TY - JOUR T1 - Framing Multi-Stakeholder Value Propositions: A wicked problem lens JF - Technology Innovation Management Review Y1 - 2021 A1 - Yat Ming Ooi A1 - Kenneth Husted KW - complexity KW - complicatedness KW - scaling-up KW - stakeholders KW - value proposition KW - wicked problem AB - Balancing various stakeholder (often contradictory) expectations creates tensions when developing value propositions for a new firm. Customers, funders, owners, and society-at-large often expect different value outcomes from a firm. They therefore have different motivations for being involved in the firm. These differences in value expectations are more strongly expressed in technology-based ventures, which often rely heavily on access to heterogeneous external resources such as capital, specialised knowledge, distribution, and service. In this paper, we use a wicked problem lens to explore specific challenges for companies to mediate seemingly contradictory propositions. We use two dimensions of wicked problems involving complexity and complicatedness, and conduct a secondary analysis of seven technology venture case studies from Australia and New Zealand. We then categorise the configuration types of these firms' stakeholder value propositions in the context of their scale-up process. We contribute to the value proposition and business model development research streams by suggesting that the challenge of mediating value propositions that conflict can manifest itself in four types of configurations: easy, complicated, complex and wicked. Complicated and complex propositions are thorny, but with structures and processes in place, they can be adequately addressed. On the other hand, wicked propositions consist of many unknowns and require firms to collaborate with stakeholders to derive outcomes that align company scaling objective with stakeholder value propositions. PB - Talent First Network CY - Ottawa VL - 11 UR - timreview.ca/article/1434 IS - 4 U1 - University of Auckland Business School Yat Ming Ooi is a Research Fellow at the Department of Management and International Business, University of Auckland Business School. He holds a PhD in Management from the University of Auckland, New Zealand. His research focuses on collaborative forms of innovation activities, digital transformation, problem-solving in grand challenge initiatives, technology commercialisation, and the economic impact of stagnation on developing countries' entrepreneurial activities. Yat Ming has published articles in Research-Technology Management, University of Auckland Business Review, and Kindai Management Review. He is also an editorial review board member for the Technology Innovation Management Review. U2 - University of Auckland Business School Kenneth Husted is a Professor of Innovation and Research Management, and Head of the Department of Management and International Business, University of Auckland Business School. He holds a PhD from Copenhagen Business School, Denmark. His research covers innovation and research management, knowledge management, management of R&D and research commercialisation. He has published articles in reputable journals, including Journal of Management Studies, Organizational Dynamics, California Management Review, Technovation, R&D Management, Journal of Knowledge Management, and Creativity and Innovation Management. He is also regional editor for the Journal of Knowledge Management and associate editor for the Technology Innovation Management Review. ER - TY - JOUR T1 - Interview: Discussing Value Proposition Research in the Context of New Companies Committed to Scaling Early and Rapidly JF - Technology Innovation Management Review Y1 - 2021 A1 - Adrian Payne A1 - Pennie Frow A1 - Stoyan Tanev KW - business ecosystems KW - implicitly vs. explicitly formulated value propositions KW - new scaling companies KW - value proposition KW - value proposition alignment PB - Talent First Network CY - Ottawa VL - 11 UR - timreview.ca/article/1432 IS - 4 U1 - University of New South Wales Adrian Payne is Professor of Marketing at the University of New South Wales. He is a frequent keynote speaker at public and in-company seminars and conferences around the world. He has practical experience in marketing, market research, corporate planning and general management. His previous appointments include positions such as Chief Executive for a manufacturing company. He has also held senior company appointments in strategic planning and marketing, working in the IT, financial services professional services, telecom, and utilities sectors. He has also worked with government departments. Professor Payne's research has appeared in a wide range of journals, including the Journal of Marketing, Journal of the Academy of Marketing Science, Industrial Marketing Management, Marketing Theory, European Journal of Marketing, British Journal of Management, Journal of Strategic Marketing, International Journal of Bank Marketing, Australasian Journal of Marketing, Journal of International Business Studies, Long Range Planning, Scandinavian Journal