TY - JOUR T1 - Empowering Local Tourism Providers to Innovate through a Living Lab Process: Does Scale Matter? JF - Technology Innovation Management Review Y1 - 2016 A1 - David Guimont A1 - Dominic Lapointe KW - action research KW - destination management KW - innovation KW - level KW - living labs KW - scale KW - socio-territorial action KW - territoriality KW - tourism AB - A destination management organization looking to integrate technology into its tourism offering tasked a living lab with engaging tourists and tourism providers in the process. At the end of the two-year initial funding period for an action research project, the process is a success and stakeholders are engaged in the innovation ecosystem. But what is next? By observing participants and gathering feedback from stakeholders through a Policy Delphi panel, the outcomes of the project and the intentions and actions of the tourism providers and other parties were identified. Innovation capacity has increased: spin-offs were created and stakeholders have embraced open and collaborative innovation. Now, stakeholders are determined to make the process sustainable by finding other funding sources. But what should be the level of cooperation and intervention? What level can best foster innovation and knowledge retention? A case study combining a grid of characteristics and levels of analysis for living labs was used to identify one key question: for a living lab in tourism, does scale matter? This article will explore that question and will contribute to the understanding of the living lab as a model of socio-territorial action. PB - Talent First Network CY - Ottawa VL - 6 UR - http://timreview.ca/article/1031 IS - 11 U1 - Living Lab in Open Innovation (LLio) David Guimont is a Teacher-Researcher at the Cégep de Rivière-du-Loup in Quebec, Canada, where he is associated with the Recreation and Leadership Training Department and the Living Lab in Open Innovation (LLio). He holds a master’s degree in Tourism Management and Development from the Université du Québec à Montréal (UQAM). U2 - Université du Québec à Montréal (UQAM) Dominic Lapointe is a Professor in the Department of Urban Studies and Tourism at the Université du Québec à Montréal (UQAM) in Canada, where he is the Director of the Tourism and Hospitality Management Undergraduate program. His research addresses development and environmental issues with the use of critical theory, especially in the fields of tourism, conservation, and the environment. He holds a doctoral degree in Regional Development from the Université du Québec à Rimouski (UQAR). ER -