TY - JOUR T1 - A Digital Maturity Model for Telecommunications Service Providers JF - Technology Innovation Management Review Y1 - 2016 A1 - Omar Valdez-de-Leon KW - business KW - business transformation KW - digital KW - digital transformation KW - digitization KW - disruptive technologies KW - innovation KW - maturity model KW - telecommunications AB - Industries across the spectrum are being faced with a fundamental change: digital transformation. The telecommunications industry is no exception. For communications service providers, this transformation started some time ago with the emergence of so-called over-the-top (OTT) services such as WhatsApp and Skype. However, in spite of such transformation being underway, there is a lack of frameworks and tools to help communications service providers navigate such radical change. This article presents the findings of a research project to develop such a framework: the digital maturity model for telecommunications service providers. The model aims to offer a structured view of digital transformation that is specific to the context and challenges of the telecommunications industry and that can be used as a standard to help communications service providers benchmark themselves against peers or themselves as they advance their transformation. This article describes the need for the model and the methodology used to develop it, and it offers recommendations on how to use the model and further develop it as our understanding of digital transformation evolves. PB - Talent First Network CY - Ottawa VL - 6 UR - http://timreview.ca/article/1008 IS - 8 U1 - Ericsson Omar Valdez-de-Leon is a Senior Consultant within the Global Consulting and Systems Integration practice at Ericsson. He is a practitioner in the area of innovation and digitization of products and services and, over the years, he has worked across the IT and telecommunications industry in companies such as Bosch, Logica-CGI, Elster, Vodafone, and Ericsson, with a focus on new business initiatives grounded in emerging technologies. He holds an MSc in Technology & Innovation Management from SPRU in the University of Sussex, UK, and an MBA from Manchester Business School. ER -