TY - JOUR
T1 - How to Deal With and Repair Broken Trust in an R&D Partnership
JF - Technology Innovation Management Review
Y1 - 2018
A1 - Anna Brattström
KW - conflict
KW - Open innovation
KW - R&D partnerships
KW - trust
KW - trust repair
AB - This article offers an actionable framework for dealing with trust violations in R&D partnerships: it explains how to turn around a conflicted R&D partnership, repair trust, and learn from the experience. As innovation becomes more open, firms increasingly find themselves involved in R&D collaborations with suppliers, customers or even competitors. Trust plays a fundamental role in such partnerships to work. Yet, trust cannot be taken for granted. In fact, trust in R&D partnerships is often violated – and without executive intervention, trust violations can soon turn even the most promising partnership into a value-destroying predicament. Although much has been written about trust formation in R&D partnerships, this article focuses instead on what to do when trust has been broken. The analysis is based on a review of academic research and is illustrated with real-life examples of trust repair processes.
PB - Talent First Network
CY - Ottawa
VL - 8
UR - https://timreview.ca/article/1182
IS - 9
U1 - Lund University
Anna Brattström is an Assistant Professor in the School of Economics and Management at Lund University, Sweden, where she researches innovation and collaboration. Her work on trust in R&D partnerships has been published in journals such as Organization Studies and the Journal of Product Innovation Management. In 2015, she was shortlisted for the ISPIM Innovation Management Dissertation Award for her in-depth studies of trust dynamics in R&D partnerships.
ER -