TY - JOUR T1 - How Can Firms Effectively Use Technology in Customer Journey Management JF - Technology Innovation Management Review Y1 - 2021 A1 - William Boscardini Helouani KW - customer experience KW - customer journey KW - digital transformation KW - Managerial Requirements KW - Technology Drivers AB - Customer Journey (CJ) mapping offers a view of the Customer Experience (CX) from a customer's standpoint, which acts as the first step towards a myriad of actions that can be performed to improve CX. While CJ mapping has proven to be helpful in a wide range of use cases, companies still struggle to apply technology to make it effective. This research performs a literature review to identify how IT and digital assets can be used in the CJ context, providing practical examples for organizations willing to implement a consumer-centered IT strategy. As a result, it was found that IT can be used in three primary contexts for CJ: mapping, enabling, and monitoring. PB - Talent First Network CY - Ottawa VL - 11 UR - timreview.ca/article/1455 IS - 7/8 U1 - Sao Paulo School of Business Administration William Boscardini Helouani, Lic.Sc.(Tech.) is the Latin America IT Director for Customer Experience at Electrolux. He has more than 15 years of working experience in the manufacturing industry in different digital areas, including IT, product, marketing, and e-commerce. Pursuing an M.Sc degree at Sao Paulo School of Business Administration (FGV EAESP), he researches the impact of companies' IT capabilities on the Customer Experience. ER - TY - JOUR T1 - Human Factors in Living Lab Research JF - Technology Innovation Management Review Y1 - 2021 A1 - Nele A.J. De Witte A1 - Leen Broeckx A1 - Sascha Vermeylen A1 - Vicky Van Der Auwera A1 - Tom Van Daele KW - human factors KW - Living lab KW - methodology KW - safety KW - usability AB - Human factors research is still in its infancy in healthcare and other fields. Yet it has the potential to allow organisations and living labs to assess and improve innovation quality, while closely involving potential end users. "Human factors" involve a scientific focus on the interaction between individuals and systems with the goal of improving safety, performance, and user acceptability. Studies simulating challenging real-life circumstances in selected samples and using a multi-method approach can provide important insights for organisations and governments and allow for better and safer services for the end user. By combining existing theory and case examples, the current paper aims to situate human factors research and to help researchers determine when and how this methodology could be applied. PB - Talent First Network CY - Ottawa VL - 11 UR - timreview.ca/article/1462 IS - 9/10 U1 - LiCalab Living and Care Lab Nele A.J. De Witte is the scientific coordinator of LiCalab Living and Care Lab, where she is committed to the scientific valorization of living lab methodologies and supports the design of high-quality user research. She is also a senior researcher at the Expertise Unit Psychology, Technology & Society of Thomas More University of Applied Sciences (Belgium), with specialization in e-mental health and attitudes towards technology in mental healthcare. She holds a PhD in Psychology and has 10 years of research experience, mostly in the field of practice-oriented research. U2 - LiCalab Living and Care Lab Leen Broeckx is a researcher at Thomas More University of Applied Sciences (Belgium) where she started working in 2013 as a panel manager for LiCalab Living and Care Lab. Within the team, Leen is responsible for the community of end users. She supports projects with recruitment, facilitation, and reporting. She is an expert in co-creation methodologies. She holds a master’s degree in Communication Sciences from Vrije Universiteit Brussel in Belgium. U3 - LiCalab Living and Care Lab Sascha Vermeylen is a researcher at Thomas More University of Applied Sciences (Belgium). In 2018, she kicked off her career as a junior panel manager at LiCalab Living and Care Lab. Sascha manages the end user panel, alongside Leen Broeckx, and maintains the segmented database that consists of ca 1,500 elderly persons, and more than 600 caregivers and care organizations. She supports projects with recruitment of end-users and facilitates testing and reporting to companies. She holds a master’s degree in social economic sciences from the University of Antwerp and has completed Academic Teacher Training. U4 - LiCalab Living and Care Lab Vicky Van Der Auwera is a researcher at Thomas More University of Applied Sciences (Belgium), which she helped to start in 2012, in close collaboration with the City of Turnhout. She is currently responsible for the operational management of LiCalab. In that capacity she leads both EU-projects as well as private assignments. Vicky holds a master’s degree in Engineering Sciences from Brussels University Belgium, where she graduated as a civil mechanical-electrical engineer. Prior to her current position, she worked for 14 years in a private sector area of mechanical engineering as Research Manager. U5 - Thomas More University of Applied Sciences Tom Van Daele is head of the Expertise Unit Psychology, Technology & Society at Thomas More University of Applied Sciences (Belgium), and convenor of the Project Group on eHealth of the European Federation of Psychologists’ Associations. As a clinical psychologist (PhD), he focuses primarily on translating insights and tools from theory to practice-oriented applications and services. His primary field of research is e-mental health, the use of technology in mental healthcare. This practice-oriented focus is also supplemented with more basic research, through his positions at both KU Leuven and Queen’s University Belfast. ER - TY - JOUR T1 - How Institutions Promote Digital Marketing in Small and Medium International Companies: a Comparison Between Costa Rica and France JF - Technology Innovation Management Review Y1 - 2020 A1 - Karen V. H. Carpio A1 - Susan Arce A1 - Manon Enjolras A1 - Mauricio Camargo KW - coaching KW - digital marketing KW - internationalization KW - SMEs KW - support institutions KW - training AB - The objective of this paper is to analyze institutional promotions to small and medium international enterprises on the subject of digital marketing. The authors conduct qualitative research with a descriptive scope, including 12 institutions in Costa Rica and France. The study is dedicated to working with SMEs involved in an internationalization process and offering them some type of training. for the collection of information, an in-depth interview with each participant was applied. It concludes that SMEs promote digital marketing through institutions, and that the way in which they carry it out varies between the two countries, Costa Rica being a more general and structured service, and France a more customized one. PB - Talent First Network CY - Ottawa VL - 10 UR - timreview.ca/article/1347 IS - 4 U1 - Instituto Tecnológico de Costa Rica de Cartago Karen Herrera Carpio holds a Bachelor in Business Administration, Instituto Tecnológico de Costa Rica de Cartago. U2 - Center of Investigation in Economy Administration and Technology Management Susan Arce. is a Professor and Investigator in the Center of Investigation in Economy Administration and Technology Management (CIADEG), currently working in the section of exporting SMEs. She holds a Bachelor of Business Administration with an emphasis in Financial Administration. Latest research related to business strategy, innovation, marketing, and strategic orientation. U3 - University of Lorraine Manon Enjolras is a Researcher at the University of Lorraine, PhD in Industrial System Engineering, working on “SMEs’ innovation and internationalization capabilities” and engineering degree from the ENSGSI (Ecole Nationale Supérieure en Génie des Systèmes et Innovation). Her main research interests are related to multicriteria decision-making and multivariate data analysis methodologies applied to the development of SMEs more specifically, the evaluation metrics of protection, innovation, and internationalization capabilities. U4 - University of Lorraine Mauricio Camargo is a Professor at the Ecole Nationale en Génie des Systèmes Industriels (Université de Lorraine). B.S. in Chemical Engineering from the Universidad Nacional de Colombia. PhD on Automatics of Industrial and Human Systems at the Université de Valenciennes et de Hainaut Cambresis in France. Prof. Camargo’s main research interests are New Product Development, Design-to-cost, and Design and Interdisciplinarity. His recent research concerns applications of Multi-objective Evolutionary Techniques to evaluate product performance and innovativeness. ER - TY - JOUR T1 - How to Digitally Enhance Bioeconomy Collaboration: Multidisciplinary Research Team Ideation for Technology Innovation JF - Technology Innovation Management Review Y1 - 2020 A1 - Essi Ryymin A1 - Laura Lamberg A1 - Annukka Pakarinen KW - digitally enhanced teamwork KW - ideation KW - Multidisciplinarity KW - sustainability KW - technological innovation AB - In this paper we examine the potential of digital platforms for managing multidisciplinary collaboration and particularly the ideation processes of multidisciplinary research and development in the case of technology-supported vertical farming. The article draws on research data from semi-structured interviews and a collaborative workshop that was conducted with researchers representing biological, digital, and technological domains. The results of this research indicate that digital platforms may offer impactful, process-accelerating support during the kick-off phase of multidisciplinary technological innovations. A digital platform can support ideation and the prioritisation of ideas and can be especially fruitful when paired with face to face discussion and non-digital interaction. PB - Talent First Network CY - Ottawa VL - 10 UR - timreview.ca/article/1401 IS - 11 U1 - Hame University of Applied Sciences Dr. Essi Ryymin holds a PhD in Educational Sciences from the University of Tampere (TUNI, 2008). She had held several educational specialist, project manager and R&D manager positions in the public and private sector in competence development and the digitalization of education. She currently acts as Principal Research Scientist in Häme University of Applied Sciences and leads the Future Work Research & Development Team with a focus and interest on exploring transforming work, future skills of professionals, and continuous learning. Her works have been published in international journals such as E-learning and Education, Computer & Education and International Journal for Cross-Disciplinary subjects in Education. U2 - HAMK Edu Research Unit - Hame University of Applied Sciences Laura Lamberg holds a master’s degree in Political Science from the University of Helsinki (2018). Lamberg works as a project researcher at the HAMK Edu research unit at Häme University of Applied Sciences. Her current research interests cover a scope of the social studies of science and technology, interdisciplinary collaboration, sustainability transitions, and social complexity. Lamberg began PhD studies at the University of Helsinki in 2020. Her academic accomplishments have been recognized by the Academy of Finland (1st place in Viksu Science competition in 2012), and the University of Helsinki (best master’s thesis award for Political Science in 2018). U3 - HAMK Bio Research Unit - Hame University of Applied Sciences Dr. Annukka Pakarinen holds a PhD in Environmental Solutions in Agriculture and a master’s degree in Chemical Engineering. She has expertise in utilizing and treating (physical, chemical, enzymatic, etc.) plant and waste based raw materials in biofuel production. Currently she works as the Director of HAMK Bio research unit, closely following the field of Bioeconomy from primary production to value added refining and smart solutions. She has also been the founder of a start-up company in the field of circular economy. ER - TY - JOUR T1 - Human-Centered Design for Collaborative Innovation in Knowledge-based Economies JF - Technology Innovation Management Review Y1 - 2020 A1 - Tiago Filipe Pereira da Silva A1 - João Paulo Coelho Marques KW - co-creation KW - design thinking KW - Human-Centered Design KW - innovation KW - ME310 KW - new product development KW - Project-based Learning KW - University-Industry Collaboration AB - This research explores a university-industry collaboration based on the case study of an innovation project based on Stanford University's ME310 Design Innovation program. The Porto Design Factory and IKEA Industry joined forces to tackle a problem using what has come to be called a human-centered design approach. The case study provides an understanding of outcomes that reveal the potential of using a human-centered design approach to solve technical problems while enhancing customer experience. It also identifies the benefits that each institution gained by collaborating. The outcomes show that companies benefit from building interfaces with external partners, and that universities are relevant players in the innovation ecosystem, satisfying their third mission of being entrepreneurial institutions. PB - Talent First Network CY - Ottawa VL - 10 UR - timreview.ca/article/1385 IS - 9 U1 - Sonae MC IT Labs Tiago Silva has a master’s degree in Business Management from the Polytechnic Institute of Coimbra and an international post-graduate certificate in Product and Service Innovation (ME310) from the Polytechnic Institute of Porto in collaboration with Stanford University and SUGAR Network. Currently working at Sonae MC, a Portuguese retail company, he is part of an innovation and experimentation team - IT Labs. His interests are in Innovation Management, Human-Centered Design and Entrepreneurship. U2 - Polytechnic Institute of Coimbra João Paulo Coelho Marques obtained the Ph.D. in Industrial Management at University of Aveiro-Portugal (2005). His master’s degree is in Management, at Lisbon School of Economics and Management - Lisbon University (1997). He has been a Professor at Polytechnic Institute of Coimbra - Portugal, since 1990, where he coordinated the M.Sc. Course in Business Management between 2009 and 2015, and the undergraduate course of Commerce and International Economics Relations between 2017 and 2020. He has been a researcher at a Research Unit on Governance, Competitiveness, and Public Policies at the University of Aveiro since 2007. Having published more than 20 scientific papers and 2 books, his main interests are in Innovation Management, Entrepreneurship, triple helix innovation and Business Incubators. ER - TY - JOUR T1 - How to Create Value(s) in the Sharing Economy: Business Models, Scalability, and Sustainability JF - Technology Innovation Management Review Y1 - 2019 A1 - Aurélien Acquier A1 - Valentina Carbone A1 - David Massé KW - business model KW - scalability KW - sharing economy KW - sustainability KW - value creation KW - value distribution AB - By organizing peer-to-peer exchanges and promoting access over ownership, the sharing economy is transforming a great variety of sectors. Enjoying fast growth, the sharing economy is an umbrella term encompassing heterogeneous initiatives that create different types of economic, environmental, or social value. This heterogeneity triggers tensions and intense disputes about the perimeter of the field. Do Airbnb and Uber belong to the sharing economy? How do we consider practices such as gifting, renting, and swapping that existed before the sharing economy boom? To sort out this complexity, we have adopted a pragmatic and grounded approach examining 27 initiatives that claim to be part of, or are perceived as emblematic of the sharing economy. We develop a typology of sharing economy business models revealing four configurations: shared infrastructure providers, commoners, mission-driven platforms, and matchmakers. Each configuration exhibits specific value-creation logics, scalability issues, sustainability impacts, and potential controversies. Our results provide guidance for sharing entrepreneurs, for established businesses that want to embrace the principles of the sharing economy, and for public actors wishing to regulate or support the field. PB - Talent First Network CY - Ottawa VL - 9 UR - https://timreview.ca/article/1215 IS - 2 U1 - ESCP Europe, Paris Campus Aurélien Acquier is a Professor in the Management Department at ESCP Europe, Paris Campus. He teaches corporate strategy and organizational dynamics. He is the Scientific Co-Director of the ESCP Europe - Deloitte Chair on Circular Economy. In collaboration with various national and multinational companies, his research focuses on the relationships between sustainable development, corporate strategy, and institutional change. U2 - ESCP Europe, Paris Campus Valentina Carbone is a Professor in the Information and Operations Management Department at ESCP Europe, Paris Campus. She teaches supply-chain management and sustainable business models. She is the Scientific Co-Director of the ESCP Europe - Deloitte Chair on Circular Economy. Her research deals with sustainable supply-chain management, sharing and circular economy business models, and corporate social responsibility (CSR). U3 - ESCP Europe, Paris Campus David Massé is an Associate Professor and Head of the Economics and Management Group at Télécom ParisTech, and he is a Researcher at Institut interdisciplinaire de l’innovation (CNRS-UMR 9217). His main research interests are creative industries, the sharing economy, and digital innovation management. ER - TY - JOUR T1 - How to Develop a Digital Ecosystem: a Practical Framework JF - Technology Innovation Management Review Y1 - 2019 A1 - Omar Valdez-de-Leon KW - Digitization, AB - Throughout the modern industrial era, industries have generally been organised as linear value chains. This gave birth to the vertically integrated organisation, which was organised in such a way in order to control the entire value chain and achieve economies of scale, which in turn would create a significant competitive advantage. As digital technologies continue gaining adoption, they start enabling new ways of organising how value is created. This transition means moving from value chains to digital ecosystems. This is giving way to new industry giants, which rely on the strength of their digital ecosystems to attain market dominance. However, there is still limited knowledge of digital ecosystems: how they are created, how they work and, importantly, how organisations beyond digital giants can approach digital ecosystems. Based on literature review and expert surveys and interviews, this piece puts forward a practical framework for both established organisations and entrepreneurs to better understand, plan and navigate the new paradigm of digital ecosystems. PB - Talent First Network CY - Ottawa VL - 9 UR - https://timreview.ca/article/1260 IS - 8 U1 -

Ericsson

Omar Valdez-de-Leon is a digital transformation practitioner and advisor, based in Copenhagen, Denmark. Over the years Omar has worked across IT, telecom, consulting and industry in companies such as Ericsson, CGI, Honeywell and Vodafone, with a focus on new business initiatives grounded in emerging technologies. His experience in digitalisation ranges from advising utility companies on smart grid strategies to devising IoT plans for large telecom operators and smaller start-ups. He has also built, launched and managed IoT solution portfolios in utilities, transportation and FMCG. Additionally, he is member of Council, a think-tank for the internet-of-things and provides independent advisory services and lectures on digital transformation. He has written widely about digitalisation independently and for corporations, including digital ecosystems, organising for digital and more. He also developed the Digital Maturity Model as a framework to help develop digitalisation roadmaps in the telecom sector. Omar holds an MSc in Technology & Innovation Management from the University of Sussex in the UK, and an MBA from Manchester Business School.

ER - TY - JOUR T1 - How to Develop an Impactful Action Research Program: Insights and Lessons from a Case Study JF - Technology Innovation Management Review Y1 - 2019 A1 - Victoria Lakiza A1 - Isabelle Deschamps KW - action research KW - guiding principles KW - Innovation management KW - research practice gap KW - success factors AB - Action research holds great potential for helping bridge the gap between research and practice. By working closely together, researchers and practitioners can develop tangible customized solutions based on research findings. It becomes possible to go beyond generic best practices that might need adaptation for successful implementation and use, or that may not apply at all in some contexts. In this article, the mechanisms through which action research can create the desired change and impact in both industry and academia are illustrated by describing the relevance and contribution of the main steps of a longitudinal action research program in a Canadian manufacturing company. The authors share four guiding principles and six success factors that were revealed intuitively in the course of this multi-year research program. Their hope is to contribute to a better understanding of how it is possible to develop an adaptive action research methodology to increase the potential for research relevance and organizational change. PB - Talent First Network CY - Ottawa VL - 9 UR - https://timreview.ca/article/1239 IS - 5 U1 - Polytechnique Montreal Victoria Lakiza is a senior consultant, facilitator, and coach committed to unlocking the potential of people and organizations. She is passionate about change management, organizational transformation, and building bridges between different fields and perspectives. Victoria has a Master’s degree in Industrial Engineering from Polytechnique Montreal in Canada. Her action research Master’s project allowed her to deepen her knowledge and understanding of organizational change dynamics and of the role of performance measurement in promoting culture change while trying to bridge the gap between research and practice. Victoria’s professional experience includes supporting a culture shift towards intrapreneurship, developing a complete performance measurement system, and managing an organizational restructuring and re-branding in an innovative engineering consulting company. Concurrently, she was co-leading a volunteer initiative aiming to accelerate sustainable innovations in organizations through the development of intrapreneurial leaders. U2 - Polytechnique Montreal Isabelle Deschamps is a professional engineer, business manager, coach, and entrepreneur active in the areas of technology incubation, venture capital, intellectual property strategy, and hi-tech financing. In her 35-year career, she has been guiding innovation strategy and accompanying in both technological and organizational changes dozens of startups, SMEs, and R&D groups in information technologies, new materials, 3D print, cleantech, and medical devices. Isabelle is a recognized professor and researcher at HEC Montreal, ÉTS, and Polytechnique Montreal in Canada. She is a speaker and expert in technology entrepreneurship, innovation and product management, science and technology