%0 Journal Article %J Technology Innovation Management Review %D 2021 %T Rural Living Labs: Inclusive Digital Transformation in the Countryside %A Abdolrasoul Habibipour %A Johanna Lindberg %A Mari Runardotter %A Yomn Elmistikawy %A Anna Ståhlbröst %A Diana Chronéer %K Components %K digital transformation %K Living lab %K Rural living lab %K Rural residents %K user engagement %X Digital transformation (DT) has received increasing attention in recent years. Up until now, most of the current studies focus on digital transformation in advanced and dense societies, especially urban areas and technologies. Hence, the phenomenon of DT is under-researched in the context of rural and sparsely populated contexts. This study aims at exploring how a rural living lab (RLL) can be shaped and how this approach can be designed to support digital transformation processes in rural contexts. In so doing, following a design science research methodology (DSRM) approach, we have made an artefact (that is, RLL framework) that is an "instantiation" that supports user centric digitalization of rural areas. The designed framework is developed based on the key components of "traditional" and "urban" living labs, as well as empirical data which was collected within the context of the DigiBy project. The DigiBy project aims at conducting DT pilots in rural areas to elevate peoples' understanding of digitalization and the application of digitalization opportunities for service development in rural areas in the north of Sweden. As a result of these studies, five key components that guide the design of digital transformation pilots in rural areas emerged, namely: 1) rural context, 2) digitalization, 3) governance, control, and business mode, 4) methods facilitating DT processes, and 5) quintuple helix actors. We also offer an empirically derived definition of the rural living lab concept, followed by avenues for future research. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 11 %P 59-72 %8 12/2021 %G eng %U timreview.ca/article/1465 %N 9/10 %1 Luleå University of Technology Abdolrasoul (Rasoul) Habibipour (Ph.D.) is a postdoctoral researcher in Information Systems at Luleå University of Technology in Sweden and is Managing director of Botnia Living Lab, Sweden. His research focuses on participatory design and user engagement in information systems development processes, with a particular emphasis on users’ motivations and needs. Abdolrasoul has previously worked in information technology (IT) projects for more than 13 years as a project leader and project manager as well as software designer, developer and programmer. He has been involved in teaching and supervising students at the bachelor, master and PhD levels and has published several journal and conference articles in his research topic. He also serves as guest editor, track chair, and reviewer in different international conferences and scientific journals within the information systems field. %2 Luleå University of Technology Johanna Lindberg is a project manager and PhD candidate at Luleå university of technology who has more than 20 years of experience working with regional and local development in different subject areas. She has participated in the development of political goal management both from a researcher's perspective and from an official’s perspective. In short, she has worked to achieve the national political goals in several policy areas: environmental, gender equality, broadband, digitalization, culture, leisure, attractive sustainable growth, commercial service, payment service, and public health policy goals. %3 Luleå University of Technology Associate Prof. Mari Runardotter holds a PhD in Social Informatics from Luleå University of Technology. Her research focuses on social, societal and organizational effects of IT, primarily in the areas of digitalisation/digital transformation and service innovation. She use theories and methods for user engagement and involvement, that emphasize social, societal, cultural, organizational and gender aspects in the interaction between humans and information systems. %4 Luleå University of Technology Yomn Elmistikawy is a PHD candidate at Luleå university of technology. Her research focuses on the complexity of stakeholder involvement in the digital innovation process. She explores the roles stakeholders adopt, as well as, the interconnectedness and conflicts within these roles. She has participated in 5G related research projects focusing on the end user needs. She has experience in design science research and its use in designing solutions for information sharing during industrial crisis. %# Luleå University of Technology Anna Ståhlbröst is a chair professor in Information systems at Luleå University of Technology. Her research is focused on user engagement in innovation processes, with special interest in service innovation designed to create an added value for its users. Annas research is related to different application areas such as IT-use in everyday contexts, Smart Cities and Internet of Things. Anna has participated in numerous European and national innovation and research projects and she has been published in several scientific journals as well as in books and at conferences. %$ Luleå University of Technology Diana Chronéer is an Associate Professor in the Information Systems department at Luleå University of Technology in Sweden. Her main research interests are in the area of digital service innovation, business model development, information logistics, and project management. Her latest research project has been around designing for business value in collaboration platform development. %& 59 %R http://doi.org/10.22215/timreview/1465 %0 Journal Article %J Technology Innovation Management Review %D 2021 %T Using Web Text Analytics to Categorize the Business Focus of Innovative Digital Health Companies %A Abdulla Aweisi %A Daman Arora %A Renée Emby %A Madiha Rehman %A George Tanev %A Stoyan Tanev %K Digital health sector %K machine learning %K Market offer %K topic modeling algorithm %K value proposition %K web analytics %X Categorizing the market focus of larger samples of companies can be a tedious and time-consuming process for both researchers and business analysts interested in developing insights about emerging business sectors. The objective of this article is to suggest a text analytics approach to categorizing the application areas of companies operating in the digital health sector based on the information provided on their websites. More specifically, we apply topic modeling on a collection of text documents, including information collected from the websites of a sample of 100 innovative digital health companies. The topic model helps in grouping the companies offering similar types of market offers. It enables identifying the companies that are most highly associated with each of the topics. In addition, it allows identifying some of the emerging themes that are discussed online by the companies, as well as their specific market offers. The results will be of interest to inspiring technology entrepreneurs, organizations supporting new ventures, and business accelerators interested to enhance their services to new venture clients. The development, operationalization, and automation of the company categorization process based on publicly available information is a methodological contribution that opens the opportunity for future applications in research and business practice. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 11 %P 65-78 %8 10/2021 %G eng %U timreview.ca/article/1457 %N 7/8 %1 TechBrew Robotics Abdulla Aweisi, MEnt, B.Sc., currently is working as IT Manager with TechBrew Robotics, Salmon Arm, BC, Canada. Abdulla has more than 15 years of experience in the Information Technology field, with a demonstrated history of working in the Building Materials Manufacturing \ Retail industry. Skilled in IT Digital & Business Transformation, Business Processes re-engineering, ERP Implementations, and IT Strategy. Passionate about Business Intelligence, Data Science, and Entrepreneurial Ecosystems. Holding a B.Sc. in Computer Science (2006) from Princess Sumaya University for Technology (PSUT), Amman, Jordan, and Masters of Entrepreneurship, Technology Innovation Management (TIM) (2021) from Sprott School of Business, Carleton University, Ottawa, ON, Canada. %2 Carleton University Daman Arora, is a Software Engineer, currently working towards a Master of Applied Business Analytics degree in TIM Program at Carleton University, Ottawa, ON, Canada. Prior to that, Daman studied Computer Systems Technician program (2017, Algonquin College, Ottawa, ON, Canada) and worked as an Intern as well as a Full Time Software Engineer in the Cloud and Cognitive Support business unit of IBM Canada. Daman has a keen interest in the field of Cloud Computing, DevOps, Data Analytics, & Machine Learning. Daman also enjoys contributing to Open Source projects and has made significant code, and non-code contributions to various projects, notably, Kubernetes, TrinoDB, & Apache CloudStack. Daman Arora is member of the Inaugural Class of Community Advocates at Ambassador Labs for the period of 2021-2022. Daman is continuing his education at York University, where he is pursuing a Certificate in DevOps (2021). %3 Shared Services Canada Renée Emby, B.A, MABA, is a Technical Advisor with Shared Services Canada, Ottawa, ON, Canada. Renée currently leads a team of employees as they deliver Information Management and Information Technology services to Canadians and the Government of Canada. Before working with Shared Services Canada, Renée was employed with Canada Border Services Agency where she worked in business analytics pertaining to national and international security. Renée began her academic journey at Carleton University where she obtained an undergraduate degree in Business Law (2020) and a Masters of Applied Business Analytics (2021). Renée is continuing her education at the University of Ottawa, where she is pursing a Certificate in Business Process Improvement (2021). Renée’s experience and interests pertain to national security, security of information, data analytics, service management and delivery. %4 Carleton University Madiha Rehman holds a master’s degree (2021) in Business Analytics from the Technology Innovation Management Program at Carleton University, Ottawa, ON, Canada. Before that Madiha did her Honors in Bachelor of Computer Science (2002). Madiha is currently working as a Technical Support Engineer and a Business Development Representative. Madiha is a tech-savvy professional skilled in many areas as an analyst, technical support provider, customer support and success and business development. %# Export Development Canada George Tanev, MSc, MEng, is a Product Owner at Export Development Canada in Ottawa, ON, Canada. He works in innovating and developing knowledge based solutions to support Canadian companies go and grow global. George's background spans multiple interdisciplinary fields including systems engineering, medical device research and development, and entrepreneurship. George's academic backround includes a BEng in Biomedical and Electrical Engineering (Carleton University, 2008), a MEng in Medicine and Technology (Technical University of Denmark, 2012), and a MSc in Technology Innovation Management (Carleton University, 2021). George's research interests include applied business analytics, medical technologies, product innovation and cybersecurity. %$ Carleton University Stoyan Tanev, PhD, MSc, MEng, MA, is Associate Professor of Technology Entrepreneurship and Innovation Management associated with the Technology Innovation Management (TIM) Program, Sprott School of Business, Carleton University, Ottawa, ON, Canada. Before re-joining Carleton University, Dr. Tanev was part of the Innovation and Design Engineering Section, Faculty of Engineering, University of Southern Denmark (SDU), Odense, Denmark. Dr. Tanev has a multidisciplinary background including MSc in Physics (Sofia University, Bulgaria), PhD in Physics (1995, University Pierre and Marie Curie, Paris, France, co-awarded by Sofia University, Bulgaria), MEng in Technology Management (2005, Carleton University, Ottawa, Canada), MA in Orthodox Theology (2009, University of Sherbrooke, Montreal Campus, QC, Canada) and PhD in Theology (2012, Sofia University, Bulgaria). Stoyan has published multiple articles in several research domains. His current research interests are in the fields of technology entrepreneurship and innovation management, design principles and growth modes of global technology start-ups, business analytics, topic modeling and text mining. He has also an interest in interdisciplinary issues on the interface of the natural and social sciences. %& 65 %R http://doi.org/10.22215/timreview/1457 %0 Journal Article %J Technology Innovation Management Review %D 2020 %T Digitalization and SMEs’ Export Management: Impacts on Resources and Capabilities %A Benjamin Dethine %A Manon Enjolras %A Davy Monticolo %K digitalization %K export practices %K facilitators %K impacts %K SME %X Digitalization is becoming an increasingly central issue for companies. However, most companies, and in particular SMEs, are struggling to engage in a coherent global digital transformation process. Indeed, digitalization affects much of a company's organizational strategy, including the development of market opportunities. Digitalization has been identified as an element that fosters the internationalization of SMEs. However, the integration of digital technology requires investments and changes in a company's internal practices through the mobilization of new resources, as well as by implementing specific capabilities to manage them. The objective of this research work is therefore to examine the impact of SMEs' digital transformation on their internationalization capability. Relying on an extensive exploratory literature review, digital facilitators were identified and classified into three categories: e-commerce, e-marketing, and e-business. Then, a cross-analysis between the identification of digital facilitators from the literature and a framework of SMEs' export practices (the Potential Export Index, Enjolras et al., 2016) was conducted in order to highlight differentiated impacts that can be theoretically identified. The most impacted export practices are related to the strategic vision of the firm, the customization of its offerings, its network dynamic, and its internal organization. E-commerce facilitators concern the supply chain organization, e-marketing facilitators are related to communications and customer relations, and e-business facilitators impact the company as a whole. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 10 %P 18-34 %8 04/2020 %G eng %U timreview.ca/article/1344 %N 4 %1 University of Lorraine Benjamin Dethine is a PhD student at the University of Lorraine. After applied studies in electronics, industrial computing, and electrical engineering, he pursued his studies with a Master's degree in Innovation Management and Industrial Design. He joined the company Innovation Way in 2019 in order to complete a doctoral thesis: Towards a System of Recommendations to Define the Digital Strategy of Companies. His research project aims to develop a model to evaluate and improve the ability of companies to achieve their digital transformation. %2 University of Lorraine Manon Enjolras is a Researcher at the University of Lorraine. She holds a PhD in Industrial System Engineering, working on “SMEs’ innovation and internationalization capabilities” and an engineering degree from the ENSGSI (Ecole Nationale Supérieure en Génie des Systèmes et Innovation). Her main research interests are related to multicriteria decision-making and multivariate data analysis methodologies applied to SMEs’ development, specifically, evaluation metrics of protection, innovation, and internationalization capabilities. %3 University of Lorraine Davy Monticolo is a Professor at the University of Lorraine. He got his HDR in December 2015 and received his Ph.D. (2008) from the University of Technology of Belfort-Montbélaird (France), and an M.S. (2005) degree from the University of Savoie, France. His research interests are Web Intelligence, Multi-Agents Systems, Knowledge Engineering and Modelling, Semantic Web and Ontologies used to design knowledge-based systems. He is currently on the board of the French Research Group on Artificial Intelligence. %& 18 %R http://doi.org/10.22215/timreview/1344 %0 Journal Article %J Technology Innovation Management Review %D 2020 %T The Effect of Machine Learning on Knowledge-Intensive R&D in the Technology Industry %A Daniel Viberg %A Mohammad H. Eslami %K artificial intelligence %K explicit knowledge %K knowledge integration %K ML %K tacit knowledge %K technological firm %X The impact of such current state-of-the-art technology as machine learning (ML) on organizational knowledge integration is indisputable. This paper synergizes investigations of knowledge integration and ML in technologically advanced and innovative companies, in order to elucidate the value of these approaches to organizational performance. The analyses are based on the premise that, to fully benefit from the latest technological advances, entity interpretation is essential to fully define what has been learned. Findings yielded by a single case study involving one technological firm indicate that tacit and explicit knowledge integration can occur simultaneously using ML, when a data analysis method is applied to transcribe spoken words. Although the main contribution of this study stems from the greater understanding of the applicability of machine learning in organizational contexts, general recommendations for use of this analytical method to facilitate integration of tacit and explicit knowledge are also provided. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 10 %P 88-98 %8 03/2020 %G eng %U timreview.ca/article/1340 %N 3 %1 Linköping University Daniel Viberg has a M.Sc in Industrial Engineering and Management and a B.Sc in Mechanical Engineering from Linköping University in Sweden. He has experience in computer science from various spare time projects connected to both commercial and research purposes. %2 Jönköping University Mohammad H. Eslami is an Assistant professor at Jönköping International Business School in Sweden. His research interests are in the field of innovation management and knowledge integration. His research has been published in Industrial Marketing management, Journal of engineering and technology management, international journal of innovation management and etc. %& 88 %R http://doi.org/10.22215/timreview/1340 %0 Journal Article %J Technology Innovation Management Review %D 2020 %T Embracing Product Innovativeness in Technology Firms: The Impact of Management Model Principles %A Pınar Büyükbalcı %A Esin Ertemsir %A Zayneb Boukari %K innovation %K Management Model %K Product innovativeness %K Technology firms %X Extending the debate on how to enable and manage innovation requires a discussion of the potential beneficial impact of management models and corresponding principles. In this paper, we draw on literature involving product innovativeness and management models to propose that product innovativeness is facilitated and influenced by practices and principles traceable in different management models. We test our hypotheses with data from a sample of high technology firms. Findings suggest that management models and principles have varying impacts on product innovativeness. Specifically, we found the principles of obliquity, emergence, and intrinsic motivation as significant enablers of product innovativeness, along with extrinsic motivation. Also, each management model differently impacted and fostered product innovativeness. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 10 %P 31-45 %8 12/2020 %G eng %U timreview.ca/article/1408 %N 12 %1 Yildiz Technical University Pınar Büyükbalcı is an Associate Professor at Yildiz Technical University – Department of Business Administration, Istanbul. Her research spans entrepreneurship (international entrepreneurship, entrepreneurship ecosystems, subsidiary level entrepreneurship), innovation strategies and multinational network structure. She is also the co-author of five books, including case studies on management and entrepreneurship. %2 Yildiz Technical University Esin Ertemsir is an Assistant Professor at Yildiz Technical University - Department of Business Administration, Istanbul. She previously held a position as a visiting doctoral student at the British University in Dubai, United Arab Emirates. Her research interests include innovation, creativity, and human resource management, as well as interdisciplinary studies such as innovative approaches to management education. %3 Istanbul Commerce University Zayneb Boukari is a Ph.D. student at Istanbul Commerce University. She obtained an undergraduate degree in Business Administration and a master’s degree in Entrepreneurship and Innovation at Yıldız Technical University. Her current research interests include entrepreneurship, innovation, business models, and exporting. She is supported by a Tübitak 2215 program scholarship. %& 31 %R http://doi.org/10.22215/timreview/1408 %0 Journal Article %J Technology Innovation Management Review %D 2020 %T An Empirical Study into the Individual-Level Antecedents to Employee-Driven Innovation %A Chukwuemeka K. Echebiri %K employee-driven innovation %K job autonomy %K need for autonomy %K self-leadership %X The purpose of this paper is to link individual-level factors (such as need for autonomy, self-leadership, and perceived job autonomy) to employee-driven innovation with self-leadership as an indirect link. The study is based on survey data of 315 employees in the banking sector, collected in two waves where the variables were separated in time. The hypothesized model was analysed using a structural equation model on Stata. First, it was found that the need for autonomy had an indirect association with employee-driven innovation through self-leadership. Second, the findings show that self-leadership had a positive relationship with employee-driven innovation. Finally, there was no support found for the moderating role of perceived job autonomy between self-leadership and employee-driven innovation. The findings in this paper are important because they identify individual-level antecedents of employee-driven innovation. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 6 %P 42-52 %8 06/2020 %G eng %U timreview.ca/article/1367 %N 6 %1 Inland School of Business and Social Sciences Chukwuemeka K. Echebiri is a research fellow at Inland School of Business and Social Sciences, Inland Norway University of Applied Sciences in Elverum. His doctoral thesis focuses on employee-driven innovation from an employee empowerment perspective. He holds an MSc in Business from Nord University School of Business, Norway. His work experience cuts across banking, insurance, and academics. %& 42 %R http://doi.org/10.22215/timreview/1367 %0 Journal Article %J Technology Innovation Management Review %D 2020 %T How Institutions Promote Digital Marketing in Small and Medium International Companies: a Comparison Between Costa Rica and France %A Karen V. H. Carpio %A Susan Arce %A Manon Enjolras %A Mauricio Camargo %K coaching %K digital marketing %K internationalization %K SMEs %K support institutions %K training %X The objective of this paper is to analyze institutional promotions to small and medium international enterprises on the subject of digital marketing. The authors conduct qualitative research with a descriptive scope, including 12 institutions in Costa Rica and France. The study is dedicated to working with SMEs involved in an internationalization process and offering them some type of training. for the collection of information, an in-depth interview with each participant was applied. It concludes that SMEs promote digital marketing through institutions, and that the way in which they carry it out varies between the two countries, Costa Rica being a more general and structured service, and France a more customized one. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 10 %P 58-71 %8 04/2020 %G eng %U timreview.ca/article/1347 %N 4 %1 Instituto Tecnológico de Costa Rica de Cartago Karen Herrera Carpio holds a Bachelor in Business Administration, Instituto Tecnológico de Costa Rica de Cartago. %2 Center of Investigation in Economy Administration and Technology Management Susan Arce. is a Professor and Investigator in the Center of Investigation in Economy Administration and Technology Management (CIADEG), currently working in the section of exporting SMEs. She holds a Bachelor of Business Administration with an emphasis in Financial Administration. Latest research related to business strategy, innovation, marketing, and strategic orientation. %3 University of Lorraine Manon Enjolras is a Researcher at the University of Lorraine, PhD in Industrial System Engineering, working on “SMEs’ innovation and internationalization capabilities” and engineering degree from the ENSGSI (Ecole Nationale Supérieure en Génie des Systèmes et Innovation). Her main research interests are related to multicriteria decision-making and multivariate data analysis methodologies applied to the development of SMEs more specifically, the evaluation metrics of protection, innovation, and internationalization capabilities. %4 University of Lorraine Mauricio Camargo is a Professor at the Ecole Nationale en Génie des Systèmes Industriels (Université de Lorraine). B.S. in Chemical Engineering from the Universidad Nacional de Colombia. PhD on Automatics of Industrial and Human Systems at the Université de Valenciennes et de Hainaut Cambresis in France. Prof. Camargo’s main research interests are New Product Development, Design-to-cost, and Design and Interdisciplinarity. His recent research concerns applications of Multi-objective Evolutionary Techniques to evaluate product performance and innovativeness. %& 58 %R http://doi.org/10.22215/timreview/1347 %0 Journal Article %J Technology Innovation Management Review %D 2020 %T Understanding Civic Crowdfunding as a Mechanism for Leveraging Civic Engagement and Urban Innovation %A Bastiaan Baccarne %A Tom Evens %A Lieven De Marez %K Civic crowdfunding %K Civic engagement %K Civic entrepreneurship %K Civic identity %K Digital citizenship %K Participation inequalities %K Peer-to-peer economy %K Social cohesion %K Urban innovation %X This article studies the emergence of government-initiated civic crowdfunding platforms. Such platforms can be considered as governmental responses for bottom-up peer-to-peer support mechanisms related to urban innovation, which also allows top-down governance and governmental support systems for civic entrepreneurship. To better understand the implications of these innovative ICT-enabled interaction interfaces for collective urban innovation, this study investigates participation inequalities from the perspective of campaign instigators, using in-depth interviews (N=28), and from the perspective of the citizen-funder, using a survey (N=265). The analysis shows that urban crowdfunding practices mainly contribute to higher-level development of collective identities with increased neighborhood capacities. Although participation in such ICT-enabled interaction interfaces could reinforce digital inequalities and existing power balances, this research shows a more nuanced perspective, in which online and offline practices intertwine. Furthermore, while civic crowdfunding campaigns are driven by a traditional 'participation elite', the deliberation process on development projects involves new publics that are not typically engaged in civic activities. Hence, civic crowdfunding formulates a new mode of civic engagement in which institutional involvement acts as a trust broker between civic funders and civic entrepreneurs, as well as adding legitimacy to innovation processes in the public sphere. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 10 %P 51-66 %8 05/2020 %G eng %U timreview.ca/article/1356 %N 5 %1 Ghent University Dr. Bastiaan Baccarne is a senior researcher at imec-mict-Ghent University, Belgium. His academic interests converge on the crossroads between urban challenges, (urban) living labs, civic technology and smart cities. His work focusses on the potential and development of new interfaces in the urban environment to solve wicked urban issues. In September 2019, Bastiaan finished his PhD on innovative ICT-enabled interaction interfaces in the urban environment, titled: "collaborative and participatory challenges in urban innovation". This includes research on online civic engagement, digital citizenship, urban commons, innovation ecosystems and urban social informatics. %2 Ghent University Professor Tom Evens is Assistant Professor at the Department of Communication Sciences at Ghent University, Belgium. He holds Masters Degrees in Communication Sciences (2005) and Business Administration (2006) from Ghent University. Tom teaches in Media Economics (Ba1), Innovation and Tech Policy (Ma) and Business Models in Media and Technology (Ma). He is fellow holder of the chair ‘Media in a Society in Transition’. %3 Ghent University Professor Lieven De Marez holds degrees in in communication sciences (1999) and marketing (2000), and a PhD on the ‘Diffusion of ICT-innovations: more accurate user insight for better introduction strategies’. He heads the interdisciplinary research group imec-mict-Ghent University, Belgium, a group of approx. 50 researchers teaming up around a mission to empower users in a digitizing society. His personal research focus is on methodological innovation to feel the digital pulse of users in a digitizing society. %& 51 %R http://doi.org/10.22215/timreview/1356 %0 Journal Article %J Technology Innovation Management Review %D 2019 %T Are High-Tech Companies More Competitive Than Others? An Empirical Study of Innovative and Exporting French SMEs %A Manon Enjolras %A Mauricio Camargo %A Christophe Schmitt %K export %K innovation %K multiple-case study %K SMEs %K technological intensity %X The main objective of this research work is to question the relationship between the technological intensity of SMEs (defined by the share of R&D expenditure in turnover, according to the OECD) and their growth potential (defined by their innovation and export capabilities). Through a multiple case study conducted with a panel of nine French SMEs, and through an analysis combining a qualitative approach (illustrative cases study) and a quantitative one (multidimensional statistical methods), several hypotheses were tested. Finally, this study points out that technological intensity, as defined by the OECD, is not directly correlated with the growth potential of SMEs. On the other hand, a company’s technological intensity would have an impact on the way it manages its innovation and internationalization process, and thus the way it manages its internal practices. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 9 %P 33-48 %8 01/2019 %G eng %U https://timreview.ca/article/1210 %N 1 %1 Université de Lorraine Manon Enjolras is a Researcher in Industrial System Engineering at the Université de Lorraine in Nancy, France, where she is working on the innovation and internationalization capabilities of small and medium-sized enterprises (SMEs). She also holds a PhD from the Université de Lorraine in addition to an Engineering degree in Project Management and Innovation Management and a Master’s degree in Innovation Management, both from the Université de Lorraine’s Ecole Nationale Supérieure en Génie des Systèmes et Innovation (ENSGSI). Her main research interests are related to multicriteria decision-making and multivariate data analysis methodologies applied to SMEs, especially the capability evaluation metrics for innovation, internationalization, and the protection of industrial property. %2 Université de Lorraine Mauricio Camargo is a Professor at the Ecole Nationale en Génie des Systèmes Industriels (ENSGSI) at the Université de Lorraine in Nancy, France. He holds a Bachelor’s degree in Chemical Engineering from the Universidad Nacional de Colombia and a PhD on Automatics of Industrial and Human Systems at the Université de Valenciennes et de Hainaut Cambresis in France. Professor Camargo’s main research interests are new product development, design-to-cost, and design and interdisciplinarity. His recent research concerns the application of multi-objective evolutionary techniques to evaluate product performance and innovativeness. %3 Université de Lorraine Christophe Schmitt is a Professor in Entrepreneurship at the Université de Lorraine (IAE de Metz and CEREFIGE), he holds the research Chair “Entreprendre”, and he is responsible for PeeL (the Lorraine Student Entrepreneurship Pole). He is also an Associate Professor at the Louvain School of Management in Belgium and at the “Haute Ecole de Gestion” of Fribourg in Switzerland. His articles and books mostly concern the notion of value design and knowledge building for action as well as the development of entrepreneurial practices. %R http://doi.org/10.22215/timreview/1210 %0 Journal Article %J Technology Innovation Management Review %D 2019 %T Open Strategy in a Smart City %A Suvi Einola %A Marko Kohtamäki %A Harri Hietikko %X To attract new companies and a talented workforce in a way that increases income streams, cities are searching for strategic capabilities by using a variety of strategic practices. The present study participates in the theoretical debate between micro- and macro-strategizing by focusing on the interplay between the city organization and its institutional environment. As such, the study elucidates the open strategy process used in the strategy work of a medium-sized city in Finland. To make the strategy work open and encourage citizens’ participation, the city decided to utilize crowdsourcing as a tool that was part of a broader strategy process to develop a city strategy in a participative manner. The present study analyzes the responses of almost 2000 citizens who addressed the role of an open strategy in developing a smart city. The study contributes by depicting how the open strategy was utilized in practice and what types of outcomes it produced. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 9 %P 36-44 %8 09/2019 %G eng %U https://timreview.ca/article/1267 %N 9 %1
University of Vaasa
D.Sc. (Admin) Suvi Einola is Assistant Professor at the University of Vaasa. She acts as a program manager of the Master’s Programme in Strategic Business Development. Before joining academia, she worked in the public sector for fifteen years, holding managerial, training, and development responsibilities. In her research, Einola focuses on strategic practices and servitization challenges both in public and private organizations. Her articles have been published in journals and books focused on both the public sector and industrial marketing.