of Management, Décision Marketing, Australian Psychologist, European Management Journal, Human Relations, Business Horizons, Journal of General Management, Journal of Business Strategy, Journal of Management Consulting, etc. Adrian Payne is the author of fourteen books including the first text to be published on Relationship Marketing. He has run many workshops and executive programmes in CRM, Marketing Strategy, Customer Retention and Services Marketing, as well as lectured at over twenty leading academic institutions around the world including: Darden School, University of Virginia; Northwestern University; INSEAD; IMD; London Business School; Oxford University; and Cambridge University. U2 - University of Sydney Business School Pennie Frow is a professor in the University of Sydney Business School, Australia. She holds MBA and PhD degrees from Cranfield University, UK. Prof. Frow has worked extensively with service and professional service firms, especially investigating issues related to strategic development of customer relationships. Her research program is in the field of Marketing Management and Strategy focusing on several closely related research areas within this field, including: co-creation, services marketing, relationship marketing, internal marketing, customer relationship management, customer value, and value proposition development. She has a special interest in researching the services sector and especially healthcare. Pennie Frow is currently the Lead Chief Investigator of a health care research project funded by the Australian Research Council, investigating co-creation practices in a new hospital context. Another major project involves investigating the impact of customer value propositions, exploring both firm and customer outcomes. Prof. Frow has published in academic and practitioner journals including the Journal of Marketing, Journal of the Academy of Marketing Science, European Journal of Marketing, Journal of Business Research, Industrial Marketing Management, and the Journal of Marketing Management. U3 - Technology Innovation Management Review Stoyan Tanev, PhD, MSc, MEng, MA, is Associate Professor of Technology Entrepreneurship and Innovation Management associated with the Technology Innovation Management (TIM) Program, Sprott School of Business, Carleton University, Ottawa, ON, Canada. Before re-joining Carleton University, Dr. Tanev was part of the Innovation and Design Engineering Section, Faculty of Engineering, University of Southern Denmark (SDU), Odense, Denmark. Dr. Tanev has a multidisciplinary background including MSc in Physics (Sofia University, Bulgaria), PhD in Physics (1995, University Pierre and Marie Curie, Paris, France, co-awarded by Sofia University, Bulgaria), MEng in Technology Management (2005, Carleton University, Ottawa, Canada), MA in Orthodox Theology (2009, University of Sherbrooke, Montreal Campus, QC, Canada) and PhD in Theology (2012, Sofia University, Bulgaria). Stoyan has published multiple articles in several research domains. His current research interests are in the fields of technology entrepreneurship and innovation management, design principles and growth modes of global technology start-ups, business analytics, topic modeling and text mining. He has also an interest in interdisciplinary issues on the interface of the natural and social sciences. ER - TY - JOUR T1 - Managing the Disruption of Mobility Services: How to align the value propositions of key ecosystem players JF - Technology Innovation Management Review Y1 - 2021 A1 - Joel Wolff A1 - Esko Hakanen KW - Design Framework KW - ecosystem KW - Mobility-as-a-Service (MaaS) KW - Urban Mobility KW - value proposition AB - Many industries nowadays are facing drastic changes that enable and require new forms of interdependencies that facilitate complex ecosystems of interconnected actors. This paper investigates such a transformation facing the mobility sector, as user-centric bundles of mobility services are being introduced and compiled, by referring to the Mobility-as-a-Service (MaaS) concept. In the process, new value propositions arise that call for aligning the established players with new entrants. The implementation of MaaS is still in its infancy, and many open questions remain about how local authorities should support its emergence. One key challenge relates to decomposing the focal offering of the MaaS ecosystem into complementary value propositions for key players in the industry. This paper presents the results of a constructive design research project, building on interviews with a leading MaaS provider, as well as stakeholders representing national and local authorities in four European cities. The findings emphasize the need to balance a shared desire to disrupt conventional ways of offering mobility services against reluctance to overturn the industry's public and private incumbents. The co-design framework that results serves to summarize five steps that enable MaaS by guiding strategic interaction between local authorities and various players in the mobility ecosystem. In