Based on hands-on experiences and interviews with key stakeholders in the process, we evaluate the programme and distill lessons learned. The article highlights the importance of a structured technology transfer process in the early stages of opportunity discovery and entrepreneurial action, and it offers insights on team formation for academic spin-offs. PB - Talent First Network CY - Ottawa VL - 7 UR - http://timreview.ca/article/1095 IS - 8 U1 - imec Dimitri Schuurman is the Team Lead in User Research at imec.livinglabs and a Senior Researcher at imec – MICT – Ghent University in Belgium. He holds a PhD and a Master’s degree in Communication Sciences from Ghent University. Together with his imec colleagues, Dimitri developed a specific living lab offering targeted at entrepreneurs in which he has managed over 100 innovation projects. Dimitri is responsible for the methodology and academic valorization of these living lab projects and coordinates a dynamic team of living lab researchers. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. His PhD thesis was entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. U2 - imec Stan De Vocht is the Innovation Manager at imec and was previously the Technology Transfer Manager at iMinds. Stan holds a Master of Law (LL.M.) and a Master of Intellectual Property and has been working in the technology transfer sector since his graduation in 2005. Stan has taken the initiative in the creation of the 101 programme and has helped several projects from technology to business. U3 - imec Sven De Cleyn graduated with a Master in Commercial Engineering and started his professional career at the University of Antwerp, where he conducted research on high-tech spin-offs from European universities. He joined iMinds (merged with imec since October 2016) in 2011 as Technology Transfer Manager. He is in charge of the imec.istart business acceleration program in which he supports new spin-offs and startups. The program is recognized by UBI Global as one of the leading accelerators worldwide. Today, Sven is also a part-time professor in (high-tech) entrepreneurship at the University of Antwerp. U4 - imec Aron-Levi Herregodts is a user specialist at imec.livinglabs and an affiliated researcher at imec-MICT-UGhent. He obtained master’s degrees in Communication Sciences (2013) and Complementary Business Economics (2014). As a user specialist with imec.livinglabs, his role is to translate multi-actor behaviour, needs, and wants to tangible recommendations to provide structure to the innovation process of startups, SMEs, and large organizations. His main interests include open innovation, user innovation, organizational learning, intermediary activities, and user-centric design and methodologies. He has specific interest in the configuration of intermediary learning activities based on the end user with innovation-relevant actors for distinct types of entrepreneurs and innovations. ER - TY - JOUR T1 - Editorial: Living Labs and User Innovation (January 2016) JF - Technology Innovation Management Review Y1 - 2016 A1 - Chris McPhee A1 - Seppo Leminen A1 - Dimitri Schuurman A1 - Mika Westerlund A1 - Eelko Huizingh KW - closed innovation KW - field trials KW - impact assessment KW - living labs KW - Open innovation KW - user engagement KW - user innovation PB - Talent First Network CY - Ottawa VL - 6 UR - http://timreview.ca/article/955 IS - 1 U1 - Technology Innovation Management Review Chris McPhee is Editor-in-Chief of the Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa, Canada, and BScH and MSc degrees in Biology from Queen's University in Kingston, Canada. He has over 15 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas. U2 - Laurea University of Applied Sciences Seppo Leminen holds positions as Principal Lecturer at the Laurea University of Applied Sciences and Adjunct Professor in the School of Business at Aalto University in Finland. He holds a doctoral degree in Marketing from the Hanken School of Economics and a doctoral degree in Industrial Engineering and Management in the School of Science at Aalto University. His research and consulting interests include living labs, open innovation, value co-creation and capture with users, relationships, services and business models in marketing, particularly in Internet of Things (IoT), as well as management models in high-tech and service-intensive industries. Results from his research have been reported in Industrial Marketing Management, the Journal of Technology and Engineering and Management, Management Decision, the International Journal of Technology Management, the International Journal of Technology Marketing, the International Journal of Product Development, and the Technology Innovation Management Review, among many others. U3 - iMinds and Ghent University Dimitri Schuurman holds a PhD (2015) and Master's degree in Communication Sciences (2003) from Ghent University in Belgium. He joined the research group iMinds – MICT – Ghent University in 2005 and started working at iMinds Living Labs in 2009. Together with his iMinds colleagues, Dimitri developed a specific living lab offering targeted at startups and SMEs, in which he has managed over 50 innovation projects. As a senior researcher, Dimitri is currently responsible for the methodology and academic valorization of living lab projects. He also coordinates a dynamic team of living lab researchers from iMinds – MICT – Ghent University. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. In early 2015, he finished his PhD entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. U4 - Carleton University Mika Westerlund, DSc (Econ), is an Associate Professor at Carleton University in Ottawa, Canada. He previously held positions as a Postdoctoral Scholar in the Haas School of Business at the University of California Berkeley and in the School of Economics at Aalto University in Helsinki, Finland. Mika earned his doctoral degree in Marketing from the Helsinki School of Economics in Finland. His current research interests include open and user innovation, the Internet of Things, business strategy, and management models in high-tech and service-intensive industries. U5 - University of Groningen Eelko Huizingh is an Associate Professor of Innovation Management at the Faculty of Economics and Business, University of Groningen in the Netherlands. His academic research focuses on the intersection of innovation and entrepreneurship, marketing, and information technology. He has authored over 300 articles, has edited more than 20 special issues of journals, and has published several textbooks. His consulting activities include support of companies in their strategy and innovation efforts. He is also the Director of Scientific Affairs for the International Society for Professional Innovation Management (ISPIM) and the Director of Huizingh Academic Development, through which he has run more than 50 workshops around the world to help both junior and senior academics to publish for career advancement and to attract funding through improved written communication. ER - TY - JOUR T1 - Factors Affecting the Attrition of Test Users During Living Lab Field Trials JF - Technology Innovation Management Review Y1 - 2016 A1 - Annabel Georges A1 - Dimitri Schuurman A1 - Koen Vervoort KW - attrition KW - drop-out KW - field trial KW - Living lab KW - Open innovation KW - user engagement KW - user involvement AB - Next to active user involvement and a multi-method approach, a third major principle within living lab research consists of capturing the real-life context in which an innovation is used by end users. Field trials are a method to study the interaction of test users with an innovation in the context of use. However, when conducting field trials, there are several reasons why users stop participating in research activities, a phenomenon labelled as attrition. In this article, we elaborate on drop-outs during field trials by analyzing three post-trial surveys of living lab field trials. Our results show that several factors related to the innovation, as well as related to the field trial setup, play a role in attrition, including the lack of added value of the innovation and the extent to which the innovation satisfies the needs and time restrictions of test users. Based on our findings, we provide practical guidelines for managers to reduce attrition during field trials. PB - Talent First Network CY - Ottawa VL - 6 UR - http://timreview.ca/article/959 IS - 1 U1 - iMinds – MICT – Ghent University Annabel Georges is a Junior Researcher in the research group iMinds – MICT – Ghent University in Belgium. She holds a Master's degree in Communication Sciences from Ghent University, with a specialization in New Media and Society. In her master's thesis, Social Media from A to Z: The Role of Media Coaches in the Diffusion of Social Media Literacy within the Library as an Organization, she used social network analysis to study the diffusion of social media literacy with library staff. At iMinds, her main interests are social innovation and the factors that motivate test users to participate in field trials. U2 - iMinds – MICT – Ghent University Dimitri Schuurman holds a PhD (2015) and Master's degree in Communication Sciences (2003) from Ghent University in Belgium. He joined the research group iMinds – MICT – Ghent University in Belgium in 2005 and started working at iMinds Living Labs in 2009. Together with his iMinds colleagues, Dimitri developed a specific living lab offering targeted at startups and SMEs, in which he has managed over 50 innovation projects. As a senior researcher, Dimitri is currently responsible for the methodology and academic valorization of living lab projects. He also coordinates a dynamic team of living lab researchers from iMinds – MICT – Ghent University. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. In early 2015, he finished his PhD entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. U3 - iMinds – MICT – Ghent University Koen Vervoort manages and coordinates panels within living lab settings within one of the first living lab organizations in Europe: iMinds Living Labs in Belgium. He also represents iMinds within large Flemish and European living lab projects, hosts workshops, benchmarks internal processes within the entire living lab community (and beyond), oversees an internal quality survey, and organizes fieldwork for iMinds' flagship, Digimeter, a report that tracks the ownership and use of media (technology) among the Flemish population. ER - TY - JOUR T1 - Governing Quintuple Helix Innovation: Urban Living Labs and Socio-Ecological Entrepreneurship JF - Technology Innovation Management Review Y1 - 2016 A1 - Bastiaan Baccarne A1 - Sara Logghe A1 - Dimitri Schuurman A1 - Lieven De Marez KW - distributed innovation KW - quintuple helix innovation KW - social ecology KW - socio-ecological entrepreneurship KW - urban living labs AB - Growing urbanization puts pressure on both social and ecological systems. This pressure raises complex and multi-facetted challenges that can only be tackled by collaborative and distributed innovation development processes. However, theoretical frameworks that assess such collaborations are often very conceptual, with little focus on the actual governance mechanisms that facilitate them. This article studies the urban living lab concept as an inter-organizational design and multi-stakeholder innovation development process to govern the quintuple helix model for innovation by means of an action research based multidimensional case study design, which focuses on the concepts of innovation democracy, mode 3 knowledge production, the innovation ecosystem as a system of societal subsystems, and socio-ecological transition. In this way, we provide a more profound understanding of such innovation processes to tackle socio-ecological challenges by means of public–private interactions driven by eco-entrepreneurship. PB - Talent First Network CY - Ottawa VL - 6 UR - http://timreview.ca/article/972 IS - 3 U1 - iMinds – MICT – Ghent University Bastiaan Baccarne is a Research and Teaching Assistant at iMinds-MICT, a research group within the communications department of Ghent University, where he works on the topic of user-centric innovation development in the context of (new) media and ICT. Bastiaan is also a PhD student working on citizen empowerment through the co-development of socio-technical innovations in an urban environment. Being part of iMinds Living Labs, Bastiaan works as a user researcher for several SME and startup projects, with an overall academic focus on the possibilities and limitations of user-centric innovation development ecosystems. U2 - iMinds – MICT – Ghent University Sara Logghe obtained a master’s degree in both History and Communication Sciences with specialization in New Media and Society at Ghent University. Her second master's thesis was Cultural Communication on the Internet: A Study on the Potential of Social Media for Cultural Institutions. A three-month internship at iMinds Living Labs encouraged her interest in research on living labs, and in May 2013, Sara joint iMinds-MICT as a Junior Researcher. Working on cultural projects within living lab research, Sara developed a specific interest in the changing library scene. U3 - iMinds – MICT – Ghent University Dimitri Schuurman holds a PhD (2015) and Master's in Communication Sciences (2003) from Ghent University in Belgium. He joined the research group iMinds – MICT – Ghent University in 2005 and started working at iMinds Living Labs in 2009. Together with his iMinds colleagues, Dimitri developed a specific living lab offering targeted at startups and SMEs, in which he has managed over 50 innovation projects. As a senior researcher, Dimitri is currently responsible for the methodology and academic valorization of living lab projects. He also coordinates a dynamic team of living lab researchers from iMinds – MICT – Ghent University. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. In early 2015, he finished his PhD entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. U4 - iMinds – MICT – Ghent University Lieven De Marez is Research Director of the iMinds Media & ICT (MICT) research group and teaches on the topics of innovation research, media, market and ICT, and new communication technologies in the Department of Communication Sciences at Ghent University in Belgium. MICT is one of 16 research groups within iMinds, and Lieven is also part of the management team of iMinds Living Labs’ facilitating infrastructure for living lab research. ER - TY - JOUR T1 - The Impact of Living Lab Methodology on Open Innovation Contributions and Outcomes JF - Technology Innovation Management Review Y1 - 2016 A1 - Dimitri Schuurman A1 - Lieven De Marez A1 - Pieter Ballon KW - collaboration KW - distributed innovation KW - entrepreneur KW - Innovation management KW - living labs KW - Open innovation KW - SME KW - startup KW - user innovation KW - user involvement AB - Open innovation scholars as well as practitioners are still struggling with the practical implementation of open innovation principles in different contexts. In this article, we explore the value of a living lab approach for open innovation in small and medium-sized enterprises (SMEs). Using a case study approach, we compared 27 SME projects conducted by iMinds Living Labs from 2011 to 2015. The results suggest that a real-life