policy and ecosystems, and SME financing. Isabelle advises Canadian industrial clusters, R&D consortia, governmental agencies, and ecosystem members, such as the National Research Council Canada, Prima Quebec, Aero Montreal, and TechnoMontreal. She specializes in longitudinal and action research field studies, and she has published on the topics of technology implementation, innovation strategy and management, crisis management, open and collaborative innovation, industry research projects, and startup incubation. Isabelle is a metallurgist (Polytechnique Montreal) and holds an MBA (HEC Montreal) and a DBA (Harvard Business School) in Technology Management and Organizational Psychology. ER - TY - JOUR T1 - Human Capital, Its Constituents, and Entrepreneurial Innovation: A Multi-Level Modelling of Global Entrepreneurship Monitor Data JF - Technology Innovation Management Review Y1 - 2019 A1 - Vijay Vyas A1 - Renuka Vyas KW - age, AB - In this study, we use multi-level modelling to analyze data of over 200,000 businesses in 96 countries to explain the failure of previous research to extend human capital theory to innovation. We trace this failure to, previously overlooked, conflicting influences of education and experience, the two key constituents of human capital that are often used in research as innovation antecedents and present a conceptual and empirical case against the use of work experience as a constituent of human capital. Our hierarchical exploration of innovation antecedents shows that, at the individual level, being young and recently educated are significant predictors of innovation whereas, at the societal level, national wealth dampens the negative effect of age on innovation and accentuates the positive effect of education on it. PB - Talent First Network CY - Ottawa VL - 9 UR - https://timreview.ca/article/1257 IS - 8 U1 - University of Portsmouth Vijay Vyas is Senior Lecturer in Entrepreneurship & Enterprise at the Faculty of Business & Law in University of Portsmouth in the United Kingdom. He holds a PhD from Edinburgh Napier University. He has been a Professor of Business Economics at the MS University in India and a visiting Professor in Entrepreneurship at Lancaster University in UK. He is the course director of MSc Innovation Management & Entrepreneurship at University of Portsmouth. U2 - Cardiff University Renuka Vyas is PhD Research Scholar at Cardiff University in the United Kingdom. She holds a master’s degree in Social Research with a distinction from Birkbeck College, University of London, and a master’s in Economics from MS University of Baroda in India. She has been a Senior Lecturer in Economics at a Gujarat University college and a visiting Faculty in Entrepreneurship & Small Business Management at a Bhavnagar University Institute, both in India. ER - TY - JOUR T1 - How Doctoral Students and Graduates Can Facilitate Boundary Spanning between Academia and Industry JF - Technology Innovation Management Review Y1 - 2018 A1 - Leena Kunttu A1 - Essi Huttu A1 - Yrjö Neuvo KW - academic engagement KW - doctoral education KW - industrial engagement KW - knowledge transfer KW - university–industry collaboration AB - The mobility of scientific competences from universities to industrial firms enables firms to absorb and utilize the knowledge developed in academia. However, too few young doctors are currently employed in industry, despite the fact that they could transfer and integrate valuable academic knowledge for industrial purposes and facilitate its utilization towards commercial ends. In this article, we investigate the role of doctoral students and graduates as academic boundary spanners by presenting three joint programs between universities and industrial players that facilitate and promote the industrial involvement of doctoral students and graduates. The cases highlight the meaning of university–industry collaboration in doctoral education and present practical examples of how industrial firms may facilitate the transfer of academic knowledge to industry through jointly organized doctoral education and postdoctoral mobility programs. PB - Talent First Network CY - Ottawa VL - 8 UR - http://timreview.ca/article/1164 IS - 6 U1 - University of Vaasa Leena Kunttu received her PhD degree in Information Technology (Signal Processing) from the Tampere University of Technology, Finland, in 2006. Between 2007 and 2012, she served as Senior Manager in an area of innovation at the Nokia Corporation. During her career at Nokia, she led a number of collaborative projects between the company and external research institutes, such as universities. She also led and participated in joint educational activities between Nokia and universities. Since 2015, Dr. Kunttu has served as a researcher in an area of innovation at the University of Vaasa, while also carrying out PhD studies in industrial innovation. Her current research interests include university–industry collaboration, educational involvement, and the commercialization of university technologies. U2 - DIMECC Ltd Essi Huttu is Vice President, Co-Creation at DIMECC Ltd, a Finnish innovation company boosting digital transformation in Finnish industry by joining the forces of companies and universities. In the management team, she leads foresight activities and collaborative R&D program preparations between companies and universities. Huttu is also responsible for DIMECC co-creation activities designing and managing co-creation services, such as the PoDoCo (PostDocs in Companies) program, to bring postdocs and companies together. Previously, she worked in various development projects in the manufacturing industry. She has also worked as a Researcher in the Department of Industrial Management at Tampere University of Technology, Finland, conducting research in the field of service innovations, product-service solutions, servitization, and organizational transformation towards service business. Huttu holds a Master’s Degree in Technology (Industrial Management and Engineering) from Tampere University of Technology. U3 - Aalto University Yrjö Neuvo is Professor and Research Director at Aalto University, Finland, and Vice Chairman of the Board of Vaisala Corporation. He was Chief Technology Officer and a member of the Group Executive Board of Nokia from 1993–2005, during which time his responsibilities included managing mobile phones R&D. Before joining Nokia, his 19-year academic career included positions as Professor at Tampere University of Technology, as National Research Professor at the Academy of Finland, and as a visiting professor at University of California, in Santa Barbara, USA. He was Chairman of ARTEMIS JTI Governing Board from 2007–2008, Bureau Member of European Science and Technology Assembly (ESTA) 1994–1997, and General Chairman of the 1988 IEEE International Symposium on Circuits and Systems and of the IEEE International Conference on Communications (ICC 2001). He was Member of Governing Board and its Executive Committee of European Institute of Innovation and Technology from 2008-2012. He is Life Fellow of IEEE, Member of Academia Europeae, the Swedish Academy of Technical Sciences, and two Finnish Academies. In addition to his PhD degree, which he received from Cornell University in 1974, he holds four honorary doctorates. Asteroid 1938 DN carries his name: Neuvo. ER - TY - JOUR T1 - How to Build Competencies for a Data-Driven Business: Keys for Success and Seeds for Failure JF - Technology Innovation Management Review Y1 - 2018 A1 - Jyrki Koskinen KW - best practices KW - case projects KW - data analysis KW - data-intensive services KW - design thinking KW - experiences KW - innovation platform KW - service design KW - service thinking KW - team building AB - Data analysis to create deep understanding and insights holds vast potential for innovation, but there is a severe shortage of data scientists. How then can a company create the competencies needed to obtain a competitive edge in the era of data-driven business? This article describes “Data Driven Business”, a program developed to coach company teams in Finland in the use of an innovation platform combining data analysis and service design using real-life case projects. The results suggest that this approach is an efficient way to build data-analysis competencies in a company: after taking the 14-week coaching course, 58% of the participating companies had launched a new product or service in the market within six months from the end of the course. After the program, a network called DOBit was established to share experiences among the members and to leverage data analysis and service thinking in society. This article describes the development and implementation of the course, its results and outcomes, and the keys for success and seeds for failure when attempting to build competencies for a data-driven business. PB - Talent First Network CY - Ottawa VL - 8 UR - https://timreview.ca/article/1190 IS - 10 U1 - Avaamo Konsultointi Jyrki Koskinen is an entrepreneur running a consulting company Avaamo Konsultointi, which he started following his retirement from IBM, where he was in charge of university relations in Nordic countries and external relations and corporate responsibility in Finland. Before IBM, Jyrki worked as a management consultant for PriceWaterhouseCoopers and in managerial positions in companies Kesko Oyj, Anttila Oy, Tieto Oyj, VTT Technical Research Centre of Finland Ltd, and Nokia Oyj. He has a master’s degree in Information Systems from Turku University in Finland. Jyrki’s ambition is to develop a sustainable services society for improved welfare. His special areas of interest are next-generation innovation platforms together with ecosystems, services thinking, and open technology. He has experience in business strategies, especially digital business, organizational change, and transformation as well as IT strategies, IT management, business process development and program management. His key industries include ICT, healthcare, retail, telecommunication, and insurance. Jyrki was the director of DOB program working for COSS. ER - TY - JOUR T1 - How to Deal With and Repair Broken Trust in an R&D Partnership JF - Technology Innovation Management Review Y1 - 2018 A1 - Anna Brattström KW - conflict KW - Open innovation KW - R&D partnerships KW - trust KW - trust repair AB - This article offers an actionable framework for dealing with trust violations in R&D partnerships: it explains how to turn around a conflicted R&D partnership, repair trust, and learn from the experience. As innovation becomes more open, firms increasingly find themselves involved in R&D collaborations with suppliers, customers or even competitors. Trust plays a fundamental role in such partnerships to work. Yet, trust cannot be taken for granted. In fact, trust in R&D partnerships is often violated – and without executive intervention, trust violations can soon turn even the most promising partnership into a value-destroying predicament. Although much has been written about trust formation in R&D partnerships, this article focuses instead on what to do when trust has been broken. The analysis is based on a review of academic research and is illustrated with real-life examples of trust repair processes. PB - Talent First Network CY - Ottawa VL - 8 UR - https://timreview.ca/article/1182 IS - 9 U1 - Lund University Anna Brattström is an Assistant Professor in the School of Economics and Management at Lund University, Sweden, where she researches innovation and collaboration. Her work on trust in R&D partnerships has been published in journals such as Organization Studies and the Journal of Product Innovation Management. In 2015, she was shortlisted