addition, the article builds on ecosystem research insights and emphasizes the need to align value propositions among multiple stakeholders. The study suggests that the mobility sector provides a prominent empirical context for future ecosystem research. PB - Talent First Network CY - Ottawa VL - 11 UR - timreview.ca/article/1433 IS - 4 U1 - Aalto University Joel Wolff, MA (Art & Design), is a strategic service designer and researcher currently focusing on user-centric sustainable development, systems analysis and urban transformation. His forte is in applying co-creative design methods to facilitate sensemaking and strategy development. Mr. Wolff is affiliated with the Department of Industrial Engineering and the Department of Design at Aalto University. U2 - Aalto University Esko Hakanen, DSc (Tech), is a postdoctoral researcher in the areas of digitalization, platforms, and value creation and sharing in networks. His work builds on an interdisciplinary background and combines multiple perspectives for analyzing digital transformation as a socio-technical change. Dr. Hakanen is affiliated with the Department of Industrial Engineering and the Design Factory at Aalto University. ER - TY - JOUR T1 - Using Web Text Analytics to Categorize the Business Focus of Innovative Digital Health Companies JF - Technology Innovation Management Review Y1 - 2021 A1 - Abdulla Aweisi A1 - Daman Arora A1 - Renée Emby A1 - Madiha Rehman A1 - George Tanev A1 - Stoyan Tanev KW - Digital health sector KW - machine learning KW - Market offer KW - topic modeling algorithm KW - value proposition KW - web analytics AB - Categorizing the market focus of larger samples of companies can be a tedious and time-consuming process for both researchers and business analysts interested in developing insights about emerging business sectors. The objective of this article is to suggest a text analytics approach to categorizing the application areas of companies operating in the digital health sector based on the information provided on their websites. More specifically, we apply topic modeling on a collection of text documents, including information collected from the websites of a sample of 100 innovative digital health companies. The topic model helps in grouping the companies offering similar types of market offers. It enables identifying the companies that are most highly associated with each of the topics. In addition, it allows identifying some of the emerging themes that are discussed online by the companies, as well as their specific market offers. The results will be of interest to inspiring technology entrepreneurs, organizations supporting new ventures, and business accelerators interested to enhance their services to new venture clients. The development, operationalization, and automation of the company categorization process based on publicly available information is a methodological contribution that opens the opportunity for future applications in research and business practice. PB - Talent First Network CY - Ottawa VL - 11 UR - timreview.ca/article/1457 IS - 7/8 U1 - TechBrew Robotics Abdulla Aweisi, MEnt, B.Sc., currently is working as IT Manager with TechBrew Robotics, Salmon Arm, BC, Canada. Abdulla has more than 15 years of experience in the Information Technology field, with a demonstrated history of working in the Building Materials Manufacturing \ Retail industry. Skilled in IT Digital & Business Transformation, Business Processes re-engineering, ERP Implementations, and IT Strategy. Passionate about Business Intelligence, Data Science, and Entrepreneurial Ecosystems. Holding a B.Sc. in Computer Science (2006) from Princess Sumaya University for Technology (PSUT), Amman, Jordan, and Masters of Entrepreneurship, Technology Innovation Management (TIM) (2021) from Sprott School of Business, Carleton University, Ottawa, ON, Canada. U2 - Carleton University Daman Arora, is a Software Engineer, currently working towards a Master of Applied Business Analytics degree in TIM Program at Carleton University, Ottawa, ON, Canada. Prior to that, Daman studied Computer Systems Technician program (2017, Algonquin College, Ottawa, ON, Canada) and worked as an Intern as well as a Full Time Software Engineer in the Cloud and Cognitive Support business unit of IBM Canada. Daman has a keen interest in the field of Cloud Computing, DevOps, Data Analytics, & Machine Learning. Daman also enjoys contributing to Open Source projects and has made significant code, and non-code contributions to various projects, notably, Kubernetes, TrinoDB, & Apache CloudStack. Daman Arora is member of the Inaugural Class of Community Advocates at Ambassador Labs for the period of 2021-2022. Daman is continuing his education at York University, where he is pursuing a Certificate in DevOps (2021). U3 - Shared Services Canada Renée Emby, B.A, MABA, is a Technical Advisor with Shared Services Canada, Ottawa, ON, Canada. Renée currently leads a team of employees as they deliver Information Management and Information Technology services to Canadians and the Government