 
%2
University of Vaasa
D.Sc. (Econ) Marko Kohtamäki is Professor of Strategy and Director of the ‘Strategic Business Development’ (SBD) research group at the University of Vaasa. Professor Kohtamäki is also an Adjunct Professor at the University of South-Eastern Norway (USN). He takes special interest in industrial service business or servitization, strategic practices, and business intelligence in technology companies. He has published in several distinguished international journals, such as Strategic Management Journal, International Journal of Operations and Production Management, Strategic Entrepreneurship Journal, and Industrial Marketing Management, among others.
 
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City of Vaasa

D.Sc. (Admin) Harri Hietikko is Development Manager at the City of Vaasa and a published author of several works. He has written crime fiction, nonfiction and plays that have been performed on several theater stages. In 2008, Hietikko received his doctorate from the University of Tampere on the subject “Power, Leadership, Destruction and Hope in J.R.R. Tolkien’s Lord of the Rings.” In 2010, a Finnish publisher launched Hietikko’s nonfiction work Management by Sauron – The Lord of the Rings Guide to Leadership, a guidebook on the practicalities of working life and leadership skills that draws on the characters and events of Tolkien’s famous novel. In 2018, this work was also published in Germany by Franz Vahlen.

%& 36 %R http://doi.org/10.22215/timreview/1267 %0 Journal Article %J Technology Innovation Management Review %D 2019 %T Strategy-as-Process in a Technology Venture: A Case Study of Pivots, Pauses, Partners, and Progress %A Andrew G. Earle %A Michael J. Merenda %A J. Matthew Davis %K innovation systems %K managing critical junctures and transitions %K process research %K technology commercialization %K technology entrepreneurship %X Technology commercialization is an often nonlinear process that tends to pass through various “stages” or “phases” as a venture attempts to shepherd a technology from the laboratory to marketplace. Between these phases are “junctures” or “transitions” that present particular challenges for entrepreneurs as they often comprise fundamental changes to the venture instead of simply scaled versions of previous challenges. In this study, we use a participant-observer methodology to deeply explore how a technology venture in the renewable energy sector negotiated these transitions. Our findings highlight the development of a “repertoire” of tools entrepreneurs can use to help successfully negotiate these transitions. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 9 %P 9-19 %8 01/2019 %G eng %U https://timreview.ca/article/1208 %N 1 %1 University of New Hampshire Andrew Earle is an Assistant Professor of Strategic Management and Entrepreneurship in the Paul College of Business and Economics at the University of New Hampshire in the United States. His research interests grow out of a long-held fascination with the transformational power of new technologies. The core of his research program is developing new ways of understanding how technologies move from initial invention to marketable products and how this process affects and informs the strategies of participating organizations. %2 University of New Hampshire Michael J. Merenda is a Professor of Strategic Management and Entrepreneurship in the Paul College of Business and Economics at the University of New Hampshire in the United States. His focus is on problem-solving, critical inquiry, and strategic thinking as it applies to strategic management and entrepreneurial education. %3 University of New Hampshire J. Matthew Davis is an Associate Professor of Earth Sciences at the University of New Hampshire in the United States. His research focuses on hydrology and water resources. %R http://doi.org/10.22215/timreview/1208 %0 Journal Article %J Technology Innovation Management Review %D 2019 %T Understanding Digital Innovation from a Layered Architectural Perspective %A Jesper Lund %A Esbjörn Ebbesson %K collaborative innovation %K concept development %K digital innovation %K digital technology %K innovation process %X Managing successful digital innovation processes is a challenging task, especially when it involves heterogeneous actors with different sets of knowledge. By gaining a better understanding of how different architectural layers of digital technology interplay with digital innovation, we can be better prepared for managing the complex and messy processes that often arise when working with digital innovation. In this article, we therefore ask: How does the layered architecture of digital technology interplay with digital innovation processes? A case study approach was selected to studied events involving multiple actors in an innovation and development project called the Smart Lock project. The theoretical basis for our study is digital innovation from the perspective of knowledge exchange and relationships. A temporal bracketing strategy was used to support a process analysis of the case data. The article primarily contributes to the body of research concerning digital innovation and provides an example to practitioners of how digital innovation processes can be coordinated and managed based on the innovation at hand. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 9 %P 51-63 %8 02/2019 %G eng %U https://timreview.ca/article/1218 %N 2 %1 Halmstad University Jesper Lund is an Assistant Professor in Informatics at Halmstad University in Sweden. His research interest is primarily focused on user-centered and collaborative digital design and innovation. This includes areas such as user studies, design, and evaluation of digital products and services. Most of his studies have been focusing on open and user-centered digital innovation processes within the newspaper and the health technology industries. He is currently engaged in research concerning digital innovation connected to smart cities and communities. His research has been published in a wide array of conferences and journals within the fields of information systems, human-computer interaction, and open and user-driven innovation. %2 Halmstad University Esbjörn Ebbesson is a Lecturer in Informatics at Halmstad University in Sweden. Most of his research has revolved around collaborative or participatory design of digital services within the e-health or news industry sectors. His research has focused on distributed and face-to-face collaborative design processes, but also on understanding the underlying mechanics of the digital platforms that act as the foundation for the digital services that have been designed. He is currently engaged in research concerning digital services as a support for healthier lifestyles in the intersection of sport psychology and informatics. His research has been published in a wide array of conferences within the fields of information systems and human-computer interaction. %R http://doi.org/10.22215/timreview/1218 %0 Journal Article %J Technology Innovation Management Review %D 2019 %T Using Action Research to Organize Technology Transfer in Complex Innovation Contexts %A Armando Machevo Ussivane %A Paul Ellwood %K action research %K agricultural innovation %K boundaries %K international collaboration %K technology transfer %X Technology transfer projects increasingly consist of multiple, diverse organizations, with each pursuing their own agenda as well as that of the overarching programme. In this article, we adopt a participatory action research methodology in order to explain and improve the coordination of the autonomous innovation activities within an organizationally complex project. The context of the research involved the transfer of rice production technology from China to Mozambique. The action research identified four categories of boundary within the project that were hindering performance: Intellectual/Land property rights; Public/Private sector logics; Inside/Outside programme; and Collaboration/Competition between programme actors. The process of co-inquiry with stakeholders enabled by the action research allowed programme actors to reach an understanding of others, and it created a new thinking space for mutual problem solving. By these means, the action research process makes a resource of the differences between stakeholders rather than it being seen as a barrier to be compromised through negotiation. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 9 %P 17-26 %8 04/2019 %G eng %U https://timreview.ca/article/1230 %N 4 %1 RBL Armando Machevo Ussivane is the Chairman of RBL, E.P – a Mozambique Government agency in charge of the management of the Baixo Limpopo Irrigation Scheme. The objectives of this scheme are food security and poverty alleviation through improved agricultural productivity. His career includes 18 years of experience in the management of agriculture development projects. His research interests lie within the areas of inter-organizational collaboration including partnerships and technology transfer in cross-cultural agriculture contexts. Armando holds a Doctorate in Business Administration from the University of Liverpool, United Kingdom. %2 University of Liverpool Paul Ellwood is a Senior Lecturer in Management at the University of Liverpool. His research interests are broadly in the area of science-led innovation and include technology transfer, responsible innovation, and the organization of university scientific research groups. His early career included leadership positions in a private science-based industry. Since moving to a university management school, he has become increasingly interested in issues relating to the engagement between academic research and management practice. %R http://doi.org/10.22215/timreview/1230 %0 Journal Article %J Technology Innovation Management Review %D 2018 %T Editorial: Inclusive Innovation in Developed Countries (February 2018) %A Chris McPhee %A R. Sandra Schillo %A Louise Earl %A Jeff Kinder %K biotechnology %K convergent innovation %K food security %K inclusive growth %K inclusive innovation %K maker spaces %K Open innovation %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 8 %P 3-6 %8 02/2018 %G eng %U http://timreview.ca/article/1134 %N 2 %1 Technology Innovation Management Review Chris McPhee is Editor-in-Chief of the Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa, Canada, and BScH and MSc degrees in Biology from Queen’s University in Kingston, Canada. He has nearly 20 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas. %2 University of Ottawa R. Sandra Schillo is an Assistant Professor in Innovation and Entrepreneurship at the Telfer School of Management, University of Ottawa, Canada, and an affiliate of the Institute for Science, Society and Policy at the University of Ottawa. Prof. Schillo’s research investigates systems aspects of innovation and entrepreneurship in her academic work and places emphasis on contributions to practice. Prof. Schillo holds a PhD in management from the University of Kiel, Germany, and a Master’s (Diplom) in engineering management from the University of Karlsruhe, Germany. %3 Statistics Canada Louise Earl is a Section Chief in the Investment, Science and Technology Division at Statistics Canada has been active in the measurement and analysis of science, technology and innovation since 2000. Louise holds a Master of Arts from Queen’s University, Kingston and a Bachelor of Arts degree with first class honours from the University of New Brunswick. Louise is a vice chair of the Organisation for Economic Co-operation and Development’s (OECD) Working Party of National Experts on Science and Technology Indicators. She is actively involved in the soon to be concluded revision of the OECD’s Oslo Manual, Guidelines for Collecting and Interpreting Innovation Data. She contributed to the Frascati Manual 2015, Proposed Standard Practice for Surveys on Research and Development revision. She is the co-editor of National Innovation, Indicators and Policy (2006, Edward Elgar) and is the author of chapters in Measuring Knowledge Management in the Business Sector: First Steps (2003, OECD). Her analytical works at Statistics Canada on topics such as impacts of science, technology and innovation; organization and technological change in the public and private sectors; indicators of growth firms; knowledge management practices; household e-commerce; and wage gaps have been published in the Canadian Economic Observer, Perspectives on Labour and Income, Services Indicators, Health Reports, Focus on Culture, and various working papers series. %4 Institute on Governance Jeff Kinder, Director of Innovation at the Institute on Governance has almost 30 years of experience in government science, technology and innovation policy in the US and Canada. His US experience includes the National Science Foundation, the National Academies and the Naval Research Laboratory. In Canada, Jeff has worked at Industry Canada, Natural Resources Canada and the Council of Science and Technology Advisors. In 2014, he supported the External Advisory Group on Federal S&T (the Knox Panel). Most recently, he led the Federal Science and Technology Secretariat supporting the Minister of Science, the Deputy Minister Champion for Federal S&T and related initiatives. He is now on interchange with the Institute on Governance where he leads the ASPIRE Innovation Collaboratory. At the University of Ottawa, Jeff is a Fellow of the Institute for Science, Society and Policy and an adjunct professor at the Telfer School of Management. He is author and co-editor with Paul Dufour of A Lantern on the Bow: A History of the Science Council of Canada (forthcoming from Invenire), author of Government Science 2020: Re-thinking Public Science in a Networked Age and co-author with Bruce Doern of Strategic Science in the Public Interest: Canada’s Government Laboratories and Science-Based Agencies (U. Toronto Press, 2007). He holds a PhD in public policy, a Master’s in science, technology, and public policy, and a BS in physics. %R http://doi.org/10.22215/timreview/1134 %0 Journal Article %J Technology Innovation Management Review %D 2017 %T Designing a Business Model for Environmental Monitoring Services Using Fast MCDS Innovation Support Tools %A Tuomo Eskelinen %A Teemu Räsänen %A Ulla Santti %A Ari Happonen %A Miika Kajanus %K business model %K data collection %K environmental monitoring %K MCDS %K open data %K service innovation %X The free availability of open data provides opportunities to start new businesses and gain business intelligence. However, although data is often used to support decisions and actions, the possibilities offered by modern sensor technologies with connections to cloud-based data collection services are not being effectively capitalized. Data collection systems are also not generally open source solutions, even though open and flexibly adjustable systems would broaden the opportunities for solutions and larger revenue streams. In this article, we used action research methods to discover new business opportunities in a semi-open information system that utilizes environmental monitoring data. We applied a four-stage innovation process for industry, which included context definition, idea generation, and selection, and produced multi-criteria decision support (MCDS) data to help the design of business model. This was done to reveal business opportunities for an environmental monitoring service. Among these opportunities, one service-style business model canvas was identified as feasible and selected for further development. We identified items that are needed in the commercialization process of environmental monitoring services. Our process combines open environmental monitoring data, participative innovation process, and MCDS support, and it supports and accelerates a co-creative business model creation process that is cost-beneficial in terms of saving time. The results are applicable to the creation of an open data information system that supports data-driven innovation. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 7 %P 36-46 %8 11/2017 %G eng %U http://timreview.ca/article/1119 %N 11 %1 Savonia University of Applied Sciences Tuomo Eskelinen, PhD, works as an RDI Advisor at the Savonia University of Applied Sciences in Finland. His background is in Environmental Sciences, and his expertise and research interests include sustainable value networks, development of business partnerships, and sustainable business models. He organizes research, development, and innovation processes with enterprises and other organizations, with scientists, end users, and customers, from idea generation to business models development and commercialization. He has participated in more than 20 EU-funded projects in the fields of forestry, energy, food, water safety, and processing. He is experienced in performing and coordinating interdisciplinary, international, large-scale research projects, workshops and training. %2 Savonia University of Applied Sciences Teemu Räsänen, D.Sc. (Tech), works as a Senior Lecturer at the Savonia University of Applied Sciences (UAS) in Finland. His background is in Environmental Technology, and his expertise and research interests include environmental informatics, environmental monitoring, data analysis, data mining and developing online monitoring systems. Within this context, his main focus is in the fields of water management, monitoring the impacts of industrial emissions, and waste management. He is also the head of Savonia UAS environmental technology degree program, which includes about 170 students annually. %3 Savonia University of Applied Sciences Ulla Santti, MSc (Econ), has experience as a teacher of Business Administration and Marketing, and she is an expert on research, development, and innovation projects at the Savonia University of Applied Sciences in Finland. She has also undertaken SME business development through practical fieldwork in healthcare, industrial factories, advertising, and the tourism industries. Currently, she is preparing her doctoral thesis at the Lappeenranta University of Technology, Finland. Her research interest includes business models and organizational culture development of SMEs with an interest in what kind of common ground, effects, and connections these concepts have on each other. %4 Lappeenranta University of Technology Ari Happonen, DSc (Tech), is the Head of Computer Science Bachelor programme in the Lappeenranta University of Technology’s (LUT) School of Business and Management, Finland. Ari has been working at LUT for more than 15 years, participating in numerous RDI projects with Finnish and international companies in the contexts of international logistics services, consumer products industries, service development, innovation facilitations and mentoring, consultation, business development, mobile service development, construction industries, digitalization, public–private collaboration R&D efforts, and so on. Ari has a long history working as an intermediate and collaboration facilitator in interdisciplinary projects, workshops, innovation facilitation, development mentoring, teaching, and training and has also acted as the LUT Project Manager for the Akseli project, providing the base knowledge for this publication. %# Savonia University of Applied Sciences Miika Kajanus works as an RDI-liaison in Savonia University of Applied Sciences in Finland. The role is in international RDI funding in Savonia’s focus areas related to food, water, health, industry, and bio products. The main tasks are to organize research, development, and innovation processes with enterprises and other organizations. The work involves collaboration with scientists, SMEs, inventors, end users, and experts aiming in a straightforward way to implement innovations including all the phases starting from idea generation, conceptualization, business models development, and commercialization. Since 2004, he has been involved in more than 100 innovation commercialization projects, and he has more than twenty international research publications. He is one of the creators of the InTo innovation tool. %R http://doi.org/10.22215/timreview/1119 %0 Journal Article %J Technology Innovation Management Review %D 2017 %T Effects of Business Model Development Projects on Organizational Culture: A Multiple Case Study of SMEs %A Ulla Santti %A Tuomo Eskelinen %A Mervi Rajahonka %A Kaija Villman %A Ari Happonen %K business model %K business model canvas %K competing values framework %K development project %K organizational culture %K service design %K SME %X Previous research has shown that links between organizational culture and innovativeness/performance may act as a “social glue” that helps a company develop organizational culture as a competitive advantage. In this study of three case companies, the organizational culture change due business model development projects is studied using the Competing Values Framework (CVF) tool and interviews with respondents about discovered changes. To reveal intervention and implied effects between business model development project and organizational culture changes, we used CIMO logic (context, intervention, mechanism, and outcome) to bridge practice and theory by explanatory, backward-looking research. Our case studies of companies in relatively short-duration business model development projects indicate that organizational culture may have some dynamic characteristics, for example, an increase of the adhocracy organizational type in all case companies or an increase in the hierarchical leadership type in one case company. Thus, the development of an organizational culture type can be partly controlled. Our results also indicated business model development projects do have a minor effect on organizational culture, even when development activities have not been put fully into practice. However, the more comprehensively business model development project activities have been put into practice, the larger the effect on organizational culture. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 7 %P 15-26 %8 08/2017 %G eng %U http://timreview.ca/article/1096 %N 8 %1 Savonia University of Applied Sciences Ulla Santti, MSc (Econ), has experience as a teacher of Business Administration and Marketing, and she is an expert on research, development, and innovation projects at the Savonia University of Applied Sciences in Finland. She has also undertaken SME business development through practical field work in healthcare, industrial factories, advertising, and the tourism industries. Currently, she is preparing her doctoral thesis at the Lappeenranta University of Technology, Finland. Her research interest includes business models and organizational culture development of SMEs with an interest in what kind of common ground, effects, and connections these concepts have on each other. %2 Savonia University of Applied Sciences Tuomo Eskelinen, PhD, works as an RDI Advisor at the Savonia University of Applied Sciences in Finland. His background is in Environmental Sciences, and his expertise and research interests include sustainable value networks, development of business partnerships, and sustainable business models. He organizes research, development, and innovation processes with enterprises and other organizations, with scientists, end users, and customers, from idea generation to business model development and commercialization. He has participated in more than 20 EU-funded projects in the fields of forestry, energy, food, water safety, and processing. He is experienced in performing and coordinating interdisciplinary, international, large-scale research projects, workshops and training. %3 South-Eastern Finland University of Applied Sciences XAMK Mervi Rajahonka, DSc (Econ), works as an RDI Advisor at the Small Business Center (SBC), currently a part of the South-Eastern Finland University of Applied Sciences XAMK, Finland. She has been working at the SBC for about 10 years, participating in numerous EU-funded projects. She earned her doctoral degree in Logistics from the Department of Information and Service Economy at Aalto University School of Business in Helsinki, Finland. She also holds a Master’s degree in Technology from the Helsinki University of Technology and a Master’s degree in Law from the University of Helsinki. Her research interests include sustainable logistics and supply chain management, business models, service modularity, and service innovations. Her research has been published in a number of journals in the areas of logistics, services, and operations management. %4 South-Eastern Finland University of Applied Sciences XAMK Kaija Villman, MMus in Arts Management, works as a Project Manager at the South-Eastern Finland University of Applied Sciences XAMK, Small Business Center (SBC), Finland. She has been working at the SBC for about 7 years, participating in numerous EU-funded projects in the fields of creative industries, service development, and digitalization. She is experienced in coordinating interdisciplinary projects, workshops, and training and she acted as the Project Manager for the PaKe Savo Project. %# Lappeenranta University of Technology Ari Happonen, DSc (Tech) is Head of Computer Science Bachelor programme in Innovation and Software at Lappeenranta University of Technology (LUT), Finland. Ari has been working for the LUT for more than 15 years, participating in numerous RDI projects with Finnish and international companies in the contexts of international logistics services, consumer products industries, service development, consultation, business development, mobile services, construction industries, digitalization, and so on. Ari has a long history working as an intermediate and collaboration facilitator in interdisciplinary projects, workshops, innovation facilitation, development mentoring, teaching, and training and has also acted as the LUT Project Manager for the Akseli project. %R http://doi.org/10.22215/timreview/1096 %0 Journal Article %J Technology Innovation Management Review %D 2017 %T Hitching Healthcare to the Chain: An Introduction to Blockchain Technology in the Healthcare Sector %A Mark A. Engelhardt %K blockchain %K distributed ledger %K health %K patient-centred care %K trust %X Health services must balance patient care with information privacy, access, and completeness. The massive scale of the healthcare industry also amplifies the importance of cost control. The promise of blockchain technology in health services, combined with application layers built atop it, is to be a mechanism that provides utmost privacy while ensuring that appropriate users can easily add to and access a permanent record of information. Blockchains, also called distributed ledgers, enable a combination of cost reduction and increased accessibility to information by connecting stakeholders directly without requirements for third-party brokers, potentially giving better results at lower costs. New ventures are looking to apply blockchain technology to solve real-world problems, including efforts to track public health, centralize research data, monitor and fulfill prescriptions, lower administrative overheads, and organize patient data from an increasing number of inputs. Here, concrete examples of the application of blockchain technology in the health sector are described, touching on near-term promise and challenges. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 7 %P 22-34 %8 10/2017 %G eng %U http://timreview.ca/article/1111 %N 10 %1 Ovodenovo Intellectual Property Consulting Mark Engelhardt holds a PhD from Stanford University in the United States and is a partner at Ovodenovo Intellectual Property Consulting, a full-service patent agency in Ottawa, Canada, where he combines multidisciplinary experience in biological and computational science with experience in intellectual property to help small- and medium-sized companies succeed and to help investors understand technology. He has a passion for non-profit work, and is currently supporting the Ottawa Youth Orchestra Academy as president of their board of directors. Connect through LinkedIn to chat about blockchain technology, intellectual property, non-profit work, and the interesting places they might intersect in the future. %R http://doi.org/10.22215/timreview/1111 %0 Journal Article %J Technology Innovation Management Review %D 2017 %T Improving Internal Communication Management in SMEs: Two Case Studies in Service Design %A Tuomo Eskelinen %A Mervi Rajahonka %A Kaija Villman %A Ulla Santti %K business model %K internal communication management %K participative process %K service design %K stakeholder involvement %K training %X Effective information management is a success factor for business growth, but small and medium-sized enterprises (SMEs) face challenges in transferring knowledge and information from one organizational unit to another. In this study of two case companies, participative business model development processes were designed to identify challenges and solutions in internal communication management. A service design approach based on CIMO logic (context, intervention, mechanism, and output) showed that the participative business model technique and process can identify problems and challenges in internal communication management, as well as in the prioritization of actions. The process is a creative service design process including both divergent and convergent phases. The process increased motivation among personnel to find solutions, encouraged communication, and created joint understanding on how to solve problems. The technique helped to bring tacit information into use. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 7 %P 16-24 %8 06/2017 %G eng %U http://timreview.ca/article/1081 %N 6 %1 Savonia University of Applied Sciences Tuomo Eskelinen, PhD, works as an RDI Advisor at the Savonia University of Applied Sciences in Finland. His background is in Environmental Sciences, and his expertise and research interests include sustainable value networks, development of business partnerships, and sustainable business models. He organizes research, development, and innovation processes with enterprises and other organizations, with scientists, end users, and customers, from idea generation to business models development and commercialization. He has participated in more than 20 EU-funded projects in the fields of forestry, energy, food, water safety, and processing. He is experienced in performing and coordinating interdisciplinary, international, large-scale research projects, workshops and training. %2 South-Eastern Finland University of Applied Sciences XAMK Mervi Rajahonka, DSc (Econ), works as an RDI Advisor at the Small Business Center (SBC), currently a part of the South-Eastern Finland University of Applied Sciences XAMK, Finland. She has been working at the SBC for about 10 years, participating in numerous EU-funded projects. She earned her doctoral degree in Logistics from the Department of Information and Service Economy at Aalto University School of Business in Helsinki, Finland. She also holds a Master’s degree in Technology from the Helsinki University of Technology and a Master’s degree in Law from the University of Helsinki. Her research interests include sustainable logistics and supply chain management, business models, service modularity, and service innovations. Her research has been published in a number of journals in the areas of logistics, services, and operations management. %3 South-Eastern Finland University of Applied Sciences XAMK Kaija Villman, MMus in Arts management, works as a Project Manager at the South-Eastern Finland University of Applied Sciences XAMK, Small Business Center, Finland. She has been working at the SBC for about 7 years, participating in numerous EU-funded projects in the fields of creative industries, service development, and digitalization. She is experienced in coordinating interdisciplinary projects, workshops, and training and she acted as the Project Manager for the PaKe Savo Project. %4 Savonia University of Applied Sciences Ulla Santti, MSc (Econ), has experience as a teacher of Business Administration and Marketing, and she is an expert on research, development, and innovation projects at the Savonia University of Applied Sciences in Finland. She has also undertaken SME business development through practical field work in healthcare, industrial factories, advertising, and the tourism industries. Currently, she is preparing her doctoral thesis at the Lappeenranta University of Technology, Finland. Her research interest includes business models and organizational culture development of SMEs with an interest in what kind of common ground, effects, and connections these concepts have on each other. %R http://doi.org/10.22215/timreview/1081 %0 Journal Article %J Technology Innovation Management Review %D 2017 %T Orchestration Roles to Facilitate Networked Innovation in a Healthcare Ecosystem %A Minna Pikkarainen %A Mari Ervasti %A Pia Hurmelinna-Laukkanen %A Satu Nätti %K case study %K exploratory approach %K healthcare ecosystem %K high-level experts %K innovation orchestration %K roles %X This study examines orchestration roles in a networked innovation context characterized by significant transformation. In particular, an exploratory case study approach is taken to study the roles of innovation network orchestrators and their actions to facilitate networked activities in different phases of the innovation process. The context of the case study, a healthcare ecosystem that aims to co-create technological innovations to support the pediatric surgery journey, provides valuable insights about orchestration and adds knowledge on specific limitations set by the orchestrator-specific and context-related issues in a professional context. The findings of this study highlight the need for careful coordination that allows shared understanding of the goals of the orchestration process and achievable innovation implementations. It is shown that parallel, evolving, and even changing orchestrator roles are needed in complex networked innovation settings. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 7 %P 30-43 %8 09/2017 %G eng %U http://timreview.ca/article/1104 %N 9 %1 VTT Technical Research Centre of Finland Minna Pikkarainen is a joint Connected Health Professor at VTT Technical Research Centre of Finland and the University of Oulu / Oulu Business School, the Martti Ahtisaari Institute, and the Faculty of Medicine. She works as a program leader and a collaborator between different units and departments in University of Oulu, VTT and other OuluHealth ecosystem players. She currently focuses her research in the data-driven service co-creation and business models in health and wellbeing sectors. During 2010–2012, Minna worked as a Business Developer in the Institute Mines Telecom, Paris, and European Innovation Technology (EIT) network in Helsinki. Her key focus areas as a business developer have been in healthcare organizations and digital cities. Her research has been focused on the areas of software development, agile development, and service innovation. %2 VTT Technical Research Centre of Finland Mari Ervasti is a Senior Scientist in the Wellness and Living team at VTT Technical Research Centre of Finland. She received her MSc in Information Networks from the University of Oulu in 2007, and her DSc (Tech) degree in Human-Centered Technology from the Tampere University of Technology in 2012.She has worked as a project manager and researcher in several multi-disciplinary research projects dealing with human-technology interaction, and has over 30 scientific publications in the field. Mari’s research focuses on user experience design and evaluation in versatile application domains with a special focus on participatory design by utilizing user-driven methods. Furthermore, her research addresses the need for predicting and estimating the impacts and value of novel technologies for different stakeholders. Recently, she has focused on the co-creation of connected health services together with patients, healthcare professionals, and companies in the context of future digital hospitals. %3 Oulu Business School Pia Hurmelinna-Laukkanen is a Professor of Marketing, especially relating to international business, in the Oulu Business School at the University of Oulu, Finland, and she is an Adjunct Professor (Knowledge Management) at the Lappeenranta University of Technology’s School of Business and Management. She has published over 60 refereed articles in journals such as the Journal of Product Innovation Management, Industrial and Corporate Change, Industrial Marketing Management, R&D Management, and Technovation. She has contributed to book chapters, over 100 conference papers, and several other scientific and managerial publications. Most of her research has involved innovation management and appropriability issues, including examination of different knowledge protection and value capturing mechanisms. The research covers varying contexts such as internationalization and inter-organizational collaboration. %4 Oulu Business School Satu Nätti is a Professor at the Oulu Business School in Finland. Her main research interests relate to innovation network orchestration, professional services, and key account management. She has published in such journals as Industrial Marketing Management, the Journal of Business and Industrial Marketing, the Journal of Service Management, the Journal of Services Marketing, and the Service Industries Journal. %R http://doi.org/10.22215/timreview/1104 %0 Journal Article %J Technology Innovation Management Review %D 2017 %T Using Artificial Intelligence and Web Media Data to Evaluate the Growth Potential of Companies in Emerging Industry Sectors %A Andrew Droll %A Shahzad Khan %A Ehsanullah Ekhlas %A Stoyan Tanev %K analytics %K artificial intelligence %K business intelligence %K entrepreneurship %K online textual data %K precision medicine sector %K startup growth potential %X In this article, we describe our efforts to adapt and validate a web search and analytics tool – the Gnowit Cognitive Insight Engine – to evaluate the growth and competitive potential of new technology startups and existing firms in the newly emerging precision medicine sector. The results are based on two different search ontologies and two different samples of firms. The first sample includes established drug companies operating in the precision medicine field and was used to estimate the relationship between the firms’ innovativeness and the extent of online discussions focusing on their potential growth. The second sample includes new technology firms in the same sector. The firms in the second sample were used as test cases to determine whether their growth-related web search scores would relate to the degree of their innovativeness. The second part of the study applied the same methodology to the real-time monitoring of the firms’ competitive actions. In our findings, we see that our methodology reveals a moderate degree of correlation between the Insight Engine’s algorithmically computed relevance scores and independent measures of innovation potential. The existence of such correlations invites future work in attempting to analyze company growth potential using techniques founded in web content scraping, natural language processing, and machine learning. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 7 %P 25-37 %8 06/2017 %G eng %U http://timreview.ca/article/1082 %N 6 %1 Gnowit Inc. Andrew Droll is Lead Data Scientist at Gnowit in Ottawa, Canada. Andrew holds PhD and MSc degrees in pure mathematics from Queen’s University in Kingston, Canada, and he holds a BSc degree in Mathematics and Physics from Carleton University in Ottawa, Canada. His peer-reviewed publications span the fields of physics, mathematics, and computer science. Currently, Andrew works on development and management of Gnowit’s research and engineering projects. %2 Gnowit Inc. Shahzad Khan is the CTO of Gnowit Inc. in Ottawa, Canada, that provides personalized, real-time web intelligence for individuals and corporations. The firm employs artificial intelligence to automatically gather data from fragmented web sources in near-real-time and filter the data using human-like synthetic cognitive methods to provide highly curated intelligence to their clients. He has a PhD in Computer Science from the University of Cambridge, United Kingdom, an MSc in Information Studies from Syracuse University in New York, USA, and a BSc (Hons) in Computer Science from the Lahore University of Management Science (LUMS) in Lahore, Pakistan. His research interests lie in semantic analysis on big data repositories using natural language processing and machine learning at scale. %3 University of Southern Denmark Ehsan Ekhlas is a student and entrepreneur completing studies in Technology Entrepreneurship and Business Innovation at the University of Southern Denmark. Ehsan is also Founder & CEO of Mimac IVS, a company focused on fashion accessories for Apple products. In his research, Ehsan uses technological and big data tools to try to discover insights about how people do work in the real world. %4 Southern Denmark University Stoyan Tanev is an Associate Professor in the Department of Technology and Innovation, Faculty of Engineering, Southern Denmark University (SDU) in Odense. Dr. Tanev is leading the Technology Entrepreneurship stream of the Master Program of Product Development and Innovation at SDU. He is also an Adjunct Research Professor in the Sprott School of Business at Carleton University in Ottawa, Canada, where he is associated with the Technology Innovation Management Program. He has a MSc and a PhD in Physics jointly from the University Pierre and Marie Curie, Paris, France, and the University of Sofia, Bulgaria, a PhD in Theology from the University of Sofia, Bulgaria, an MEng in Technology Innovation Management from Carleton University, Canada, and an MA from the University of Sherbrooke, Canada. He has multidisciplinary research interests with a focus on the fields of global technology entrepreneurship, technology innovation management, business model design, and value co-creation. Dr. Tanev is Senior IEEE member, as well as member of the editorial boards of the Technology Innovation Management Review, the International Journal of Actor-Network Theory, and Technological Innovation. %R http://doi.org/10.22215/timreview/1082 %0 Journal Article %J Technology Innovation Management Review %D 2016 %T Detecting White Spots in Innovation-Driven Intellectual Property Management %A Daniel Eckelt %A Christian Dülme %A Jürgen Gausemeier %A Simon Hemel %K business model %K competitive advantage %K competitive arena %K Innovation management %K intellectual capital %K intellectual property %K value proposition %X Technology companies scan the competitive arena for patents to discover research activities and technology trends. Patents are the outcome of innovation processes that take several month or even years, depending on the industry. The process of publishing patents usually lasts longer. A huge time gap of up to several years between early research and development activities and published patents is the consequence. Therefore, a patent is a weak indicator for the identification of early innovation activities. However, the inventor needs intellectual assets such as data, knowledge, and expertise to carry out an innovation process. It is likely that these intellectual assets can improve the competitor analysis – rendering them primary targets. In this article, we introduce a systematic approach to detect intellectual property (IP) activities of stakeholders in selected technology fields (e.g., hiring experts, taking part in research projects, gathering specific data). A technology field with a low intensity of IP activities offers great opportunities, which we call a "white spot". Our proposed approach can help identify the white spots in innovation-driven IP management and thereby help devise recommendations to improve a company’s IP portfolio. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 6 %P 34-47 %8 07/2016 %G eng %U http://timreview.ca/article/1003 %N 7 %1 Heinz Nixdorf Institute Daniel Eckelt (MSc) is a Research Associate in the Heinz Nixdorf Institute at the University of Paderborn, Germany. He works in a team focused on strategic planning and innovation management within the working group of strategic product planning and systems engineering. His research topics are Industrie 4.0, strategic IP management, and innovation management in multi-stakeholder organizations. In this field, he is working in numerous research and industry projects as wells as in political and social consulting. %2 Heinz Nixdorf Institute Christian Dülme (MSc) is a Research Associate in the Heinz Nixdorf Institute at the University of Paderborn, Germany. He works in a team focused on strategic planning and innovation management within the working of group strategic product planning and systems engineering. His research topics are future scenarios for Industrie 4.0, potential identification, and product strategy, particularly the reconfiguration of product portfolios. In these fields, he is working in numerous research and industry projects. %3 Heinz Nixdorf Institute Jürgen Gausemeier is a Senior Professor in the Heinz Nixdorf Institute at the University of Paderborn, Germany. His key activities are strategic product planning and systems engineering. He was speaker of the Collaborative Research Centre 614 "Self-Optimizing Concepts and Structures in Mechanical Engineering" by the German Research Foundation (DFG) and was a member of the German Council of Science and Humanities from 2009 until 2015. Jürgen is the initiator and Chairman of the Supervisory Board of the consultant company UNITY AG. Since 2003, he has been member of acatech, the German Academy of Science and Engineering and has been its Vice President since 2012. He is also Chairman of the Board of the Leading-Edge Cluster "Intelligente Technische Systeme Ostwestfalen-Lippe (it's OWL)”, which was initiated by the Federal Ministry of Education and Research. %4 Simon Hemel (MSc) works in the field of technical controlling for one of the world's leading manufacturers of slewing bearings. After an apprenticeship as a Management Assistant in IT systems at a German telecommunications company, Simon studied industrial engineering with focus on innovation and development management and controlling at the University of Paderborn, Germany. His master's thesis in the field of Intellectual Property Management was carried out in cooperation with the working group of strategic product planning and systems engineering at the Heinz Nixdorf Institute and a German medical-technology company, which is a world market leader in the field of exo-prosthetics. %R http://doi.org/10.22215/timreview/1003 %0 Journal Article %J Technology Innovation Management Review %D 2016 %T Perspectives on Knowledge Mobilization: An Introduction to the Special Issue %A Kimberly Matheson %A Cathy Malcolm Edwards %K health %K interdisciplinary %K knowledge mobilization %K partnerships %X In this introduction to the Technology Innovation Management Review's special issue on Knowledge Mobilization, Guest Editors Kimberly Matheson and Cathy Malcolm Edwards share their different perspectives as an academic and a knowledge broker on the process of knowledge mobilization. Despite their distinctive points of entry into the knowledge mobilization field, they share a common perspective on the value of researchers and knowledge users learning from each other, working together to co-create solutions, and the importance of contributing back into the basic research and training of the next generation. They also provide the context of the authors' contributions to this special issue, noting that the articles are rooted in the authors’ experiences in the health domain, but that they help to understand some of the challenges and rewards of integrating knowledge mobilization into research approaches more generally. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 6 %P 4-8 %8 09/2016 %G eng %U http://timreview.ca/article/1014 %N 9 %1 Carleton University Kimberly Matheson is the Joint Research Chair in Culture and Gender Mental Health at the Royal Ottawa’s Institute of Mental Health Research and Carleton University. She is also a Professor in the Department of Neuroscience, and the founding Director of the Canadian Health Adaptations, Innovations, & Mobilization (CHAIM) Centre at Carleton University in Ottawa, Canada. She is a health psychologist that brings a recognition of the critical role that social determinants play in the health and well-being of disadvantaged or marginalized populations. Her recent work is in partnership with communities and organizations in Northwestern Ontario to promote resilience and well-being among First Nations youth. %2 1125@Carleton Cathy Malcolm Edwards is Managing Director of 1125@Carleton and has an enthusiastic appreciation for the power that research has to improve lives and the world we live in. Her client-centric approach fosters open dialogue, promotes collaborative engagements and encourages successful relationship management practices. As Managing Director of 1125@Carleton, Cathy provides strategic direction as well as guidance to and opportunities for collaborative research and engagement. She is also co-founder of the Born Social Fellowship, a leadership program that inspires youth to create a more just and sustainable world through action and impact. %R http://doi.org/10.22215/timreview/1014 %0 Journal Article %J Technology Innovation Management Review %D 2015 %T A Method and Tool to Support the Management of Systems Engineering Projects %A Claude Baron %A Philippe Esteban %A Rui Xue %A Daniel Esteve %A Michel Malbert %K collaborative engineering %K decision support %K engineering processes %K project management %K system design %K systems engineering %K systems engineering standards %X Too many industrial projects still fail, mainly due to the managerial techniques used. Indeed, organizational processes are more or less specifically mentioned in systems engineering standards, but in practice, project managers tend to rely more on their own standards, which sometimes set forth practices that do not align with those of the systems engineering domain, hence the reported discrepancies that very often lead to project failure. Thus, we argue that, to improve the companies’ competitiveness when developing new products, cooperation between processes related to system development and project management is key to achieving performance and success. This article presents arguments that tend to support this assertion and introduces an ongoing project to develop both a method and tool that aim to integrate both domains. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 5 %P 18-28 %8 03/2015 %G eng %U http://timreview.ca/article/878 %N 3 %1 LAAS Laboratory of the CNRS Claude Baron is a Professor of Computer Sciences at the National Institute of Applied Sciences (INSA) of the University of Toulouse, France. She teaches systems engineering, system design and modelling, and system reliability for real-time and critical embedded software systems in master's programs. Her current research focuses on systems engineering, collaborative engineering, and project management in engineering projects. She develops her research activities in the LAAS-CNRS laboratory in Toulouse. She is the author or co-author of many international articles and several books, and she has received IEEE and INCOSE awards for her work. %2 LAAS Laboratory of the CNRS Philippe Esteban is Associate Professor at the University of Toulouse, France. He conducts his research on systems engineering at the LAAS Laboratory of the CNRS (French National Center for Sciences and Research). He is an expert in the domain of the design and verification of complex and hybrids systems. His predilection domain of application is embedded systems. %3 LAAS Laboratory of the CNRS Rui Xue is a PhD Candidate at LAAS Laboratory of the CNRS (French National Center for Sciences and Research) in Toulouse, France. She received her ME degree in Computer Software and Theory in the year 2012 from Jilin University, China. Her PhD topic is about systems engineering, project management, system modelling, decision processes, and decision engineering. %4 LAAS Laboratory of the CNRS Daniel Esteve is Emeritus Research Director at LAAS Laboratory of the CNRS (French National Center for Sciences and Research) in Toulouse, France. In 1968, he joined the LAAS-CNRS to participate in the development of microelectronics. In 1974, his research work took a new turn towards the management of different programs. In 1981, he was appointed Director of LAAS and later became Head of the Electronics and Computer Sciences Department at the French Ministry of Research and Technology. He is now Emeritus Research Director, and his investigations mainly concern the development of tools and processes needed in the design of complex systems and microsystems. Dr. Esteve has been awarded the CNRS medal of research (1969 and 1976) and the BLONDEL medal. %# Michel Malbert is an entrepreneur and consultant, and he holds a doctorate in Physics from the University of Toulouse. For more than thirty years, he was the CEO and founder of a company involved in applied mathematics. Its main activities were to model and simulate the interaction between elementary particles and matter, and to apply statistical methods to industrial problems. His interests include modelling, simulation, Monte Carlo methods, and others statistical methods. %R http://doi.org/10.22215/timreview/878 %0 Journal Article %J Technology Innovation Management Review %D 2015 %T Scaling Spatial Transformation: Smart Specialization of Urban Capabilities in the Helsinki Region %A Renita Niemi %A Eelis Rytkönen %A Robert Eriksson %A Suvi Nenonen %K campus management %K hybrid spaces %K mobile work %K scaling businesses %K urban development and management %X Societies are shifting towards more complex structures and agile networks through spatial transformation. That shift affects the ways in which citizens interact with and within their physical and virtual surroundings. The interactions define purposes for the modern hybrid spaces, depending on individual demands in relation to space and time. As facilities per se are becoming less relevant, spatial concepts and service that support, attract, and engage modern individuals must be invented. The capabilities of user-orientated processes are important in terms of connectivity, co-creation, and communication, involvement in change, and control as well as governance. This article explores the potential scaling in diverse spatial transformations and summarizes the lessons learned from managing a campus as a small city to managing a larger-scale urban area. The study uses a case study methodology: the data was collected through interviews and document analysis. The framework of five urban capabilities (5Cs), which were initially introduced by the urbanist John Worthington, guided the content analysis of data. The results indicate that the lessons learned in the diverse urban projects can be scaled from a minor urban-area campus to a large urban area. Users of spaces have a need and will to collaborate, co-create, and impact their environments. This view expands the roles of decision makers and planners to controlling the uses of spaces for supporting grassroot initiatives. Consequently, active citizens engage and contribute, which can be a driving force for co-creation, shared ownership, and attractiveness of small- and large-scale areas. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 5 %P 42-51 %8 10/2015 %G eng %U http://timreview.ca/article/936 %N 10 %1 Aalto University Renita Niemi is a design strategist for human-centered change. She is a creative professional who graduated in 2004 from the University of Art and Design Helsinki (TaiK) in Finland. She has major in Industrial and Strategic Design and minor in International Design Business Management (IDBM). Currently, she focuses on her part-time PhD studies at Aalto University. Having several years of academic background working at TaiK and Aalto University, she is experienced at multidisciplinary research, concept development, and design. She has completed a diverse range of design research projects related to housing and living. Her ambition is to form broad initiatives to facilitate further innovation, which involves networking between people with different perspectives, as well as rapid experimentation and creative collaboration. Her passions are greatly connected to planning, design, services, and innovation in context of the urban environment. %2 Aalto University Eelis Rytkönen is interested in socio-technical phenomena, managerial practices, and spatial design in organizational settings. Currently, he works as a researcher for the BES research group in Aalto University, Finland, where he is finishing his doctorate research on dynamics of campus management in spatial transformation. He holds a BSc in Real Estate Economics and an interdisciplinary MSc degree in International Design Business Management (IDBM). %3 Robert Eriksson graduated as an architect from Chalmers University of Technology in Gothenburg, Sweden, in 2005. Currently, he works as a senior advisor in a consultancy solving problems related to the built environment. He has extensive experience in city planning, renewable energy, and open data. Robert has also been active in research, having published scientific publications related to, for example, user empowerment and future campus development. %4 Aalto University Suvi Nenonen has worked as a Research Manager in Aalto University, Finland, since finishing her doctorate in 2005 on work environments that support new knowledge creation. She has published over a hundred scientific publications and acts actively in multiple international facilities management networks such as EuroFM and NewWOW. Suvi also acts as a docent in the Tampere University of Technology, Finland. %R http://doi.org/10.22215/timreview/936 %0 Journal Article %J Technology Innovation Management Review %D 2015 %T Supply Chain Cyber-Resilience: Creating an Agenda for Future Research %A Omera Khan %A Daniel A. Sepúlveda Estay %K cyber-risk %K cybersecurity %K resilience %K supply chain management %K theoretical foundation %X Supply chains have become more vulnerable in recent years, and high-profile cyber-attacks that have crippled the supply chains of well-known companies reveal that the point of entry for hackers is often through the weakest link in the chain. Exacerbated by growing complexity and the need to be visible, these supply chains share vital streams of information every minute of the day, thereby becoming an easy and highly lucrative target for talented criminals, causing financial losses as well as damaging brand reputation and value. Companies must therefore invest in supply chain capabilities to withstand cyber-attacks (i.e., cyber-resilience) in order to guard against potential threats. They must also embrace the reality that this often-unknown dimension of risk is the "new normal". Although interest on this topic has grown in the business world, less has been reported by the academic community. One reason for this could be due to the convergence of two different disciplines, information technology and supply chains, where supply chain cyber-risk and cyber-resilience appear to have a natural fit. The topic of cyber-resilience in supply chains is still in early stages of development, and this is one of the first journals to focus a special issue on it. Currently, the closest academic literature is within the realms of supply chain risk and resilience, where numerous models and frameworks exist. In this article, this literature is explored to identify whether these models can incorporate the dimension of cyber-risk and cyber-resilience. In doing so, we create a research agenda for supply chain cyber-resilience and provide recommendations for both academia and practice. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 5 %P 6-12 %8 04/2015 %G eng %U http://timreview.ca/article/885 %N 4 %1 Technical University of Denmark Omera Khan is a Full Professor of Operations Management at the Technical University of Denmark. She works with leading organizations on a range of supply chain and logistics issues and is advisor to many universities developing courses in logistics, supply chains, and operations management. She has led and conducted research projects commissioned by government agencies, research councils, and companies in supply chain resilience, responsiveness, sustainability, and the impact of product design on the supply chain. Her latest area of research focuses on cyber-risk and resilience in the supply chain. Omera is an advisor to many organizations and provides specialist consultancy in supply chain risk management. She is a highly acclaimed presenter and is regularly invited as a keynote speaker at global conferences and corporate events. She has published her research in leading journals, contributed to several book chapters, and is lead author of Handbook for Supply Chain Risk Management: Case Studies, Effective Practices and Emerging Trends. She founded and was Chair of the Supply Chain Risk and Resilience Research Club and the Product Design and Supply Chain Special Interest Group. She has also been a visiting professor at a number of leading business schools. %2 Technical University of Denmark Daniel A. Sepulveda Estay is a PhD researcher at the Technical University of Denmark, where he researches cyber-risk and security in the global supply chain. He has worked in the engineering and supply divisions of a number of multinational companies, both in strategic/leadership and operational roles for over 11 years, having partially led initiatives such as the implementation of lean manufacturing in Coca-Cola Company Latin America and supply rationalization in BHP Billiton´s copper projects division. Daniel has a BSc in Mechanical Engineering from the Federico Santa Maria Technical University in Valparaiso, Chile, an MSc degree in Industrial Engineering from the Pontifical Catholic University of Chile in Santiago, Chile, and an MSc degree in Management from the MIT Sloan School of Management, in Boston, United States. %R http://doi.org/10.22215/timreview/885 %0 Journal Article %J Technology Innovation Management Review %D 2014 %T Accessing Value-in-Use Information by Integrating Social Platforms into Service Offerings %A Ville Eloranta %A Juho-Ville Matveinen %K platforms %K service systems %K service-dominant logic %K social media %K value-in-use %X This article proposes a new approach for assessing the value derived from using a service offering (i.e., value-in-use) through the utilization of “social platforms.” We define a social platform as an adaptable digital service environment that enables the co-creation of value through social interactions with other service systems. By reviewing the relevant literature, detailed propositions are built based on the integration of theoretical concepts, thereby combining the literature on service-dominant logic, platforms, and social media. The primary argument of the article is that embedding social platforms in a company's services may result in more efficient retrieval and understanding of customer insights, better management of customer intelligence, and ultimately higher value-in-use. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 4 %P 26-34 %8 04/2014 %G eng %U http://timreview.ca/article/782 %N 4 %1 Aalto University Ville Eloranta, MSc (Tech), is a doctoral student in the Service Engineering and Management (SEM) research group at Aalto University School of Science, Finland. Ville joined academia in 2012 after seventeen years in digital service design business and seven years of entrepreneurship. Ville’s research interests cover manufacturers’ service infusion/servitization, service networks, and service platforms. Currently, he is focusing on studying the sources of competitive advantage in service networks and methods of agile service network orchestration. %2 Diagonal Juho-Ville Matveinen, MSc (Tech), is a business designer at Diagonal, an acclaimed service design agency in Finland. His forte is organization development and the strategic planning of service ecosystems in addition to managing change as part of business development activities. He has a background in research at the Department of Industrial Engineering and Management at Aalto University School of Science, where he focused on researching digital service platforms and their application in business development. %R http://doi.org/10.22215/timreview/782 %0 Journal Article %J Technology Innovation Management Review %D 2014 %T Product and Service Interaction in the Chinese Online Game Industry %A Patrik Ström %A Mirko Ernkvist %K China %K Korea %K MMOG %K network %K online gaming %K product and service %K service innovation %X This article examines the rapidly-growing online game industry in China, which is a prime example of the changing regional landscape of new creative industries in East Asia. The industry’s evolution in China demonstrates the complexity of the growth of this industry through various knowledge and production networks. Despite the fact that Chinese companies were initially a second mover in this industry and had limited technological competence, they managed to move up the value chain within a few years, from operators of foreign-developed games to game developers. The catch-up process in this creative industry has differed from traditional manufacturing industries, which reflects the responsiveness and close proximity between product and service as key elements of the online game experience. This article conceptualizes this product–service offering in the industry and highlights its requirement for a widespread geographical network, as well as close proximity and responsiveness between elements of the network. In the empirical study of the growth of the Chinese online game industry described here, we argue that Chinese companies have managed to grow by utilizing the strategic control of service, player preferences, and responsiveness in this network, and translating this control into constant incremental improvement of their game development offering. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 4 %P 6-17 %8 05/2014 %G eng %U http://timreview.ca/article/789 %N 5 %1 University of Gothenburg Patrik Ström is Associate Professor of Economic Geography at the Centre for International Business Studies, Department of Business Adminstration, University of Gothenburg, Sweden. He holds a PhD in Business Adminstration from Roskilde University, Denmark and an Econ. Dr. in Economic Geography from the University of Gothenburg. Has was formerly a Pro Futura Fellow at the Swedish Collegium for Advanced Study in Uppsala, Sweden. His research focuses on the development of services economies in East Asia and integration of international services markets. Industries of particular interest are knowledge-intensive business services and creative industries such as online computer games. Patrik Ström is also the President of the European Association for Research on Services, RESER. %2 Ratio Institute Mirko Ernkvist wrote his PhD in Economic History on discontinuous technologies in gaming machine manufacturing. After his dissertation, he spent two years as a JSPS postdoctoral researcher at the University of Tokyo, Japan, focusing on the formation of technology-intensive companies and industry policy in the game industry, involving studies of the game industry in Japan, Korea, and China. He has studied the policy implication of the emergence of virtual economy for the World Bank. In 2012, Dr. Ernkvist joined the Ratio Institute as a Wallander Postdoctoral Researcher. He is currently involved in research about technological change and deregulation of industries. %R http://doi.org/10.22215/timreview/789 %0 Journal Article %J Technology Innovation Management Review %D 2014 %T Radical Versus Incremental Innovation: The Importance of Key Competences in Service Firms %A Marit Engen %A Inger Elisabeth Holen %K community innovation survey %K competences %K innovation %K innovation novelty %K services %X Today, innovation often takes place using open practices and relies on many sources for knowledge and information. The purpose of this article is to study how different knowledge-based antecedents influence the ability of service organizations to innovate. Using data about the Norwegian service sector from the 2010 Community Innovation Survey, we examined how three types of competence, namely R&D activities, employee-based activities, and customer-related activities, influence the propensity of firms to introduce radical or incremental innovations. The results show that R&D-based competence is important for service firms when pursuing radical innovations, whereas employee-based activities such as idea collaboration are only found to influence incremental innovations. The use of customer information was found to be an important driver for both radical and incremental innovations. The findings points to managerial challenges in creating and balancing the types of competence needed, depending on type of innovation targeted by an organization. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 4 %P 15-25 %8 04/2014 %G eng %U http://timreview.ca/article/781 %N 4 %1 Lillehammer University College Marit Engen is an Assistant Professor at Lillehammer University College, Norway, where she is also a PhD student at The Centre for Innovation in Services. Her research project focuses on the management of employee-driven service innovation with a particular focus on idea creation in frontline employees and how ideas from the front end are absorbed into the innovation processes in service organizations. She holds an MSc in Marketing from Buskerud and Vestfold University College, Norway, with a specialization in knowledge management. She has worked as an advisor in the tourism sector for several years and has broad experience from projects in both the private and public sectors. %2 Lillehammer University College Inger Elisabeth Holen is a PhD student in the field of public and private service innovation at the Centre of Innovation in Services at Lillehammer University College, Norway. Her research has a special focus on linkages between innovation activity and business performance in service firms, but also on how public policy can stimulate innovation. She holds an MSc in Business and Economics from the BI Norwegian Business School in Oslo, Norway. She is also a co-owner of a milk-producing farm and has experience from agriculture and business consulting, and she has worked with a variety of entrepreneurs as well as established companies. %R http://doi.org/10.22215/timreview/781 %0 Journal Article %J Technology Innovation Management Review %D 2013 %T On the Road to Holistic Decision Making in Adaptive Security %A Mahsa Emami-Taba %A Mehdi Amoui %A Ladan Tahvildari %K adaptive security %K architecture %K automation %K cyberattacks %K cybersecurity %K game theory %K holistic decision making %K self-adaptive software %K self-protecting software %X Security is a critical concern in today's software systems. Besides the interconnectivity and dynamic nature of network systems, the increasing complexity in modern software systems amplifies the complexity of IT security. This fact leaves attackers one step ahead in exploiting vulnerabilities and introducing new cyberattacks. The demand for new methodologies in addressing cybersecurity is emphasized by both private and national corporations. A practical solution to dynamically manage the high complexity of IT security is adaptive security, which facilitates analysis of the system's behaviour and hence the prevention of malicious attacks in complex systems. Systems that feature adaptive security detect and mitigate security threats at runtime with little or no administrator involvement. In these systems, decisions at runtime are balanced according to quality and performance goals. This article describes the necessity of holistic decision making in such systems and paves the road to future research. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 3 %P 59-64 %8 08/2013 %G eng %U http://timreview.ca/article/717 %N 8 %1 University of Waterloo Mahsa Emami-Taba received her BEng degree in Computer Engineering from Shahid Beheshty University, Iran, in 2005. She received her MMath degree in Computer Science from the University of Waterloo, Canada, in 2009. After completing her studies, she worked as a software designer and developer. She is currently working toward a PhD degree in the Department of Electrical and Computer Engineering at the University of Waterloo. Her research interests include self-adaptive software systems, adaptive security, and nature-inspired adaptive software. %2 University of Waterloo Mehdi Amoui is a Postdoctoral Fellow at the University of Waterloo, Canada. He currently works as a researcher/consultant on a joint research project with the Software Verification and Validation team at Blackberry Inc., Canada. In 2002, he received his PhD from the University of Waterloo on the topic of an evolving software system for self-adaptation, and in 2006, he received an MASc degree in Artificial Intelligence and Robotics from the University of Tehran. His main research interests include self-adaptive software systems, search-based software engineering, software evolution, and software quality. %3 University of Waterloo Ladan Tahvildari is an Associate Professor in the Department of Electrical and Computer Engineering at the University of Waterloo, Canada, and she is the founder of the Software Technologies Applied Research (STAR) Laboratory. Together with her research team, she investigates methods, models, architectures, and techniques to develop higher-quality software systems in a cost-effective manner. Her research accomplishments have been recognized by various awards, including the prestigious Ontario Early Researcher Award, which recognized her work in self-adaptive software. She is a Senior Member of the IEEE, a member of the ACM, and a Professional Engineer (PEng). %R http://doi.org/10.22215/timreview/717 %0 Journal Article %J Technology Innovation Management Review %D 2013 %T University-SME Collaboration and Open Innovation: Intellectual-Property Management Tools and the Roles of Intermediaries %A Isabelle Deschamps %A Maria G. Macedo %A Christian Eve-Levesque %K intellectual property %K intermediaries %K IP management %K Open innovation %K technology transfer %K university-enterprise collaboration %K university-SME collaboration %X In 2009, the Conseil de la science et de la technologie du Québec (CST) made 13 recommendations to the Government of Quebec in order to shift innovative actors towards open-innovation practices adapted to the province's context: diversified economic sectors, a majority of small and medium-sized enterprises (SMEs), public universities, etc. Among these recommendations are: i) to set up flexible mechanisms to promote research collaboration between public-private sectors such as universities and SMEs, and ii) to optimize intermediation bodies’ contribution to establish open-innovation practices. Furthermore, the lack of adequate understanding and tools for the management of intellectual property (IP) was identified as a major inhibitor of open-innovation practices, to which actors should pay specific attention. In this article, we present results and recommendations from a field study focused on two groups of actors: i) companies involved in collaborative innovation and ii) intermediary agents enabling innovation and technology transfer. Our first goal was to shed some light on factors that facilitate open innovation through improved university-enterprise collaborations and, more importantly, that attempt to overcome the irritants related to IP management. Our second goal was to analyze the roles of diverse intermediaries in the fostering of successful collaborations between universities and SMEs. Our study yielded three findings: i) SMEs do not care about understanding and improving their capabilities about IP and are not equipped with adequate tools and best practices for managing IP and for managing the overall collaborative mechanisms in general; ii) this gap in preparation for open innovation is persistent, since even the intermediaries, whose role is to guide SMEs in university-enterprise collaborations, suffer themselves from the lack of appropriate IP transfer and sharing tools, and do not perceive the need to offer better support in this regard; and iii) overall, current IP-transfer and collaboration-management tools are not sophisticated enough to provide appropriate support for the implementation of open innovation, by which we mean more open and collaborative innovation in the context of university-enterprise collaborations. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 3 %P 33-41 %8 03/2013 %G eng %U http://timreview.ca/article/668 %N 3 %1 École de technologie supérieure Isabelle Deschamps is Professor and founder of graduate programs in Innovation Management at École de technologie supérieure in Montreal, Canada. A professional engineer, she has been active for 30 years as a consultant, trainer, investor, and researcher in the fields of collaborative technological innovation. She has been advisor and manager in governmental agencies, incubators, transfer centres, and clusters in industries such as aluminum, environment, information technologies, nanotechnologies, and life science. Directly active for more than 15 years in the Quebec innovation ecosystem, she coached and financed startups and university spin-offs as Vice-President of Inno-centre, a technological incubator and as Partner of Capimont Technologies, a private venture capital group. Since 2007, she has been involved in fast-growing high-tech SMEs for the management of innovation and university-enterprise collaborations. She holds an MBA from HEC-Montréal and a DBA in Innovation Management from Harvard University. %2 École de technologie supérieure / SePSI-UQAM Maria Macedo is a Technology Transfer Officer at Service des partenariats et soutien à l'innovation (SePSI-UQAM), in Montreal, Canada, where she manages partnership research projects and university intellectual property. In this position, she creates a link between top university research and the unmet needs of industry, thereby providing the university's members with a real opportunity to gain any commercial benefits arising from their research. Maria has over 10 years of experience in innovation management and strategic planning. In recent years, she has conducted industry studies that identify the strengths, weaknesses, opportunities, and threats to the industry’s development and innovation. Maria completed her undergraduate studies at Universidad Nacional Autonoma de México (UNAM) in Food Chemistry and she holds an MSc and a PhD in Food Sciences from Laval University in Québec City as well as a MBA from HEC Montréal. She is finalizing an MSc in management of innovation at École de technologie supérieure in Montreal. %3 École de technologie supérieure Christian Eve-Levesque is a young professional who cumulates experience in product development, technology transfer, and production engineering in medical and robotic sectors. He holds a Bachelor of Mechanical Engineering and a Masters Degree in Innovation Management from École de technologie supérieure in Montreal, Canada. He is active in university-enterprise collaboration projects as well as in enterprise-enterprise collaboration projects. Christian also teaches business strategy for graduate programs in Innovation Management at École de technologie supérieure. %R http://doi.org/10.22215/timreview/668 %0 Journal Article %J Open Source Business Resource %D 2011 %T Nokia's Hybrid