for the ISPIM Innovation Management Dissertation Award for her in-depth studies of trust dynamics in R&D partnerships. ER - TY - JOUR T1 - How to Develop Innovation KPIs in an Execution-Oriented Company JF - Technology Innovation Management Review Y1 - 2018 A1 - Victoria Lakiza A1 - Isabelle Deschamps AB - Numerous established companies look for ways to rejuvenate their innovation capabilities, as it is essential for their long-term survival. One way is through the development of key performance indicators (KPIs) to measure innovation success. However, the wrong performance measurement approach can hinder innovation efforts. This case study explores the steps and challenges associated with the development of innovation KPIs in an established execution-oriented manufacturing company. Three prerequisites are proposed for such a project in a similar context: 1) a minimal maturity level of innovation processes, 2) strategic alignment, and 3) commitment to innovation. It is also proposed that, in such an execution-oriented company, it might be more effective to start with KPIs that would encourage behaviours more favourable to innovation. Then, with stronger innovation capabilities, it will be easier to develop appropriate KPIs to measure the success of innovation endeavours. PB - Talent First Network CY - Ottawa VL - 8 UR - http://timreview.ca/article/1168 IS - 7 U1 - Polytechnique Montreal Victoria Lakiza is a consultant, facilitator and coach committed to unlocking the potential of people and organizations. She is passionate about change management and organizational transformation. Victoria’s Master’s degree in Industrial Engineering from Polytechnique Montreal allowed her to deepen her knowledge and understanding of organizational change dynamics and of the role of performance measurement in promoting culture change. Her professional experience includes supporting a culture shift towards intrapreneurship, developing a complete performance measurement system and managing an organizational restructuring and re-branding in an innovative engineering consulting company. Concurrently she was co-leading a volunteer initiative aiming to accelerate sustainable innovations in organizations through the development of intrapreneurial leaders. U2 - Polytechnique Montreal Isabelle Deschamps is a Professional Engineer, Business Manager, Coach and Entrepreneur active in Tech Incubation, Venture Capital, Intellectual Property Strategy and Hi-Tech Financing. In her 35-year career, she has been involved with 100 start-ups, SMEs and R&D groups in Information Technologies, new materials, 3D print, CleanTech and Medical devices. Isabelle is a recognized professor and researcher (HEC Montreal, ÉTS and Polytechnique Montreal). She is a speaker and expert in technology entrepreneurship, innovation & product management, science and technology policy & ecosystems, and SME financing. Isabelle advises Canadian industrial clusters, R&D consortia, governmental agencies and ecosystem members, such as National Research Council Canada, Prima Quebec, Aero Montreal and TechnoMontreal. She specialized in longitudinal and action research field studies and has published on technology implementation, crisis management, open and collaborative innovation, and start-up incubation. Isabelle is a metallurgist (Polytechnique Montreal) and holds an MBA (HEC Montreal) and a DBA (Harvard Business School). ER - TY - JOUR T1 - Heading for a FALL: A Framework for Agile Living Lab Projects JF - Technology Innovation Management Review Y1 - 2017 A1 - Tanguy Coenen A1 - Sarie Robijt KW - agile KW - design science research KW - lean UX KW - living labs KW - methodology KW - SCRUM AB - Living lab methodologies need to enhance reactivity to changing requirements as these appear in a project. Agile methods allow for quick reactivity, but have been critiqued for not sufficiently taking into account the end-user perspective. In this article, we describe how to blend living lab methodologies with agile methods and, to this end, we present a Framework for Agile Living Lab projects (FALL). To make the framework actionable, we propose a number of actor roles. With concrete examples from living lab practice and a discussion of the theoretical basis, this article is relevant to both academics and practitioners. PB - Talent First Network CY - Ottawa VL - 7 UR - http://timreview.ca/article/1048 IS - 1 U1 - imec Tanguy Coenen is head of the software application prototyping team at imec and has a PhD in Business Administration from the Solvay Management School of the Vrije Universiteit Brussel in Belgium. During his career, he has been involved in many living lab projects, both at the national and the European levels. Tanguy fosters a variety of research interests but is focused on a “City of Things” project, which is applying living lab concepts to achieve the vision of a city as a living lab innovation platform. U2 - Sarie Robijt currently works as a Service Design professional in retail business. As a service designer, she takes up several roles from user experience analyst to workshop facilitator and innovation coach. During her time at VRT Proeftuin, she worked on setting up and maintaining a living lab in the media innovation industry. ER - TY - JOUR T1 - Hitching Healthcare to the Chain: An Introduction to Blockchain Technology in the Healthcare Sector JF - Technology Innovation Management Review Y1 - 2017 A1 - Mark A. Engelhardt KW - blockchain KW - distributed ledger KW - health KW - patient-centred care KW - trust AB - Health services must balance patient care with information privacy, access, and completeness. The massive scale of the healthcare industry also amplifies the importance of cost control. The promise of blockchain technology in health services, combined with application layers built atop it, is to be a mechanism that provides utmost privacy while ensuring that appropriate users can easily add to and access a permanent record of information. Blockchains, also called distributed ledgers, enable a combination of cost reduction and increased accessibility to information by connecting stakeholders directly without requirements for third-party brokers, potentially giving better results at lower costs. New ventures are looking to apply blockchain technology to solve real-world problems, including efforts to track public health, centralize research data, monitor and fulfill prescriptions, lower administrative overheads, and organize patient data from an increasing number of inputs. Here, concrete examples of the application of blockchain technology in the health sector are described, touching on near-term promise and challenges. PB - Talent First Network CY - Ottawa VL - 7 UR - http://timreview.ca/article/1111 IS - 10 U1 - Ovodenovo Intellectual Property Consulting Mark Engelhardt holds a PhD from Stanford University in the United States and is a partner at Ovodenovo Intellectual Property Consulting, a full-service patent agency in Ottawa, Canada, where he combines multidisciplinary experience in biological and computational science with experience in intellectual property to help small- and medium-sized companies succeed and to help investors understand technology. He has a passion for non-profit work, and is currently supporting the Ottawa Youth Orchestra Academy as president of their board of directors. Connect through LinkedIn to chat about blockchain technology, intellectual property, non-profit work, and the interesting places they might intersect in the future. ER - TY - JOUR T1 - How Researchers Use Social Media to Promote their Research and Network with Industry JF - Technology Innovation Management Review Y1 - 2017 A1 - Päivi Jaring A1 - Asta Bäck KW - brand building KW - industry KW - marketing KW - networking KW - promotion KW - research KW - researcher KW - social media AB - Social media is now an essential information and interaction channel. Companies advertise and sell their products and services through social media, but this channel has not been so commonly applied to the task of selling knowledge and research work. This article studies the use of social media by researchers to promote their research and network with product developers in industry, and it presents a model of the use of social media by researchers. The data for this research was obtained by interviewing individual researchers of a research organization and surveying product developers from industry. The findings show that social media is seen as a good source of new information and contacts, and it is suitable for promoting awareness of research services and results. The results show that the speed and intensity of social media present challenges for researchers, but by being active in posting content and participating in discussions, researchers can derive benefits and enhance their personal reputations. PB - Talent First Network CY - Ottawa VL - 7 UR - http://timreview.ca/article/1098 IS - 8 U1 - VTT Technical Research Centre of Finland Päivi Jaring is a Senior Scientist at VTT Technical Research Centre of Finland Ltd in the area of Business Ecosystem Development. She has Master’s degree in Business Administration from the University of Vaasa (1995) and Master’s degree and PhD in Information Processing Science from the University of Oulu (2001, 2004). Her research interest and topic of many scientific articles are use of ICT (especially mobile technologies and social media) for improving society and creating business. Her research has been published in the International Journal of Mobile Communications, the Journal of Innovation Management, and the International Journal of E-Business Research, among others. U2 - VTT Technical Research Centre of Finland Asta Bäck is a Principal Scientist at VTT Technical Research Centre of Finland Ltd in the research area of Big Data Industrial Applications. She received her MSc (Tech.) degree from Helsinki University of Technology in Finland. Her research interests include utilization of social media to support various business processes such as innovation and marketing, and tools and methods for analyzing social media data. Her research has been published in the Journal of Innovation Management, the Journal of Journal of Print and Media Technology Research, the Journal of Future Studies, Strategic Thinking and Policy, and the International Journal of Social and Humanistic Computing, among others. ER - TY - JOUR T1 - Hybrid Entrepreneurship: How and Why Entrepreneurs Combine Employment with Self-Employment JF - Technology Innovation Management Review Y1 - 2017 A1 - Marina Z. Solesvik KW - definitions KW - hybrid entrepreneurs KW - hybrid entrepreneurship KW - risk taking KW - self-employment AB - Changes in the labour market and growth in the diversity of non-standard working arrangements have heightened the interest of policy makers and entrepreneurship researchers in “hybrid entrepreneurship”, which is a combination of employment and entrepreneurship. This form of entrepreneurship is particularly popular among highly educated professionals in the high-technology and R&D sectors. With the goal of improving our understanding and defining a research agenda for this phenomenon, I examined the relevant literature to clarify definitions and I undertook a research study to examine first-hand, through a longitudinal case study, the experiences of two hybrid entrepreneurs, one who intended to become a full-time entrepreneur and one who wish to be hybrid entrepreneur. The key result of the study emphasizes that hybrid entrepreneurs should not be considered as a homogeneous group: some hybrid entrepreneurs may always stay at their waged jobs and others may tend to become full-time entrepreneurs. The results have