of Canada. Before working with Shared Services Canada, Renée was employed with Canada Border Services Agency where she worked in business analytics pertaining to national and international security. Renée began her academic journey at Carleton University where she obtained an undergraduate degree in Business Law (2020) and a Masters of Applied Business Analytics (2021). Renée is continuing her education at the University of Ottawa, where she is pursing a Certificate in Business Process Improvement (2021). Renée’s experience and interests pertain to national security, security of information, data analytics, service management and delivery. U4 - Carleton University Madiha Rehman holds a master’s degree (2021) in Business Analytics from the Technology Innovation Management Program at Carleton University, Ottawa, ON, Canada. Before that Madiha did her Honors in Bachelor of Computer Science (2002). Madiha is currently working as a Technical Support Engineer and a Business Development Representative. Madiha is a tech-savvy professional skilled in many areas as an analyst, technical support provider, customer support and success and business development. U5 - Export Development Canada George Tanev, MSc, MEng, is a Product Owner at Export Development Canada in Ottawa, ON, Canada. He works in innovating and developing knowledge based solutions to support Canadian companies go and grow global. George's background spans multiple interdisciplinary fields including systems engineering, medical device research and development, and entrepreneurship. George's academic backround includes a BEng in Biomedical and Electrical Engineering (Carleton University, 2008), a MEng in Medicine and Technology (Technical University of Denmark, 2012), and a MSc in Technology Innovation Management (Carleton University, 2021). George's research interests include applied business analytics, medical technologies, product innovation and cybersecurity. ER - TY - JOUR T1 - Company Offers to Meet the Needs of Business-to-Business Customers: Customer Strategy and Orientation JF - Technology Innovation Management Review Y1 - 2020 A1 - Mikko Mäntyneva KW - B2B KW - customer orientation KW - customer strategy KW - Market offer KW - research and development KW - value proposition AB - Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa, Canada, and BScH and MSc degrees in Biology from Queen's University in Kingston, Canada. He has nearly 20 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas. U2 - Carleton University Michael Weiss holds a faculty appointment in the Department of Systems and Computer Engineering at Carleton University in Ottawa, Canada, and is a member of the Technology Innovation Management program. His research interests include open source, ecosystems, mashups, patterns, and social network analysis. Michael has published on the evolution of open source business, mashups, platforms, and technology entrepreneurship. ER - TY - JOUR T1 - Detecting White Spots in Innovation-Driven Intellectual Property Management JF - Technology Innovation Management Review Y1 - 2016 A1 - Daniel Eckelt A1 - Christian Dülme A1 - Jürgen Gausemeier A1 - Simon Hemel KW - business model KW - competitive advantage KW - competitive arena KW - Innovation management KW - intellectual capital KW - intellectual property KW - value proposition AB - Technology companies scan the competitive arena for patents to discover research activities and technology trends. Patents are the outcome of innovation processes that take several month or even years, depending on the industry. The process of publishing patents usually lasts longer. A huge time gap of up to several years between early research and development activities and published patents is the consequence. Therefore, a patent is a weak indicator for the identification of early innovation activities. However, the inventor needs intellectual assets such as data, knowledge, and expertise to carry out an innovation process. It is likely that these intellectual assets can improve the competitor analysis – rendering them primary targets. In this article, we introduce a systematic approach to detect intellectual property (IP) activities of stakeholders in selected technology fields (e.g., hiring experts, taking part in research projects, gathering specific data). A technology field with a low intensity of IP activities offers great opportunities, which we call a "white spot". Our proposed approach can help identify the white spots in innovation-driven IP management and thereby help devise recommendations to improve a company’s IP portfolio. PB - Talent First Network CY - Ottawa VL - 6 UR - http://timreview.ca/article/1003 IS - 7 U1 - Heinz Nixdorf Institute Daniel Eckelt (MSc) is a Research Associate in the Heinz Nixdorf Institute at the University of Paderborn, Germany. He works in a team focused on strategic planning and innovation management within the working group of strategic product planning and systems engineering. His research topics are Industrie 4.0, strategic IP management, and innovation management in