TY - JOUR T1 - How Service Innovation Boosts Bottom Lines JF - Technology Innovation Management Review Y1 - 2013 A1 - Claude Legrand A1 - Rob LaJoie KW - complex problems KW - innovation KW - innovation gap KW - innovative intelligence KW - service innovation AB - In the national quest for ground-breaking R&D discoveries and inventions, service innovation is frequently ignored at considerable cost to an organization’s bottom line and a nation’s productivity. For the fact is that innovation applied systematically to all activities outside of R&D can make the difference between uninspiring results and substantial growth in every sector. Many countries, in particular in Europe, have recognized the importance of service innovation and are devoting considerable resources to research, the capture of best practices, and the measurement of progress and success. Given the physiognomy of the modern economy, it does not make sense for leaders in the Canadian public sector to devote all available innovation investment dollars to science and technology R&D. This article explores why service innovation is not yet a priority on the innovation agenda in Canada and why we should correct the dangerous misconception that there is just one “innovation gap” that needs to be addressed. It provides practical recommendations that public and private sector leaders can use to take advantage of this under-valued, high-potential innovation opportunity and calls for the creation of a national service innovation resource to support enterprises of all sizes as a means to improve Canadian productivity. PB - Talent First Network CY - Ottawa VL - 3 UR - http://timreview.ca/article/724 IS - 9 U1 - Staples Innovation Claude Legrand is Managing Partner of Staples Innovation, a consulting and learning company based in Toronto, Canada. Prior to this, Claude was Founder and President of Ideaction Inc. For over 25 years, Claude has worked with more than 100 organizations providing strategic counsel, planning, implementation, measurement, and learning programs on innovation. His research interests include the practical application of innovation in organizations and he frequently speaks on all aspects of non-R&D innovation. Claude was the founding Program Director for the Centre of Excellence in Innovation Management at the Schulich Executive Education Centre, part of the Schulich Business School. He is the co-author of Innovative Intelligence – The Art and Practice of Leading Sustainable Innovation in Your Organization. U2 - Staples Innovation Rob LaJoie is Managing Partner and leader of Staples Innovation’s consulting and implementation practices. For more than 20 years, he has used the innovation models developed by Ideaction to solve complex problems in the service sector. He is a former Operating Executive of BMO Bank of Montreal with accountabilities in Retail & Commercial Banking and Wealth Management. Prior to joining Staples Innovation, he was the Head of the North American financial services practice for ZS Associates, a global consulting firm specializing in sales and marketing strategy and operations. Rob holds undergraduate degrees in Science and Management Economics, both from the University of Guelph, Canada, an MBA from the Ivey School of Business at the University of Western Ontario in London, Canada, and Executive Program certificates from the J.L. Kellogg School of Management at Northwestern University in Illinois, United States. ER -