implications for policy makers wishing to encourage hybrid entrepreneurship and for researchers wishing to undertake further research into this phenomenon. PB - Talent First Network CY - Ottawa VL - 7 UR - http://timreview.ca/article/1063 IS - 3 U1 - Nord University Business School Marina Z. Solesvik is Professor and Chair of Maritime Innovation in the Nord University Business School, Norway. She also holds part-time positions in Norway as Professor at the University of Tromsø and Bergen University College. She is a board member at several Norwegian firms and organizations, including the National Riksteatret in Oslo. Marina holds a PhD in Management from the Nord University Business School and a PhD in Entrepreneurship from the Institute of Agrarian Economy in Kiev, Ukraine. Her research interests include regional innovation, open innovation, maritime business, entrepreneurial intentions, female entrepreneurship, strategic alliances, and Arctic research. ER - TY - JOUR T1 - HarassMap: Using Crowdsourced Data to Map Sexual Harassment in Egypt JF - Technology Innovation Management Review Y1 - 2014 A1 - Chelsea Young KW - crowdsourcing KW - data collection KW - HarassMap KW - international development KW - social policy KW - user contribution systems AB - Through a case study of HarassMap, an advocacy, prevention, and response tool that uses crowdsourced data to map incidents of sexual harassment in Egypt, this article examines the application of crowdsourcing technology to drive innovation in the field of social policy. This article applies a framework that explores the potential, limitations, and future applications of crowdsourcing technology in this sector to reveal how crowdsourcing technology can be applied to overcome cultural and environmental constraints that have traditionally impeded the collection of data. Many of the lessons emerging from this case study hold relevance beyond the field of social policy. Applied to specific problems, this technology can be used to improve the efficiency and effectiveness of mitigation strategies, while facilitating rapid and informed decision making based on "good enough" data. However, this case also illustrates a number of challenges arising from the integrity of crowdsourced data and the potential for ethical conflict when using this data to inform policy formulation. PB - Talent First Network CY - Ottawa VL - 4 UR - http://timreview.ca/article/770 IS - 3 U1 - International Development Research Centre Chelsea Young is a research award recipient at the International Development Research Centre (IDRC) in Ottawa, Canada. She is currently working with the Risk Management and Internal Audit department, and her research is focused on the role of internal audit in strengthening accountability and effectiveness in public financial management in developing countries. Previously, she supported the consulting function of Frame, a research oriented NGO based in Beirut that offers multidisciplinary services to advance initiatives on good governance, citizen participation, conflict and peace, and strategic development. She holds an MBA in International Development Management from Carleton University’s Sprott School of Business in Ottawa, Canada, and a BA in Political Science and History from the University of Ottawa. ER - TY - JOUR T1 - The Habitation Lab: Using a Design Approach to Foster Innovation for Sustainable Living JF - Technology Innovation Management Review Y1 - 2013 A1 - Paula Femenías A1 - Pernilla Hagbert KW - experimentation KW - Habitation Lab KW - housing development KW - innovation KW - living labs KW - residing KW - sustainable AB - This article describes a first step towards a strategy for using living labs as a means to foster innovation and develop new concepts of sustainable living from an architectural point of view. The overall aim is to enable truly sustainable living through radically reduced energy and resource use thus addressing both environmental and social aspects of sustainability. Earlier research has shown that contemporary housing developments, including those with a sustainable profile, do not profoundly question modern lifestyles and consumption, which is a necessity to overcome limitations of a technological focus on environmental efficiency in construction. Thus, we see an opportunity for the discipline of architecture to engage in current investments in living lab facilities in order to push innovation in the field of sustainable housing. We introduce the concept of a "Habitation Lab", which will provide an arena for radical and high-risk design experimentation between users, building-sector actors, and academia, and we describe a case study of a planned Habitation Lab within a living lab facility where traditional solutions for daily living and habitation are questioned and new architectural innovations are explored and evaluated. The idea of using experimental activities in the field of housing is not new, and we argue that new investments should build on earlier experiences to avoid perpetuating misconceptions and repeating past failures. Furthermore, to ensure the dissemination and uptake of results, the design of the Habitation Lab should consider the innovation and learning trajectories of the building sector. We propose a transdisciplinary setting to provide a neutral arena for value creation and to increase the distribution of experiences. PB - Talent First Network CY - Ottawa VL - 3 UR - http://timreview.ca/article/741 IS - 11 U1 - Chalmers University of Technology Paula Femenías is an architect and Assistant Professor at the Department of Architecture at Chalmers University of Technology in Gothenburg, Sweden. Paula works in several ongoing interdisciplinary and transdisciplinary research projects focusing on innovation, development, and learning for more sustainable building. Her work includes developing the perspective of clients and owners and researching the specific challenges for redevelopment of the existing built environment from a multi-value and multi-interest perspective. U2 - Chalmers University of Technology Pernilla Hagbert is an architect and doctoral student within the Homes for Tomorrow research environment at Chalmers University of Technology in Gothenburg, Sweden. With previous experience in planning and design, including design/build processes for constructing affordable housing, Pernilla's work addresses all scales of the development of more sustainable living environments. Her PhD research specifically examines the concept of home in light of and with regards to a global resource perspective, with the purpose of providing a framework for re-conceptualization of the sustainable home. ER - TY - JOUR T1 - A Heritage Economy: Business Model Innovation for Economic Wealth, Social Well-Being, and Environmental Health JF - Technology Innovation Management Review Y1 - 2013 A1 - Frédérick Brousseau-Gauthier A1 - Yvon Brousseau KW - benefit corporation KW - business model innovation KW - heritage economy KW - impact investment KW - natural capitalism AB - Faced with the inherent unsustainability of infinite growth in a world of finite resources, the neoclassical economy is running towards a cliff. In order to avoid a hard landing, enterprises need to broaden their definitions of value and wealth to include parameters that are not currently in the economic lexicon, but are still of paramount importance in our lives. Taken from that angle, heritage can be seen as a perfect replacement for capital, because its multidimensional and complex nature opens up numerous possibilities for the creation of shared economic, social, and environmental value; the designing of value chains; and the direction of technological innovation. This article explores the various ramifications of a paradigm shift from managing capital to managing heritage, and it underlines the need to create a series of pioneering business models for enterprises to adapt and profit from a new, heritage economy. PB - Talent First Network CY - Ottawa VL - 3 UR - http://timreview.ca/article/726 IS - 9 U1 - Université du Québec à Montréal Frédérick Brousseau-Gauthier is a creative writing student at Université du Québec à Montréal (UQÀM), with a strong interest in the relationships between politics, the economy, and the environment. Between 2006 and 2008, he took part as speaker in several seminars in France and Canada on the topic of information technologies and their role in education. He also worked as columnist and investigative reporter in various student media outlets, covering matters from citizens’ engagement in their democracy to the management of collective property. He is currently writing a novel. U2 - Centre of Excellence in Energy Efficiency Yvon Brousseau is CEO of the Centre of Excellence in Energy Efficiency (C3E), which has a mandate to develop “commercialization exit strategies” for R&D projects from the private and public sectors across Canada. He holds a Master’s degree in Business Administration and a Bachelor of Science degree in Microbiology from Sherbrooke University, Canada. He has more than 20 years of experience including his current role of CEO of C3E, during 8 years as CEO for an applied mathematical start-up company, and during 12 years as a marketing/finance consultant. He managed and operated business corporate strategies and R&D projects for different business sectors (e.g., biotech, chemistry, optics, and mathematics) with well-educated and seasoned employees from scientific, technical, and financial backgrounds. ER - TY - JOUR T1 - How Can Entrepreneurs Motivate Crowdsourcing Participants? JF - Technology Innovation Management Review Y1 - 2013 A1 - Derek Smith A1 - Mohammad Mehdi Gharaei Manesh A1 - Asrar Alshaikh KW - crowdsourcing KW - entrepreneur KW - startup KW - technology entrepreneurship AB - Crowdsourcing is a way to access a global crowd of talented people and to channel their talent and creative effort towards some useful endeavour. Technology entrepreneurs who may have limited resources, especially during the start-up phase of the business, will be attracted to crowdsourcing as a means to access funding, knowledge, subject matter experts, and resources on a global scale. In this article, we review the published research on crowdsourcing as it relates to motivation, and distil the insights from that research that will be useful to technology entrepreneurs. First, we organize the published research into three streams according to crowd type: i) task-based public crowd, ii) information-exchange public crowd, and iii) employee-based crowd. Next, we identify the motivational drivers common to all streams as well as the motivational drivers that are unique to each stream. Finally, we offer five recommendations for technology entrepreneurs seeking to apply crowdsourcing. PB - Talent First Network CY - Ottawa VL - 3 UR - http://timreview.ca/article/657 IS - 2 U1 - Carleton University Derek Smith is the founder and principal of Magneto Innovention Management, an intellectual property consulting firm that assists entrepreneurs and small businesses to navigate and grow their international patent portfolios. He has over 20 years of experience working as an intellectual property management consultant and patent agent for IBM Canada, Bell Canada and, most recently, Husky Injection Molding Systems where he was Director, Global Intellectual Property. Prior to entering the field of intellectual property, he was an advisory engineer at IBM Canada where he was involved in a variety of leading-edge software development projects. Derek is currently a graduate student in the Technology Innovation Management (TIM) program at Carleton University in Ottawa, Canada. He also holds a BEng degree in Systems and