%0 Journal Article %J Technology Innovation Management Review %D 2012 %T A Customer Value Creation Framework for Businesses That Generate Revenue with Open Source Software %A Aparna Shanker %K customer value %K customer value creation %K open source business %K technology entrepreneurship %K value proposition %X Technology entrepreneurs must create value for customers in order to generate revenue. This article examines the dimensions of customer value creation and provides a framework to help entrepreneurs, managers, and leaders of open source projects create value, with an emphasis on businesses that generate revenue from open source assets. The proposed framework focuses on a firm's pre-emptive value offering (also known as a customer value proposition). This is a firm's offering of the value it seeks to create for a customer, in order to meet his or her requirements. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 2 %P 18-22 %8 03/2012 %U http://timreview.ca/article/534 %N 3 %1 Carleton University Aparna Shanker is a customer applications engineer with Alcatel-Lucent in Ottawa, where her job focus is on IP networks and the 4G LTE Evolved Packet Core. She is also currently a graduate student in the Technology Innovation Management program at Carleton University. Her research interests include open source businesses and customer value management. She holds an undergraduate degree in Computer Engineering from Queen's University, Kingston. %R http://doi.org/10.22215/timreview/534