%0 Journal Article %J Technology Innovation Management Review %D 2018 %T Impact of Business Intelligence Solutions on Export Performance of Software Firms in Emerging Economies %A Michael Neubert %A Augustinus Van der Krogt %K artificial intelligence %K business intelligence %K emerging markets %K global marketing %K international business %K international entrepreneurship %K international management %K machine learning %K Paraguay %K software industry %X The article is written with the aim of understanding how well software firms in emerging economies perform when exporting their goods. Focusing on Paraguay as a representative context, a multiple-case-study research design was adopted using different sources of evidence, including 15 in-depth interviews with founders, shareholders, and CEOs. The data were analyzed using grounded theory in order to develop patterns and categories, and to understand differences and regularities. The revised Uppsala internationalization process model was used as a theoretical framework. This article highlights the experts’ views of the impact of business intelligence on the export performance of software firms in Paraguay. Although only a few of the interviewees currently use business intelligence solutions to support international strategic decision-making processes, most of them reveal a desire to use them because they expect it will have a positive impact on export performance and international competitiveness. The main factors for selecting a business intelligence solution are transparency of cost and benefits, excellent client service, and an attractive pricing model. The study results apply to all stakeholders who support the impact of business intelligence systems on the export performance of software firms in emerging economies. The article fulfils an identified need and call for research to study the use and impact of business intelligence on the way an emerging country’s exportation of goods actually performs, and the ability of its software firms to globalize successfully. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 8 %P 39-49 %8 09/2018 %G eng %U https://timreview.ca/article/1185 %N 9 %1 International School of Management Michael Neubert is a Professor at the International School of Management in Paris, France, where he obtained his PhD and is now also Chair of the Strategic Management Committee. He teaches international business, intercultural communication, doing business in foreign markets, and international finance. His research interests concern the internationalization of high-tech startups. Michael is a member of the Academy of International Business, and he is a partner of a private equity firm that invests in high-tech startups and supports them in the development of new foreign markets. Michael is also the CEO of C2NM, a Swiss consulting firm specializing in the field of international and intercultural management. %2 Universidad Paraguayo Alemana Augustinus (Stijn) Van Der Krogt is the Dean of the Faculty of Business Administration at the Universidad Paraguayo Alemana in San Lorenzo, Paraguay. He is also a Director of the consulting firm Changing Values International, which accompanies private and public organizations in their process of change by providing tailor-made strategic advice and executive training and coaching. %R http://doi.org/10.22215/timreview/1185