Computer Engineering from Carleton University and is a registered patent agent in both Canada and the United States. U2 - Carleton University Mohammad Mehdi Gharaei Manesh is a graduate student in the Technology Innovation Management (TIM) program at Carleton University in Ottawa, Canada. He holds an MBA degree from Carleton University’s Sprott School of Business and has a degree in Biomedical Engineering from Tehran Polytechnic University. He has 5 years of working experience in a medical equipment company and his main area of interest relates to crowdsourcing and international business. U3 - Carleton University Asrar Abdulqader Alshaikh is a graduate student in the Technology Innovation Management (TIM) program at Carleton University in Ottawa, Canada. She holds a Bachelor of Accounting degree from King Abdulaziz University in Jeddah, Saudi Arabia. Her working experience includes customer service in a sale for distribution and communication company as well as working for the Alahli Bank (NCB) in Jeddah, Saudi Arabia. ER - TY - JOUR T1 - How Do We Keep the Living Laboratory Alive? Learning and Conflicts in Living Lab Collaboration JF - Technology Innovation Management Review Y1 - 2013 A1 - Louna Hakkarainen A1 - Sampsa Hyysalo KW - collaboration KW - conflicts KW - gerontechnology KW - health care KW - learning KW - living labs AB - Living lab environments are often promoted as a way to engage private companies, citizens, researchers, and public organizations in mutually beneficial learning. Based on an in-depth case study of a four-year living lab collaboration in gerontechnology, we agree that successful living lab development hinges on learning between the parties, yet its emergence cannot be presumed or taken for granted. Diverse competences and interests of participating actors often make technology development projects complicated and volatile. The study describes two specific challenges faced in a living lab project: i) power issues between the actors and ii) end-user reluctance to participate in the development of new technology. Despite the hardships, we suggest that the living lab environment worked as a catalyst for learning between users and developers. Nevertheless, realizing the benefits of this learning may be more challenging than is usually expected. Learning for interaction is needed before effective learning in interaction is possible. PB - Talent First Network CY - Ottawa VL - 3 UR - http://timreview.ca/article/749 IS - 12 U1 - Aalto University Louna Hakkarainen, M.Soc.Sci, is a Doctoral candidate in the School of Arts, Design and Architecture at Aalto University in Helsinki, Finland. She is also finishing her licenciate degree in the University of Helsinki's Faculty of Social Sciences. Her research focuses on social shaping of technology, living lab development, and facilitation. U2 - Aalto University Sampsa Hyysalo is an Associate Professor in Co-Design in Aalto University's School of Arts, Design and Architecture, and he is a Senior Researcher at the Aalto University School of Business in Helsinki, Finland. Sampsa’s research and teaching focus on user involvement in innovation and the co-evolution of technologies, practices, and organizations. He received his PhD in Behavioral Sciences from the University of Helsinki and holds a Docentship in information systems, specializing in user-centered design. Sampsa has published 30 peer-reviewed articles, and his most recent books are Health Technology Development and Use: From Practice-Bound Imagination to Evolving Impacts (2010) and Käyttäjä Tuotekehityksessä—Tieto, Tutkimus, Menetelmät (Users in Product Development—Knowledge, Research, Methods, 2009). ER - TY - JOUR T1 - How Service Innovation Boosts Bottom Lines JF - Technology Innovation Management Review Y1 - 2013 A1 - Claude Legrand A1 - Rob LaJoie KW - complex problems KW - innovation KW - innovation gap KW - innovative intelligence KW - service innovation AB - In the national quest for ground-breaking R&D discoveries and inventions, service innovation is frequently ignored at considerable cost to an organization’s bottom line and a nation’s productivity. For the fact is that innovation applied systematically to all activities outside of R&D can make the difference between uninspiring results and substantial growth in every sector. Many countries, in particular in Europe, have recognized the importance of service innovation and are devoting considerable resources to research, the capture of best practices, and the measurement of progress and success. Given the physiognomy of the modern economy, it does not make sense for leaders in the Canadian public sector to devote all available innovation investment dollars to science and technology R&D. This article explores why service innovation is not yet a priority on the innovation agenda in Canada and why we should correct the dangerous misconception that there is just one “innovation gap” that needs to be addressed. It provides practical recommendations that public and private sector leaders can use to take advantage of this under-valued, high-potential innovation opportunity and calls for the creation of a national service innovation resource to support enterprises of all sizes as a means to improve Canadian productivity. PB - Talent First Network CY - Ottawa VL - 3 UR - http://timreview.ca/article/724 IS - 9 U1 - Staples Innovation Claude Legrand is Managing Partner of Staples Innovation, a consulting and learning company based in Toronto, Canada. Prior to this, Claude was Founder and President of Ideaction Inc. For over 25 years, Claude has worked with more than 100 organizations providing strategic counsel, planning, implementation, measurement, and learning programs on innovation. His research interests include the practical application of innovation in organizations and he frequently speaks on all aspects of non-R&D innovation. Claude was the founding Program Director for the Centre of Excellence in Innovation Management at the Schulich Executive Education Centre, part of the Schulich Business School. He is the co-author of Innovative Intelligence – The Art and Practice of Leading Sustainable Innovation in Your Organization. U2 - Staples Innovation Rob LaJoie is Managing Partner and leader of Staples Innovation’s consulting and implementation practices. For more than 20 years, he has used the innovation models developed by Ideaction to solve complex problems in the service sector. He is a former Operating Executive of BMO Bank of Montreal with accountabilities in Retail & Commercial Banking and Wealth Management. Prior to joining Staples Innovation, he was the Head of the North American financial services practice for ZS Associates, a global consulting firm specializing in sales and marketing strategy and operations. Rob holds undergraduate degrees in Science and Management Economics, both from the University of Guelph, Canada, an MBA from the Ivey School of Business at the University of Western Ontario in London, Canada, and Executive Program certificates from the J.L. Kellogg School of Management at Northwestern University in Illinois, United States. ER - TY - JOUR T1 - Hacking Health: Bottom-up Innovation for Healthcare JF - Technology Innovation Management Review Y1 - 2012 A1 - Jeeshan Chowdhury KW - hackathon KW - hacking health KW - healthcare KW - social innovation KW - technology entrepreneurship AB - Healthcare is not sustainable and still functions with outdated technology (e.g., pagers, paper records). Top-down approaches by governments and corporations have failed to deliver digital technologies to modernize healthcare. Disruptive innovation must come from the ground up by bridging the gap between front-line health experts and innovators in the latest web and mobile technology. Hacking Health is a hackathon that is focused on social innovation more than technical innovation. Our approach to improve healthcare is to pair technological innovators with healthcare experts to build realistic, human-centric solutions to front-line healthcare problems. PB - Talent First Network CY - Ottawa VL - 2 UR - http://timreview.ca/article/579 IS - 7 U1 - Hacking Health Jeeshan Chowdhury is completing an MD/DPhil at the Universities of Alberta and Oxford, where he studied as a Rhodes Scholar. Jeeshan’s academic research focuses on emerging healthcare technologies, namely developing novel point-of-care diagnostics and quantitative methods to measure the impact of health information systems. As a Sauvé Scholar, Jeeshan has co-founded HackingHealth.ca to foster health technology innovations. He also launched EnlightHealth.com, a health tech startup that innovates web and mobile solutions for patients, providers, and clinics. ER - TY - JOUR T1 - How Do Large Companies Manage Their Investments Across the Three Horizons? JF - Technology Innovation Management Review Y1 - 2012 A1 - Peter Carbone KW - horizon management KW - investment KW - large companies KW - technology entrepreneurship AB - Technical entrepreneurship continues to be important to a technology company’s health and growth, even after it has successfully delivered its first product. It is essential to help the company deal with competitive forces and to renew its revenue stream. However, as the company grows, its entrepreneurial capability often becomes handicapped both by company culture as well as external pressures. The company must achieve the right mix of investment and level of attention across three time horizons of growth: immediate, imminent, and future. This balancing act requires a commitment to a strategic growth goal, appropriate tools, and leaders that can manage significant degrees of uniqueness in the resources that address each of these time horizons. This article discusses some of the horizon-management challenges faced by top management teams of large companies and overviews some mechanisms and processes that have worked effectively. Large companies must overcome internal teams’ divergent values and culture as well as significant external, short-term pressures being applied by their existing base of customers and markets. Discipline at the entry point to Horizon 3 (exploratory phase) and then a rapid transition to Horizon 1 (current operations) is the priority of any successful growth company. VL - 2 UR - http://timreview.ca/article/548 IS - 4 U1 - Peter Carbone is a successful executive known for his thought leadership, business acumen, and technology leadership. He is often called on to address new business and technology challenges. Peter is a pathfinder with a track record of creating innovative solutions, strategically managing technology and innovation, successfully launching and running new businesses, and leading business development initiatives. Peter has held CTO, R&D, and senior business positions in several high-tech companies, and he has led or been directly involved with several technology company acquisitions. Peter has been engaged as technical advisor to startups, is part of the faculty of an entrepreneur development program that has created >100 new companies, and has been on the boards of US-based Alliance for Telecommunications Industry Solutions (ATIS) and Coral CEA. He is past Vice-Chair of the Executive Committee of the Information Technology Associationof Canada (ITAC) and Chair of an ITAC committee, which is focused on the Global Competitiveness of Canada’s Knowledge Economy. Peter is also on the Advisory Board of the Technology Innovation Management Review. ER - TY - JOUR T1 - How Open Source Has Changed the Software Industry: Perspectives from Open Source Entrepreneurs JF - Technology Innovation Management Review Y1 - 2012 A1 - Juho Lindman A1 - Risto Rajala KW - entrepreneurship KW - narrative methodology