intervention and a multi-method approach – both of which are methodological characteristics of living lab projects – increase the chance of generating actionable user contributions for the innovation under development. Moreover, the results also suggest that a living lab project yields maximal value when evolving from concept towards prototype. Besides these exploratory findings, this article also demonstrates that living lab projects are a perfect "playground" to test and validate assumptions from the open innovation literature. PB - Talent First Network CY - Ottawa VL - 6 UR - http://timreview.ca/article/956 IS - 1 U1 - iMinds and Ghent University Dimitri Schuurman holds a PhD (2015) and Master's degree in Communication Sciences (2003) from Ghent University in Belgium. He joined the research group iMinds – MICT – Ghent University in Belgium in 2005 and started working at iMinds Living Labs in 2009. Together with his iMinds colleagues, Dimitri developed a specific living lab offering targeted at startups and SMEs, in which he has managed over 50 innovation projects. As a senior researcher, Dimitri is currently responsible for the methodology and academic valorization of living lab projects. He also coordinates a dynamic team of living lab researchers from iMinds – MICT – Ghent University. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. In early 2015, he finished his PhD entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. U2 - iMinds and Ghent University Lieven De Marez is Head of the research group for Media & ICT (MICT) and Manager of iMinds Living Labs media activities at Ghent University in Belgium. He has obtained a Master in Communication Sciences (1999) and Marketing (2000) and wrote a PhD titled Diffusion of ICT Innovations: More Accurate User Insight for Better Introduction Strategies. His main expertise is in the development of "segmentation forecast" tools for prior-to-launch adoption potential forecasts for new media and ICT innovations. He continuously seeks to explore new methodologies and understand emerging media use patterns and the impact of new media and ICT and making media innovation more user-centric. At the department of Communication Studies, he founded and coordinates the Master's program on New Media & Society. U3 - European Network of Living Labs Pieter Ballon is the International Secretary of the European Network of Living Labs (ENoLL). He specializes in business modelling, open innovation, and the mobile telecommunications industry. Formerly, he was Senior Consultant and Team Leader at TNO. From 2006 to 2007, he was the coordinator of the cross issue on business models of the Wireless World Initiative (WWI) that united five integrated projects in the EU 6th Framework Programme. He holds a PhD in Communication Sciences and an MA in Modern History. ER - TY - JOUR T1 - Editorial: Living Labs and User Innovation (December 2015) JF - Technology Innovation Management Review Y1 - 2015 A1 - Chris McPhee A1 - Seppo Leminen A1 - Dimitri Schuurman A1 - Mika Westerlund A1 - Eelko Huizingh KW - business models KW - closed innovation KW - context KW - crowdsourcing KW - innovation networks KW - living labs KW - Open innovation KW - spaces and places KW - urban living labs KW - user innovation PB - Talent First Network CY - Ottawa VL - 5 UR - http://timreview.ca/article/947 IS - 12 U1 - Technology Innovation Management Review Chris McPhee is Editor-in-Chief of the Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa, Canada, and BScH and MSc degrees in Biology from Queen's University in Kingston, Canada. He has over 15 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas. U2 - Laurea University of Applied Sciences Seppo Leminen holds positions as Principal Lecturer at the Laurea University of Applied Sciences and Adjunct Professor in the School of Business at Aalto University in Finland. He holds a doctoral degree in Marketing from the Hanken School of Economics and a doctoral degree in Industrial Engineering and management in the School of Science at Aalto University. His research and consulting interests include living labs, open innovation, value co-creation and capture with users, relationships, services and business models in marketing, particularly in Internet of Things (IoT), as well as management models in high-tech and service-intensive industries. Results from his research have been reported in Industrial Marketing Management, the Journal of Technology and Engineering and Management, Management Decision, the International Journal of Technology Management, the International Journal of Technology Marketing, the International Journal of Product Development, and the Technology Innovation Management Review, among many others. U3 - iMinds and Ghent University Dimitri Schuurman holds a PhD (2015) and Master's degree in Communication Sciences (2003) from Ghent University in Belgium. He joined the research group iMinds – MICT – Ghent University in 2005 and started working at iMinds Living Labs in 2009. Together with his iMinds colleagues, Dimitri developed a specific living lab offering targeted at startups and SMEs, in which he has managed over 50 innovation projects. As a senior researcher, Dimitri is currently responsible for the methodology and academic valorization of living lab projects. He also coordinates a dynamic team of living lab researchers from iMinds – MICT – Ghent University. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. In early 2015, he finished his PhD entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. U4 - Carleton University Mika Westerlund, DSc (Econ), is an Associate Professor at Carleton University in Ottawa, Canada. He previously held positions as a Postdoctoral Scholar in the Haas School of Business at the University of California Berkeley and in the School of Economics at Aalto University in Helsinki, Finland. Mika earned his doctoral degree in Marketing from the Helsinki School of Economics in Finland. His current research interests include open and user innovation, the Internet of Things, business strategy, and management models in high-tech and service-intensive industries. U5 - University of Groningen Eelko Huizingh is an Associate Professor of Innovation Management at the Faculty of Economics and Business, University of Groningen in the Netherlands. His academic research focuses on the intersection of innovation and entrepreneurship, marketing, and information technology. He has authored over 300 articles, has edited more than 20 special issues of journals, and has published several textbooks. His consulting activities include support of companies in their strategy and innovation efforts. He is also the Director of Scientific Affairs for the International Society for Professional Innovation Management (ISPIM) and the Director of Huizingh Academic Development, through which he has run more than 50 workshops around the world to help both junior and senior academics to publish for career advancement and to attract funding through improved written communication. ER - TY - JOUR T1 - Exploring the Benefits of Integrating Business Model Research within Living Lab Projects JF - Technology Innovation Management Review Y1 - 2015 A1 - Olivier Rits A1 - Dimitri Schuurman A1 - Pieter Ballon KW - business model KW - collaboration KW - innovation KW - living labs KW - user research KW - value network KW - value proposition AB - Business model and living lab research both have similar objectives – to maximize the probability of successful market introduction of innovative solutions – be it through different means. Yet, there are still only few studies or reports discussing both, with those studies that do touch the subject staying at a high level. iMinds Living Labs has gained a lot of experience in combined living lab and business model innovation projects and, rather than being competing approaches, our results have shown that these two research methodologies can be complementary, where the combined approach turns out to be more powerful than each individual approach used alone. The goal of this article is to promote the inclusion of business model research in a model of "a living lab as a service" (and vice versa) by explaining the benefits and by introducing a practical framework to implement such combined research tracks based on the experience at iMinds Living Labs over the past few years. PB - Talent First Network CY - Ottawa VL - 5 UR - http://timreview.ca/article/949 IS - 12 U1 - iMinds Olivier Rits graduated as an Engineer in Applied Physics from Ghent University in Belgium. Olivier joined Alcatel-Lucent as a business developer where he worked on the go2market strategy for innovative solutions, both on networking and applications. He joined iMinds in 2013, focusing on the intersection between technology, business, and innovation. Olivier leads the business model practice at the iMinds Living Labs, where he is responsible for the methodologies used and providing business support to startups, SMEs, and larger organizations. U2 - iMinds Dimitri Schuurman holds a PhD (2015) and Master's degree in Communication Sciences (2003) from Ghent University in Belgium. He joined the research group iMinds – MICT – Ghent University in 2005 and started working at iMinds Living Labs in 2009. Together with his iMinds colleagues, Dimitri developed a specific living lab offering targeted at startups and SMEs, in which he has managed over 50 innovation projects. As a senior researcher, Dimitri is currently responsible for the methodology and academic valorization of living lab projects. He also coordinates a dynamic team of living lab researchers from iMinds – MICT – Ghent University. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. In early 2015, he finished his PhD entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. U3 - iMinds Pieter Ballon is the Director of iMinds Living Labs, the International Secretary of the European Network of Living Labs, and a Professor at Vrije Universiteit Brussel in Belgium. He specializes in business modelling, open innovation, and the mobile telecommunications industry. Formerly, he was senior consultant and team leader at TNO. In 2006–2007, he was the coordinator of the cross issue on business models of the Wireless World Initiative (WWI), which united five integrated projects in the European Union's 6th Framework Programme. Pieter holds a PhD in Communication Sciences from Vrije Universiteit Brussel and a MA in Modern History from Katholieke Universiteit Leuven. ER - TY - JOUR T1 - Linking Living Lab Characteristics and Their Outcomes: Towards a Conceptual Framework JF - Technology Innovation Management Review Y1 - 2013 A1 - Carina Veeckman A1 - Dimitri Schuurman A1 - Seppo Leminen A1 - Mika Westerlund KW - co-creation KW - innovation ecosystem KW - Living lab KW - Open innovation KW - user involvement AB - Despite almost a decade of living lab activity all over Europe, there still is a lack of empirical research into the practical implementation and the related outcomes of living labs. Therefore, this article proposes a framework to create a better understanding of the characteristics and outcomes of living labs. We investigate three living labs in Belgium and one in Finland to learn how the different building blocks of living lab environments contribute to the outputs of innovation projects launched within the lab. The findings imply that managers and researchers contemplating innovation in living labs need to consider the intended inputs and outcomes, and reframe their innovation activities accordingly. We formulate practical guidelines on how living labs should be managed on the levels of community interaction, stakeholder engagement, and methodological setup to succeed in implementing living lab projects and to create user-centred innovations. That way, living lab practitioners can work towards a more sustainable way of setting up living labs that can run innovation projects over a longer period of time. PB - Talent First Network CY - Ottawa VL - 3 UR - http://timreview.ca/article/748 IS - 12 U1 - iMinds Carina Veeckman is a researcher at the Vrije Universiteit Brussel in Belgium, where she started working for the iMinds-SMIT research group in 2011. Until March 2013, Carina was responsible for the living lab methodology within the Flemish Living Lab Platform (FLELLAP), which included numerous projects within the smart grids, smart media, and smart cities domains with a test panel of 2,000 users. Her current research and interests are related to open data and the co-creation of mobile applications within a smart city context, and the willingness to share location information when using these applications. U2 - iMinds Dimitri Schuurman is a Senior Researcher at the iMinds Media & ICT (MICT) research group and is responsible for the methodology of living lab projects facilitated by iMinds iLab.o. His involvement in living labs started in 2010 with the Mediatuin and LeYLab living labs. To date, he has managed over 30 concrete living lab projects that deal with new media and innovative use of ICT. He is currently finishing his PhD on living labs at Ghent University in Belgium. U3 - Laurea University of Applied Sciences Seppo Leminen holds positions as Principal Lecturer at the Laurea University of Applied Sciences and Adjunct Professor in the School of Business at Aalto University in Finland. He holds a doctoral degree in Marketing from the Hanken School of Economics and a licentiate degree in Information Technology from the Helsinki University of Technology (now the School of Electrical Engineering at Aalto University). His doctoral research focused on perceived differences and gaps in buyer-seller relationships in the telecommunication industry. His research and consulting interests include living labs, open innovation, value co-creation and capture with users, neuromarketing, relationships, services, and business models in marketing as well as management models in high-tech and service-intensive industries. U4 - Carleton University Mika Westerlund, D. Sc. (Econ.) is an Assistant Professor at Carleton University’s Sprott School of Business in Ottawa, Canada. He previously held positions as a Postdoctoral Scholar in the Haas School of Business at the University of California Berkeley and in the School of Economics at Aalto University. Mika earned his doctoral degree in Marketing from the Helsinki School of Economics. His current research interests include open innovation, business strategy, and management models in high-tech and service-intensive industries. ER - TY - JOUR T1 - Open Innovation Processes in Living Lab Innovation Systems: Insights from the LeYLab JF - Technology Innovation Management Review Y1 - 2013 A1 - Dimitri Schuurman A1 - Lieven De Marez A1 - Pieter Ballon KW - knowledge exchange KW - living labs KW - Open innovation KW - open innovation networks KW - user innovation AB - Living labs have emerged on the crossroads of the open innovation and user innovation frameworks. As open innovation systems, living labs consist of various actors with each playing their specific role. Within this article, we will take an open innovation perspective by analyzing the knowledge spill-overs between living lab actors through three in-depth innovation case studies taking place within the LeYLab living lab in Kortrijk, Belgium. The results illustrate how living labs foster the three open innovation processes of exploration, exploitation, and