TY - JOUR T1 - Personal Health Systems Technologies: Critical Issues in Service Innovation and Diffusion JF - Technology Innovation Management Review Y1 - 2015 A1 - Doris Schartinger A1 - Ian Miles A1 - Ozcan Saritas A1 - Effie Amanatidou A1 - Susanne Giesecke A1 - Barbara Heller-Schuh A1 - Laura Pombo-Juarez A1 - Günter Schreier KW - ehealth KW - foresight studies KW - health and social care KW - healthcare KW - innovation ecosystem KW - mhealth KW - personal health systems KW - service innovation KW - service systems KW - stakeholders KW - system design KW - technology adoption AB - Personal health system (PHS) technologies can enhance public and private health service delivery and provide new business opportunities in Europe and around the world. Although much PHS technology has already been developed and could potentially provide virtually everyone with access to personalized healthcare, research driven primarily by a technology push may fail, because it fails to situate PHS within the wider health and social care service systems. In this article, we explore the scattered PHS research and innovation landscape, as well its relevant markets, using several types of analyses: bibliometrics, patent analysis, social network analysis, stakeholder workshops, and interviews. Our analyses aim to identify critical issues in the development and implementation of service systems around PHS technologies. PB - Talent First Network CY - Ottawa VL - 5 UR - http://timreview.ca/article/873 IS - 2 U1 - Austrian Institute of Technology Doris Schartinger is a Scientist at the Austrian Institute of Technology (AIT) in Vienna, Austria. She studied Economics, and her primary focus of research is technological change and economic development. She covered many aspects of innovation processes and diffusion in private manufacturing firms, public organizations, public-private networks, and service innovation. Her recent projects concentrated on innovation in the healthcare service system and intellectual property rights as indicators for innovation. She has been involved in a number of contract research projects for different clients and is experienced in co-ordinating and managing such projects. (See end of article for further author biographies.) ER - TY - JOUR T1 - Accessing Value-in-Use Information by Integrating Social Platforms into Service Offerings JF - Technology Innovation Management Review Y1 - 2014 A1 - Ville Eloranta A1 - Juho-Ville Matveinen KW - platforms KW - service systems KW - service-dominant logic KW - social media KW - value-in-use AB - This article proposes a new approach for assessing the value derived from using a service offering (i.e., value-in-use) through the utilization of “social platforms.” We define a social platform as an adaptable digital service environment that enables the co-creation of value through social interactions with other service systems. By reviewing the relevant literature, detailed propositions are built based on the integration of theoretical concepts, thereby combining the literature on service-dominant logic, platforms, and social media. The primary argument of the article is that embedding social platforms in a company's services may result in more efficient retrieval and understanding of customer insights, better management of customer intelligence, and ultimately higher value-in-use. PB - Talent First Network CY - Ottawa VL - 4 UR - http://timreview.ca/article/782 IS - 4 U1 - Aalto University Ville Eloranta, MSc (Tech), is a doctoral student in the Service Engineering and Management (SEM) research group at Aalto University School of Science, Finland. Ville joined academia in 2012 after seventeen years in digital service design business and seven years of entrepreneurship. Ville’s research interests cover manufacturers’ service infusion/servitization, service networks, and service platforms. Currently, he is focusing on studying the sources of competitive advantage in service networks and methods of agile service network orchestration. U2 - Diagonal Juho-Ville Matveinen, MSc (Tech), is a business designer at Diagonal, an acclaimed service design agency in Finland. His forte is organization development and the strategic planning of service ecosystems in addition to managing change as part of business development activities. He has a background in research at the Department of Industrial Engineering and Management at Aalto University School of Science, where he focused on researching digital service platforms and their application in business development. ER -