KW - Open innovation KW - open source software KW - service-dominant logic AB - The emergence of F/LOSS (free/libre open source software) has triggered several changes in the software industry. F/LOSS has been cited as an archetypal form of open innovation; it consists of the convergence and collaboration of like-minded parties. An increasing number of software firms have taken upon this approach to link outsiders into their service development and product design. Also, software firms have been increasingly grounded their business models on user-centric and service-oriented operations. This article describes a study that investigates these changes from the perspective of F/LOSS entrepreneurs. The findings are summarized into four issues that are critical in managing an F/LOSS business: i) dealing with organizational changes in the innovation process; ii) mastering user involvement; iii) successfully using resources; and iv) designing revenue models. PB - Talent First Network CY - Ottawa VL - 2 UR - http://timreview.ca/article/510 IS - 1 U1 - Hanken School of Economics Juho Lindman is an Assistant Professor in the Hanken School of Economics in Helsinki, Finland. Juho defended his doctoral dissertation focusing on open source software development organization in the Aalto University School of Economics in Helsinki. In the field of information systems science, his current research is focused in the areas of open source software development, open innovation, open data and organizational change. U2 - Aalto University Risto Rajala is Director of Research in a multi-school collaboration platform in service research and education at Aalto University in Helsinki, Finland. His recent research has been centered on user-centric and open forms of managing software-intensive innovations, the transformation of software vendors’ business models, IT services and the socio-technical aspects of service systems. Risto holds a PhD in Information Systems Science from the Aalto University, School of Economics. His work has been published widely in refereed scientific journals, international conference proceedings, academic books, and other scientific volumes. He is also a member of the Review Board of the Technology Innovation Management Review. ER - TY - JOUR T1 - How Firms Relate to Open Source Communities JF - Open Source Business Resource Y1 - 2011 A1 - Michael Ayukawa A1 - Mohammed Al-Sanabani A1 - Adefemi Debo-Omidokun AB - This article explores the relationship between firms and open source communities. Open source communities create, adopt, adapt, or disseminate innovation in a manner very different from a proprietary approach. To put this in context, we first define what is meant by open source community and then examine the roles members may play in these communities. Next, we illustrate that a firm can participate in an open source development community in different ways, depending on its level of sponsorship of that community. We assert that the degree of influence desired by the firm should connect to its business strategy and the firm needs to determine how its participation and support can be used to enhance its competitive position and provide new value to its customers. We next explore three main strategies to leverage and engage communities. We also examine how community interactions are affected by the degree of openness when engaging the community and how this relates to the firm's ability to protect the competitive advantage of its proprietary assets. This discussion will help firms with strategic planning when considering how to tap into this source of technical innovation that lies outside their boundaries. PB - Talent First Network CY - Ottawa UR - http://timreview.ca/article/410 IS - January 2011 U1 - Cornerportal Michael Ayukawa is a Master's student in the Technology Innovation Management program at Carleton University and plays an active in several emerging business ecosystem projects, including co-founding Cornerportal Inc., a company that will help bring economic opportunity to more individuals in more communities worldwide. U2 - Education for Yemen Mohammed Al-Sanabani is a Professional Engineer and a Master's student in the Technology Innovation Management program at Carleton University. His interests include charitable education foundations. His initiatives include establishing an education foundation for graduate students in Yemen: http://www.education4yemen.org U3 - Carleton University Adefemi `Debo-Omidokun is a graduate of Electrical/Electronics Engineering, a telecommunications professional, and a Master's student in the Technology Innovation Management program at Carleton University. He is a motivational speaker, founder and the President of the "Hero Mentors" young heroes development and international mentoring initiative, a non-govermental organization with the vision of raising heroes. ER - TY - JOUR T1 - How the FreeBSD Project's Processes Help Companies Build Products JF - Open Source Business Resource Y1 - 2010 A1 - George Neville-Neil AB - The processes that open source projects use to produce new work and maintain the quality of their code base is a subject that comes up infrequently in discussions of open source. One reason for this is that engineers and programmers are usually loathe to deal with issues that are not directly related to the piece of code or technology that they are working on. Successful businesses know that good processes lead to continued success. The attributes that attract a business to an open source project are stability, reliability, and longevity. Stability gives a business the confidence to invest time into developing products on the project's platform, safe in the knowledge that the next incremental step in development won't be torpedoed by some unforeseen change. Reliability is often not associated with open source and many projects are perceived as being too cutting edge for a business to build upon. Longevity is of value as many businesses are inherently conservative in their approaches, attempting to reduce the risks of adopting any technique or technology. One way to reduce risk is to work with an open source project that has a proven track record of delivering quality products, on schedule. This article attempts to dispel the myth of the perceived tension between a formally run business and the apparently less formally run open source projects with which a business interacts. We describe how one particular open source project has developed processes which provide its users, customers, and partners with a product that is stable, reliable, and long lived. PB - Talent First Network CY - Ottawa UR - http://timreview.ca/article/315 IS - January 2010 U1 - FreeBSD Project George Neville-Neil works on networking and operating system code for fun and profit. He also teaches various courses on subjects related to computer programming. His professional areas of interest include code spelunking, operating systems, networking and security. He is the co-author with Marshall Kirk McKusick of The Design and Implementation of the FreeBSD Operating System and is the columnist behind ACM Queue's "Kode Vicious." Mr. Neville-Neil earned his bachelor's degree in computer science at Northeastern University and is a member of the ACM, the Usenix Association and the IEEE. He is an avid bicyclist and traveler who currently resides in New York City. ER - TY - JOUR T1 - How to Add Value to your Business with CEA: A Practical Approach JF - Open Source Business Resource Y1 - 2010 A1 - Daniel Cardenas AB - Companies are always trying to differentiate themselves from the rest of the pack by applying different strategies such as improving customer service, increasing the efficiency of their operations, or reducing their costs. Most of the time, however, these goals are competing against each other for scarce resources, and managers often need to decide to concentrate on one. A small company can effectively and simultaneously accomplish these goals for a fraction of the cost by implementing communications-enabled business processes or solutions, which are a set of technology components that add real-time networking functionality to applications. One particular implementation of this framework is the one provided by Coral CEA. Coral CEA is a business ecosystem anchored around CEA functionalities that are offered as building blocks, out-of-the-box components that link the capabilities and intelligence of networks platforms with the power of current applications to provide a new set of features and functionalities. In this article, we show how a small company called Rezact, located in the ski resort town of Mont-Tremblant, Quebec, successfully implemented CEA capabilities within its own operations using Coral CEA services. PB - Talent First Network CY - Ottawa UR - http://timreview.ca/article/348 IS - May 2010 U1 - Rezact Daniel Cardenas is a Software Architect at Rezact Inc, a software company dedicated to create a new reservation system called Activity Box. Thanks to the efficiency in the reservation process gained with the new system, our client broke in 2009 a life-time sales record for a single day of reservations. Before joining Rezact in 2006, Daniel worked for more than 10 years as a Programmer and IT Project Manager for several companies in the finance and manufacturing sectors. Daniel holds a BSc in Systems Engineering from Lima University in Peru and is a recent graduate from Carleton University's Technology Innovation Management Program. ER - TY - JOUR T1 - The Humanitarian FOSS Project JF - Open Source Business Resource Y1 - 2010 A1 - Ralph Morelli A1 - Allen Tucker A1 - Trishan R. de Lanerolle AB - The Humanitarian Free and Open Source Software (Humanitarian FOSS) Project is primarily an educational project whose goal is to engage more undergraduates in building free and open source software (FOSS) that benefits their community. Over the past four years, increasing numbers of undergraduates and computer science programs have been inspired by the Humanitarian FOSS project to make significant contributions to several active open source software development projects that have benefited organizations such as the Portland, Maine Ronald McDonald House, and the New York City Salvation Army. This article provides examples of several Humanitarian FOSS projects and describes other initiatives aimed at promoting undergraduate education about FOSS and its application within the community. PB - Talent First Network CY - Ottawa UR - http://timreview.ca/article/404 IS - December 2010 U1 - Trinity College Ralph Morelli is a professor of computer science at Trinity College in Hartford, Connecticut and Principal Investigator of the Humanitarian FOSS Project. He has a BA in mathematics from the University of Connecticut and a PhD in philosophy and an MS in computer science from the University of Hawaii. He is the author of a textbook on Java programming and articles on artificial intelligence and computer science education. U2 - Bowdoin College Allen Tucker is the Anne T. and Robert M. Bass Professor Emeritus at Bowdoin College in Brunswick, Maine. He has a BA from Wesleyan University and a PhD from Northwestern University. He is the author of several books and articles on programming languages, software development, natural language processing, and computer science education. He is a Fellow of the Association for Computing Machinery (ACM), an ACM Distinguished Lecturer, an open source software developer, and a member of the Humanitarian FOSS Project's Executive Committee. U3 - Trinity College Trishan R. de Lanerolle is the Project Director for the Humanitarian FOSS Project at Trinity College in Hartford, Connecticut. He has a BS in Computer Science