retention. From our analysis, we conclude that living labs are particularly useful for exploration and, to a lesser extent, exploitation. In terms of retention, living labs seem to hold a large potential; however, the success and the nature of the innovation processes depend on the sustainability of living labs, the number of innovation cases, and the alignment of these cases with the living lab infrastructure. Based on these findings, a concrete set of guidelines is proposed for innovating in living labs and for setting up a living lab constellation. PB - Talent First Network CY - Ottawa VL - 3 UR - http://timreview.ca/article/743 IS - 11 U1 - iMinds Dimitri Schuurman is a Senior Researcher at the iMinds Media & ICT (MICT) research group and is responsible for the methodology of living lab projects facilitated by iMinds iLab.o. His involvement in living labs started in 2010 with the Mediatuin and LeYLab living labs. To date, he has managed over 30 concrete living lab projects that deal with new media and innovative use of ICT. He is currently finishing his PhD on living labs at Ghent University in Belgium. U2 - iMinds Lieven De Marez is Research Director of the iMinds Media & ICT (MICT) research group and teaches on the topics of innovation research and new communication technologies in the Department of Communication Sciences at Ghent University in Belgium. MICT is one of 16 research groups within iMinds, and Lieven is also part of the management team of iLab.o, iMinds’ facilitating infrastructure for living lab research. U3 - iMinds Pieter Ballon is Director Living Labs at iMinds and Professor at the Vrije Universiteit Brussel in Belgium. He also heads iMinds’ Market Innovation & Sector Transition research team, specializing in new business models for the telecommunications and media industries. He leads various national and international projects on open innovation platforms, real-life ICT experiments, and business models for media and ICT services. Since 2009, Pieter is the International Secretary of the European Network of Living Labs. From 2006 to 2007, he coordinated the joint research on business models for future mobile IP-based systems of the Wireless World Initiative (WWI) in the EU 6th Framework Programme. ER - TY - JOUR T1 - Structuring User Involvement in Panel-Based Living Labs JF - Technology Innovation Management Review Y1 - 2012 A1 - Dimitri Schuurman A1 - Lieven De Marez KW - customer characteristics KW - living labs KW - Open innovation KW - user panels KW - user-driven innovation AB - A shift towards open innovation approaches with systematic user involvement has occurred within media and ICT. One of the emerging frameworks structuring these initiatives is the "living lab" approach. Despite the growing evidence of the beneficial nature of customer involvement in product development, research into specific user characteristics for innovation is still scarce, particularly in living labs, with the notable exception of literature on lead users. Especially within the context of living labs for ICT and media innovation, an application of the lead-user framework looks promising as a way to structure and facilitate user involvement. This article is based on the experiences of three Flemish living lab initiatives with a panel-based approach and provides a customer characteristics framework that guides user involvement in living labs. PB - Talent First Network CY - Ottawa VL - 2 UR - http://timreview.ca/article/606 IS - 9 U1 - Ghent University Dimitri Schuurman is a PhD Candidate at Ghent University, where he started working for the MICT (Media & ICT) research group at in November 2005 and received a position as a principal living lab researcher for IBBT-iLab.o in the Mediatuin and LeYLab living labs in 2010. Dimitri's research mainly involves methods for ICT innovation. He focuses on the ways the user can be involved within various innovation methods and techniques (lead user methodology, Living Labs, panel studies), and especially which users to use at what stage within the innovation process, rather than simply involving "the user". Furthermore, he devotes special attention to the specific role of media content within the process of adoption and diffusion of ICTs. U2 - Ghent University Lieven De Marez is Research Director at MICT and teaches innovation research and new communication technologies at the department of Communication Sciences in Ghent University. Previously, he worked as a research assistant on methodology and statistics at the Department of Communication Sciences of Ghent University after obtaining his Master’s degree in Communication Sciences (1999) and Marketing (2000). Through his subsequent PhD research, he developed a segmentation-forecasting tool for prior-to-launch prediction of adoption potential and created a blueprint for better introduction strategies for ICT innovations in today’s volatile market environment. Within the interdisciplinary institute for BroadBand Technology (IBBT), of which MICT is one of the 16 research groups, Lieven is also part of the management team of iLab.o, IBBT’s facilitating infrastructure for Living Lab research. ER -