multi-stakeholder organizations. In this field, he is working in numerous research and industry projects as wells as in political and social consulting. U2 - Heinz Nixdorf Institute Christian Dülme (MSc) is a Research Associate in the Heinz Nixdorf Institute at the University of Paderborn, Germany. He works in a team focused on strategic planning and innovation management within the working of group strategic product planning and systems engineering. His research topics are future scenarios for Industrie 4.0, potential identification, and product strategy, particularly the reconfiguration of product portfolios. In these fields, he is working in numerous research and industry projects. U3 - Heinz Nixdorf Institute Jürgen Gausemeier is a Senior Professor in the Heinz Nixdorf Institute at the University of Paderborn, Germany. His key activities are strategic product planning and systems engineering. He was speaker of the Collaborative Research Centre 614 "Self-Optimizing Concepts and Structures in Mechanical Engineering" by the German Research Foundation (DFG) and was a member of the German Council of Science and Humanities from 2009 until 2015. Jürgen is the initiator and Chairman of the Supervisory Board of the consultant company UNITY AG. Since 2003, he has been member of acatech, the German Academy of Science and Engineering and has been its Vice President since 2012. He is also Chairman of the Board of the Leading-Edge Cluster "Intelligente Technische Systeme Ostwestfalen-Lippe (it's OWL)”, which was initiated by the Federal Ministry of Education and Research. U4 - Simon Hemel (MSc) works in the field of technical controlling for one of the world's leading manufacturers of slewing bearings. After an apprenticeship as a Management Assistant in IT systems at a German telecommunications company, Simon studied industrial engineering with focus on innovation and development management and controlling at the University of Paderborn, Germany. His master's thesis in the field of Intellectual Property Management was carried out in cooperation with the working group of strategic product planning and systems engineering at the Heinz Nixdorf Institute and a German medical-technology company, which is a world market leader in the field of exo-prosthetics. ER - TY - JOUR T1 - Exploring the Benefits of Integrating Business Model Research within Living Lab Projects JF - Technology Innovation Management Review Y1 - 2015 A1 - Olivier Rits A1 - Dimitri Schuurman A1 - Pieter Ballon KW - business model KW - collaboration KW - innovation KW - living labs KW - user research KW - value network KW - value proposition AB - Business model and living lab research both have similar objectives – to maximize the probability of successful market introduction of innovative solutions – be it through different means. Yet, there are still only few studies or reports discussing both, with those studies that do touch the subject staying at a high level. iMinds Living Labs has gained a lot of experience in combined living lab and business model innovation projects and, rather than being competing approaches, our results have shown that these two research methodologies can be complementary, where the combined approach turns out to be more powerful than each individual approach used alone. The goal of this article is to promote the inclusion of business model research in a model of "a living lab as a service" (and vice versa) by explaining the benefits and by introducing a practical framework to implement such combined research tracks based on the experience at iMinds Living Labs over the past few years. PB - Talent First Network CY - Ottawa VL - 5 UR - http://timreview.ca/article/949 IS - 12 U1 - iMinds Olivier Rits graduated as an Engineer in Applied Physics from Ghent University in Belgium. Olivier joined Alcatel-Lucent as a business developer where he worked on the go2market strategy for innovative solutions, both on networking and applications. He joined iMinds in 2013, focusing on the intersection between technology, business, and innovation. Olivier leads the business model practice at the iMinds Living Labs, where he is responsible for the methodologies used and providing business support to startups, SMEs, and larger organizations. U2 - iMinds Dimitri Schuurman holds a PhD (2015) and Master's degree in Communication Sciences (2003) from Ghent University in Belgium. He joined the research group iMinds – MICT – Ghent University in 2005 and started working at iMinds Living Labs in 2009. Together with his iMinds colleagues, Dimitri developed a specific living lab offering targeted at startups and SMEs, in which he has managed over 50 innovation projects. As a senior researcher, Dimitri is currently responsible for the methodology and academic valorization of living lab projects. He also coordinates a dynamic team of living lab researchers from iMinds – MICT – Ghent University. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. In early 2015, he finished his PhD entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. U3 - iMinds Pieter Ballon is the Director of iMinds Living Labs, the International Secretary of the European Network of Living Labs, and a Professor at Vrije Universiteit Brussel in Belgium. He specializes in business modelling, open innovation, and the mobile telecommunications industry. Formerly, he was senior consultant and team leader at TNO. In 2006–2007, he was the coordinator of the cross issue on business models of the Wireless World Initiative (WWI), which united five integrated projects in the European Union's 6th Framework Programme. Pieter holds a PhD in Communication Sciences from Vrije Universiteit Brussel and a MA in Modern History from Katholieke Universiteit Leuven. ER - TY - JOUR T1 - A Value Blueprint Approach to Cybersecurity in Networked Medical Devices JF - Technology Innovation Management Review Y1 - 2015 A1 - George Tanev A1 - Peyo Tzolov A1 - Rollins Apiafi KW - cybersecurity KW - ecosystem KW - market differentiation KW - networked medical devices KW - value proposition AB - Cybersecurity for networked medical devices has been usually “bolted on” by manufacturers at the end of the design cycle, rather than integrated as a key factor of the product development and value creation process. The recently released cybersecurity guidelines by the United States Food and Drug Administration (FDA) offer an opportunity for manufacturers to find a way of positioning cybersecurity as part of front-end design, value creation, and market differentiation. However, the technological architecture and the functionality of such devices require an ecosystem approach to the value creation process. Thus, the present article adopts an ecosystem approach to including cybersecurity as part of their value proposition. It extends the value blueprint approach suggested by Ron Adner to include an additional dimension that offers the opportunity to define: the potential locations of cybersecurity issues within the ecosystem, the specific nature of these issues, the players that should be responsible for addressing them, as well as a way to articulate the added cybersecurity value as a competitive differentiator to potential customers. The value of the additional blueprint dimension is demonstrated through a case study of a representative networked medical device – a connected insulin pump and continuous glucose monitor. PB - Talent First Network CY - Ottawa VL - 5 UR - http://timreview.ca/article/903 IS - 6 U1 - Carleton University George Tanev is a Master of Applied Science candidate in the Technology Innovation Management program at Carleton University in Ottawa, Canada. He holds a Master of Science in Engineering degree in Medicine and Technology from the Technical University of Denmark and a Bachelor’s degree in Biomedical and Electrical Engineering from Carleton University. George has industry and research experience in the development of portable medical device products. He also has interests in technology-based entrepreneurship, biomedical signal processing, medical device research and development, medical device regulatory affairs, and medical device cybersecurity. U2 - Carleton University Peyo Tzolov is a software engineer with a keen interest in entrepreneurship. He holds a Bachelor’s degree in Communications Engineering from Carleton University in Ottawa, Canada, and is currently a Master of Applied Science candidate in the Technology Innovation Management program, also at Carleton University. Peyo has several years of experience as a software engineer working on highly scalable and distributed systems. He is very interested in technology, particularly in the security concerns arising from the rapid evolution and adoption of technology. U3 - Carleton University Tamunoiyowuna Rollins Apiafi is a Master of Applied Science candidate in the Technology Innovation Management program at Carleton University in Ottawa, Canada. He holds a Bachelor's degree in Industrial Chemistry from the University of Port Harcourt, Nigeria. Rollins is one of the co-founders of insight lenz, which specializes in wearable medical technologies that monitors the wearer's eyes to track the state of their health. Rollins is interested in medical device cybersecurity, medical device regulatory bodies, and networked portable medical device research and development. ER - TY - JOUR T1 - Disruptive Innovation vs Disruptive Technology: The Disruptive Potential of the Value Propositions of 3D Printing Technology Startups JF - Technology Innovation Management Review Y1 - 2014 A1 - Finn Hahn A1 - Søren Jensen A1 - Stoyan Tanev KW - 3D printing technology KW - additive manufacturing KW - disruptive innovation KW - value proposition AB - This article describes an empirical study focusing on the classification of existing business opportunities in the 3D printing technology sector. The authors address three research questions. First, how do technology startups integrate new 3D printing technologies into specific market offers? Second, which value propositions are most attractive in terms of interest from the public and investors? Third, how does the degree of disruptiveness