from Trinity College, and a MS in Management of Innovation and Technology from Rensselaer Polytechnic Institute (RPI). He is a founding member of the Sahana Software Foundation and community development committee member. He has published and co-authored papers on topics from Computer Science education to FOSS disaster management applications for several international conferences and journals. ER - TY - JOUR T1 - Humanitarian Free and Open Source Software JF - Open Source Business Resource Y1 - 2010 A1 - Chamindra de Silva AB - Humanitarian free and open source software (HFOSS) represents the application of free and open source software (FOSS) to the coordination problems faced in the humanitarian and disaster-response domains. FOSS has found a natural home serving the humanitarian domain because of certain problem patterns that promote the use of an open source approach. HFOSS also integrates two volunteer-rich communities that have much in common: the humanitarian community and the open source community. HFOSS is not distinct from the free and open source approach, but is rather a specialization of its principles. This article explores and elaborates on that natural alignment by presenting the concepts of HFOSS and the ecosystem that sustains it. PB - Talent First Network CY - Ottawa UR - http://timreview.ca/article/399 IS - December 2010 U1 - The Sahana Software Foundation Chamindra de Silva is Director of the Sahana Foundation and volunteers as the foundation's CTO. He has been involved with Sahana from its inception in Sri Lanka and was the project lead from 2005. He is the concept founder of HFOSS and is also on the advisory board of the HFOSS academic project. His other involvements in open source include being a charter member of the Open Source Initiative (OSI), an Apache Committer, and a contributor to the One Laptop per Child (OLPC) project. His day job is the Head of Strategic Initiatives in the Global Technology Office at Virtusa Corp. ER - TY - JOUR T1 - How Companies Make Money Through Involvement in Open Source Hardware Projects JF - Open Source Business Resource Y1 - 2009 A1 - Edy Ferreira A1 - Stoyan Tanev AB - The study of open source software (OSS) development and business strategies has become the subject of significant research interest. However, there is little research on business models associated with the development of open source assets other than software such as hardware or content. This article provides an overview of current business models for creating revenue for both open source software and hardware. It then summarizes our research of market offers to identify the ways companies use open source hardware (OSH) projects to make money. The research results provide insights about the dimensions of open source business models in an area other than typical software development. PB - Talent First Network CY - Ottawa UR - http://timreview.ca/article/228 IS - February 2009 U1 - Carleton University Edy Ferreira is an Electronics Engineer who has worked in the Telecommunications industry. He is currently a graduate student in the M.A.S.c in Technology and Innovation Management (TIM) at Carleton University and this article is based on preliminary results of his TIM thesis. U2 - University of Southern Denmark Stoyan Tanev is an Assistant Professor in the Department of Systems and Computer Engineering at Carleton University. He received a joint Ph.D. from the University of Sofia and the Universite Pierre and Marie Curie. His research interests include open source innovation strategies in non-software sectors, management of innovation in new, emerging and cross-disciplinary technology areas, and biomedical optics and nanophotonics design and simulation tools. ER - TY - JOUR T1 - How Open Source Strengthens Business Models JF - Open Source Business Resource Y1 - 2009 A1 - Tony Bailetti AB - For a company's commercialization efforts to succeed, it needs to come up with great market offers which have great business models. Open source (OS) is neither a business model nor a market offer. A market offer with a weak business model will derive little benefit from OS regardless of how good the OS may be. Little is known about how OS strengthens the business model of a company's market offer. This article provide a conceptual tool that can be used to capture, share and communicate the strength of a company's business model and help articulate tacit knowledge into explicit knowledge. The second half of the article provides many examples that show how OS strengthens a company's business model. This paper is relevant to: i) top management teams who must formulate their companies' business models clearly and communicate what is expected from OS; ii) top management teams who are considering investing in OS projects, participating in OS development, or influencing schedules and priorities of OS projects; iii) staff of OS foundations who must attract company investment and participation in their OS projects; and iv) academics who undertake research in the alignment of product development and OS evolution for the purpose of improving business performance PB - Talent First Network CY - Ottawa UR - http://timreview.ca/article/226 IS - February 2009 U1 - Carleton University Tony Bailetti holds a faculty appointment in both the Department of Systems and Computer Engineering and the Eric Sprott School of Business at Carleton University, Ottawa, Canada. Professor Bailetti is the Director of Ontario's Talent First Network, the Director of the Technology Innovation Management program offered by Carleton University, and the host of the TIM Lecture Series. ER - TY - JOUR T1 - The Human Factor in Open Source JF - Open Source Business Resource Y1 - 2009 A1 - Cat Allman AB - It is easy to focus on the purely technical side of engineering: design, coding, documentation, licensing issues, and the release process. The interpersonal aspects of engineering also have a vital part to play. An important and frequently overlooked part of the successful free/libre and open source enterprise are the soft skills of communication, administration, and relationship building. Google uses, creates and supports open source software both as the raw material of code, and as a development model. My work in the Open Source Programs Office at Google as one member of a three person Outreach team is almost entirely about the mechanics of building good relations between the F/LOSS community at large and Google. This article describes our day-to-day tasks which are variously focused on student programs, external communications, event management, and financial administration. PB - Talent First Network CY - Ottawa UR - http://timreview.ca/article/257 IS - June 2009 U1 - Google Cat Allman has been involved with the F/LOSS community since the mid 1980s, including marketing and sales roles at Mt Xinu, Sendmail, Inc, and the USENIX Association. She works as a systems administrator, IT manager, and media buyer. Her outreach role in the Open Source Programs Office at Google is like slipping into a warm bath of global F/LOSS goodness. ER - TY - JOUR T1 - How is Copyright Relevant to Source Data and Source Code? JF - Open Source Business Resource Y1 - 2008 A1 - Joseph Potvin AB - One of the essentials of a healthy and democratic economy is that the rules of engagement should be understandable to people whose interests are affected by them. There are two aspects of copyright law to which all software and database professionals ought to be familiar, but usually are not. First, they should know that factual data listed in an obvious structure is not covered by copyright law, no matter how much work went into collecting it. Second, they should know that under the Canadian Copyright Act, programming code is considered to be a "literary work". This article outlines how copyright is related to source data and source code, and why this is important to both technical and business professionals in the field. PB - Talent First Network CY - Ottawa UR - http://timreview.ca/article/121 IS - February 2008 U1 - GOSLING Joseph Potvin is an economist who has worked in public, private, academic and community organizations in several countries, with degrees from McGill (Canada) and Cambridge (UK). ER - TY - JOUR T1 - How Universities Can Enable Social Innovation JF - Open Source Business Resource Y1 - 2008 A1 - Kim Matheson AB - This article describes key conditions that enable a successful university agenda for social innovation. Integral to this success is an overarching institutional commitment to the value of social innovation so that it pervades the university's activities, ranging from the active encouragement of collaboration across the disciplines to policies regarding intellectual property. It is suggested that it is important that social innovation activities transcend disciplinary boundaries and social sectors. Finally, facilitating open access to information and resources may be foundational to achieving relevant and sustainable solutions. PB - Talent First Network CY - Ottawa UR - http://timreview.ca/article/188 IS - September 2008 U1 - Carleton University Kim Matheson is Carleton University's current Vice-President (Research and International). She joined the Department of Psychology at Carleton University as a SSHRC Canada Research Fellow, and was promoted to Full Professor in 2003. She received her Ph.D. from the University of Waterloo and is a Carleton alumna (B.A. Hons/82, M.A./83). As Chair of the Department of Psychology from 1997 until 2003, she presided over the largest academic unit at the University. She is currently a member of the Boards for the Sudbury Nutrino Observatory Institute, the High Performance Computing Virtual Laboratories, and the Internet Security and Safety Network. She is on the Advisory Board to the Social Interactions, Identity, and Well-being Panel of the Canadian Institute for Advanced Research. ER - TY - JOUR T1 - Hybrid Software Boosts High Performance Computing Productivity JF - Open Source Business Resource Y1 - 2008 A1 - David Rich AB - Users of high performance computing have long enjoyed the availability of both commercial and open source software (OSS). But they typically resided in separate worlds. Open source was favored by the academic and government research communities while commercial independent software vendors served the HPC needs of specific industries, such as aerospace or energy. This article examines how the wall between these two software worlds is crumbling as industry increasingly adopts more open source tools. PB - Talent First Network CY - Ottawa UR - http://timreview.ca/article/176 IS - August 2008 U1 - Interactive Supercomputing David Rich is Vice President of Marketing at Interactive Supercomputing Inc. He has more than 23 years of HPC and networking experience in both large and entrepreneurial high tech companies. At AMD, he directed the company's entry into the HPC cluster market and secured large wins such as the Red Storm system at Sandia National Laboratories and the Dawning 4000A at the Shanghai Supercomputer Center. While at AMD, he served as president of the HyperTransport Consortium, a standards organization for high-speed interconnect technology. David's earlier experience includes being the founding manager of the TotalView product line, which has become the de facto standard for parallel and distributed debugging. He served as vice president of Fujitsu System Technologies, which developed high-speed networking technology that was a pre-cursor to InfiniBand. His parallel processing experience started at BBN Technologies where he worked on the Butterfly series of computers. David received a bachelor's degree in computer science from Brown University. ER -