of value propositions relate to the degree of interest from the public and investors? The most notable finding is the link between the business traction of 3D printing technology startups and the degree of disruptiveness of their value propositions. Thus, the article provides empirical support for the conceptualization of the degree of disruptiveness of the value proposition as a metric for the evaluation of the business potential of new technology startups. PB - Talent First Network CY - Ottawa VL - 4 UR - http://timreview.ca/article/855 IS - 12 U1 - Egatec A/S Finn Hahn is a Product Development Engineer at Egatec A/S in Odense, Denmark. He holds an MSc (Eng) degree in Product Development & Innovation from the University of Southern Denmark and a BEng in Interaction Design. His special interest is in shaping technology in a way that technology products and systems become more meaningful to people. Finn is also working with entrepreneurship and business-development strategies where he is trying to incorporate the insights gained in the area of interaction design. U2 - University of Southern Denmark Søren Jensen is an Associate Professor in the Faculty of Engineering at the University of Southern Denmark. Previously, he worked in a seed-financing company analyzing technology business ideas. As investment analyst, his special interests lay within intellectual property and technology assessment. He now teaches intellectual property and entrepreneurial business understanding. Søren is also Head of the PDI MSC engineering program, an interdisciplinary engineering program training students to act on the border between technical and business understanding. U3 - University of Southern Denmark Stoyan Tanev is an Associate Professor in the Department of Technology and Innovation at the University of Southern Denmark, Odense, as well as Adjunct Professor in the Department of Systems and Computer Engineering at Carleton University in Ottawa, Canada, where he was previously a faculty member in the Technology Innovation Management Program. He has a MSc and a PhD in Physics jointly from the University Pierre and Marie Curie in Paris, France, and the University of Sofia, Bulgaria. He also holds a PhD in Theology from the University of Sofia, Bulgaria, an MEng in Technology Innovation Management from Carleton University in Ottawa, Canada, and an MA from the University of Sherbrooke, Canada. He has multidisciplinary research interests with a focus on the fields of technology entrepreneurship and innovation management, born-global technology startups, business model design, and value co-creation. Dr. Tanev is a Senior IEEE member, and he is a member of the editorial boards of the Technology Innovation Management Review and the International Journal of Actor-Network Theory and Technological Innovation. ER - TY - JOUR T1 - A Customer Value Creation Framework for Businesses That Generate Revenue with Open Source Software JF - Technology Innovation Management Review Y1 - 2012 A1 - Aparna Shanker KW - customer value KW - customer value creation KW - open source business KW - technology entrepreneurship KW - value proposition AB - Technology entrepreneurs must create value for customers in order to generate revenue. This article examines the dimensions of customer value creation and provides a framework to help entrepreneurs, managers, and leaders of open source projects create value, with an emphasis on businesses that generate revenue from open source assets. The proposed framework focuses on a firm's pre-emptive value offering (also known as a customer value proposition). This is a firm's offering of the value it seeks to create for a customer, in order to meet his or her requirements. PB - Talent First Network CY - Ottawa VL - 2 UR - http://timreview.ca/article/534 IS - 3 U1 - Carleton University Aparna Shanker is a customer applications engineer with Alcatel-Lucent in Ottawa, where her job focus is on IP networks and the 4G LTE Evolved Packet Core. She is also currently a graduate student in the Technology Innovation Management program at Carleton University. Her research interests include open source businesses and customer value management. She holds an undergraduate degree in Computer Engineering from Queen's University, Kingston. ER - TY - JOUR T1 - Q&A. What Is Customer Value and How Do You Deliver It? JF - Technology Innovation Management Review Y1 - 2012 A1 - Aparna Shanker KW - customer feedback KW - customer value KW - market orientation KW - value proposition PB - Talent First Network CY - Ottawa VL - 2 UR - http://timreview.ca/article/525 IS - 2 U1 - Carleton University Aparna Shanker is a customer applications engineer with Alcatel-Lucent in Ottawa, where her job focus is on IP networks and the 4G LTE Evolved Packet Core. She is also currently a graduate student in the Technology Innovation Management program at Carleton University. Her research interests include open source businesses and customer value management. She holds an undergraduate degree in Computer Engineering from Queen's University, Kingston. ER -