Business Model for Qt %A John Schreuders %A Arthur Low %A Kenneth Esprit %A Nerva Joachim %X In today's challenging economy, startup companies are finding it more and more difficult to gain a foothold and traction in the market. Free/libre open source software (F/LOSS) allows a company to gain exposure to their products. However, few firms offer F/LOSS solutions alone. The vast majority combine proprietary and open source products while receiving revenues from both traditional license fees and open source offerings (Bonaccorsi and Giannangeli, 2006). This dual practice of offering F/LOSS as well as a commercial license is a hybrid business model. In this article, we focus on the hybrid business model for Nokia's Qt product: how it is implemented, why it was implemented, and the extent to which the model has been effective. The Qt story illustrates how F/LOSS business models were developed during a period when participants were just beginning to understand how to make money with open source. %B Open Source Business Resource %I Talent First Network %C Ottawa %8 01/2011 %G eng %U http://timreview.ca/article/413 %N January 2011 %9 Articles %1 Carleton University John Schreuders is a graduate student in the Technology Innovation Management program at Carleton University in Ottawa. Prior to his work at Carleton, John received his BEng in Computer Engineering at the Royal Military College of Canada in Kingston, Ontario. John has 15 years of experience in designing real-time software systems in many different fields, including defense, aerospace, finance and telecommunications. %2 Crack Semiconductor Arthur Low is a graduate student in the Technology Innovation Management program at Carleton University in Ottawa. He has over 18 years of experience in Integrated Circuit design. Art is an Electrical Engineer who uses open source IC design simulators and software development tools for his cryptographic Silicon IP business, Crack Semiconductor. %3 Carleton University Kenneth Esprit received his BSc degree from the University of Pinar del Rio, Cuba in Telecommunication and Electronics Engineering, in 2004. He is currently a graduate student in the Technology Innovation Management program at Carleton University in Ottawa. He has over the 6 years of experience in mobile communication and has used open source software as an optimization tool for radio frequency planning and BTS maintenance. %4 Carleton University Nerva Joachim is an Electrical Engineer and has over ten years of experience in electronic control systems design. He has worked in Montreal, Toronto, and the Ottawa capital region. He is currently a graduate student in the Technology Innovation Management program at Carleton University in Ottawa, where he is involved in a collaborative project with Ottawa University, the Natural Sciences and Engineering Research Council of Canada (NSERC), the Ottawa Centre for Research and Innovation (OCRI), and Kylowave Inc., a company that is a member of the Lead to Win ecosystem. %0 Journal Article %J Open Source Business Resource %D 2010 %T Experiences From the OSSIE Open Source Software Defined Radio Project %A Carl B. Dietrich %A Jeffrey H. Reed %A Stephen H. Edwards %A Frank E. Kragh %X This article briefly describes OSSIE, a university-based open source Software Defined Radio project based on the U.S. Department of Defense's Software Communications Architecture. The OSSIE software has proven useful for rapid prototyping by industry as well as for published research and education of hundreds of graduate and undergraduate students and short course participants. In addition to examples of OSSIE's successes, the project's challenges and approaches to mitigating and overcoming them are described. %B Open Source Business Resource %I Talent First Network %C Ottawa %8 03/2010 %G eng %U http://timreview.ca/article/334 %N March 2010 %9 Articles %1 Virginia Tech Carl B. Dietrich is a Research Assistant Professor in the Bradley Department of Electrical and Computer Engineering at Virginia Tech, where he completed Ph.D. and M.S. degrees after graduating from Texas A and M University. He worked with the Defense Information Systems Agency, Arlington, Virginia and Bell Northern Research, Richardson, Texas and conducted research on adaptive and diversity antenna systems and radio wave propagation. His current work in software defined radio (SDR) includes leading projects related to the OSSIE open source effort. He chairs the Wireless Innovation Forum Educational Work Group, is a member of IEEE, ASEE, and Eta Kappa Nu, and is a Professional Engineer in Virginia. %2 Virginia Tech Jeffrey H. Reed is the Willis G. Worcester Professor in the Bradley Department of Electrical and Computer Engineering and director of Wireless @ Virginia Tech. His area of expertise is in software radios, cognitive radios, wireless networks, and communications signal processing. He is an IEEE Fellow and the author of Software Radio: A Modern Approach to Radio Design (Prentice Hall, 2002) and An Introduction to Ultra Wideband Communication Systems (Prentice Hall, 2005). %3 Virginia Tech Stephen H. Edwards, Associate Professor of Computer Science at Virginia Tech, has interests in component-based software, automated software testing, and educational uses of computers. As the PI on an NSF phase II CCLI project, he developed Web-CAT, the most widely used open-source automated grading tool for computer programming assignments, with nearly 10,000 users at over 30 institutions worldwide. He is also a member of his department's undergraduate program committee, and chair of the subcommittee on curriculum and courses. Dr. Edwards has a background in component-based systems and has collaborated on software-defined radio research since 2007. %4 Naval Postgraduate School Frank E. Kragh is an Assistant Professor of Electrical and Computer Engineering at the Naval Postgraduate School in Monterey, California. Dr. Kragh received his B.S. from Caltech in 1986, his M.S. from the University of Central Florida in 1990, and his Ph.D. from the Naval Postgraduate School in 1997. His chief research and teaching interests are digital communications, software defined radio, multiple-input multiple-out systems, and military communications systems. %0 Journal Article %J Open Source Business Resource %D 2010 %T Open Source Contributions as a Complement to Your Sales Strategy %A Jason Côté %A Julian Egelstaff %X Freeform Solutions, a not-for-profit IT consultancy, discovered a large portion of its work was being carried out without being paid for directly from consulting fees. This led to an investigation of the nature of such pro bono work, and what value it could provide to Freeform and its clients. Supporting open source communities was determined to be the most significant use of the time possible. Accordingly, Freeform has taken steps to focus a significant portion of its work on that task, and to integrate this work with its overall orientation to clients. This commitment to open source provides a strong differentiator in the marketplace. It also enables one kind of prioritization of sales leads. Ultimately, the commitment to the work is considered the most important aspect of the work, rather than the specific kind of activities that are undertaken, or how they are paid for. %B Open Source Business Resource %I Talent First Network %C Ottawa %8 10/2010 %G eng %U http://timreview.ca/article/387 %N October 2010 %9 Articles %1 Freeform Solutions Jason Côté is the President and CEO of Freeform Solutions. He has held senior positions at CANARIE, as well as chief executive positions at Actua, and CanadaHelps, all three of them leading national not-for-profits that excel in the use of information technology. Today, Jason oversees all operations at Freeform, and works with clients and staff to build the IT capacity of the not-for-profit sector. He holds a Bachelor's degree in Computer Systems Engineering and an Executive MBA in Leadership. %2 Freeform Solutions Julian Egelstaff has been working in the software and IT industries for over 13 years. In 2003, he co-founded Freeform Solutions, a not-for-profit organization with a mission to help other not-for-profits use technology more effectively. The idea for Freeform Solutions came from seeing how not-for-profit and public sector organizations have many IT challenges in common, but they experience them and approach them differently from commercial organizations. Maybe a for-the-sector, by-the-sector, approach could help everyone do better? These days Julian puts all his experience to use planning systems with Freeform's partners. He is also the lead programmer of the open source project Formulize, which is a web form and data management system that is designed to provide non-programmers with the ability to create database systems on the web. Before working with technology, Julian spent a lot of time writing and thinking his way towards a Bachelor's degree in Journalism and Philosophy. %0 Journal Article %J Open Source Business Resource %D 2009 %T Community-Built Software: What I Learned from Calagator %A Audrey Eschright %X Many open source projects start with a single developer trying to scratch an itch by making a new tool for their own use. But what if the need to be addressed is bigger, and affects more people? How can the creation of open source software involve a whole community? At the start of 2008 I decided to build a solution to an ongoing problem in my hometown of Portland, Oregon. Portland's growing technology scene was having trouble tracking all of the user groups, meetups, and events that people were planning. I started a central calendar using Google Calendar, but found it hard to maintain. People planning the events needed the ability to make their own updates without me having to add them individually as users. A single, central information source that would be completely open to the community at large was needed. The solution became an open-source calendar aggregator called Calagator. The process of creating that solution became a very rewarding community-building effort. By trying different things along the way, we learned how to organize an open source project to encourage community development, and code sprint practices for group work sessions, and worked with a number of tools that make collaboration easier. %B Open Source Business Resource %I Talent First Network %C Ottawa %8 06/2009 %G eng %U http://timreview.ca/article/260 %N June 2009 %9 Articles %1 Elevated Code Audrey Eschright is a programmer and self-described geek who works as a developer for Elevated Code. She is part of the core team for Calagator, an open source calendar aggregation project. She was also a founding board member of the Legion of Tech, and is currently co-chair of the Open Source Bridge conference. She was recently featured in the Oregonian's Ultimate Northwest Magazine as one of Portland's 25 Most Creative Thinkers. %0 Journal Article %J Open Source Business Resource %D 2009 %T Social Actions: Making the Web More Philanthropic %A Peter Deitz %A Christine Egger %X Social Actions makes it easier for people to turn their good intentions into meaningful action. The organization has created an open source database of actions people can take on any issue. The actions in the database come from across the social web and include everything from volunteer opportunities to micro credit loans. It currently aggregates opportunities to make a difference from 50+ action sources, including: CanadaHelps, Kiva, Idealist, GlobalGiving, GiveIndia, and Greater Good South Africa. Using the Social Actions application programming interface, we encourage third party developers to build web and mobile applications that intelligently distribute actions from our database on the websites, social networks, and mobile phones that millions of people use every day. This article describes how Social Actions applies open source principles to the organization's products and processes. In its entirety, Social Actions is intentionally designed to contribute to the ongoing and vibrant conversations about open source practices and principles. %B Open Source Business Resource %I Talent First Network %C Ottawa %8 07/2009 %G eng %U http://timreview.ca/article/269 %N July 2009 %9 Articles %1 Social Actions Peter Deitz is a blogger, social media consultant, and the founder of Social Actions. He is a guest blogger on Social Edge, the Stanford Social Innovation Review, and PopTech. Peter has spoken at several 2009 venues including the Nonprofit Technology Conference, the NetSquared Conference, Connecting Up Australia, Semantic Technology Conference, and My Charity Connects. Peter holds a BA in History from McGill University and an MA in History from the University of Toronto. He lives in Montreal, Quebec. %2 Social Actions Christine Egger is a founding team member of Social Actions. She holds a master's in International Development from Michigan State University and brings 15 years' experience in for- and non-profit project management, fund development, networking and collaboration, and strategic planning to the Social Actions team. Her work focuses on the intersection of international development, philanthropy, and the complexity sciences. She lives in southeast Michigan. %0 Journal Article %J Open Source Business Resource %D 2009 %T Ways of Engaging Consumers in Co-production %A Michael Etgar %X As co-production becomes an important engagement for many consumers-suppliers situations, the issue of how to encourage consumers to engage in co-production becomes an important question. Marketers need to recognize that co-production is not an automatic consumer situation but a conscious decision by consumers to engage in such activities. This article presents several factors which may enhance the ability of consumers to engage in co-production. To engage consumers, marketers have to ensure that they offer those products and services that can be individually adjusted and modified, and to present them to consumers who have a higher propensity to engage in co-production activities. In order for consumers to agree to such endeavours, marketers must find what kind of benefits targeted consumers seek in such activities. Those usually encompass economic, psychological and social needs. Then, they have to offer them packages which can fulfill such needs. %B Open Source Business Resource %I Talent First Network %C Ottawa %8 12/2009 %G eng %U http://timreview.ca/article/307 %N December 2009 %9 Articles %1 School of Business Administration in the College of Management Academic Studies Michael Etgar is a professor at the School of Business Administration in the College of Management Academic Studies, Israel. He currently serves as the Academic Director of the Supply Channels Management Program in the School. Professor Etgar earned his Ph.D in Marketing at UC Berkeley and has taught in NYU, University of Northern Florida and at SUNY Buffalo. He has written over 50 articles in marketing, two books, and numerous chapters in several books. He has consulted to several large scale Israeli companies, to government agencies and to several international organizations. Currently he is engaged in several research projects about international retailing, co-production, application of new technologies for marketing management and service quality. %0 Journal Article %J Open Source Business Resource %D 2007 %T Supporting Not-for-Profits: an Opportunity for the Commons %A Jason Côté %A Julian Egelstaff %X In 2004, the Nonprofit Open Source Initiative (NOSI) released "Choosing and Using Free and Open Source Software: A Primer for Nonprofits". The primer describes the potential impact that Free/Libre and Open Source Software (F/LOSS) might have on the not-for-profit (NFP) sector. In a recently released update, the primer concludes that, despite many advances in the use of F/LOSS in the sector over the past several years, a real and perceived lack of support remains a significant barrier to the increased adoption of F/LOSS by NFPs. Support is often the last thing people think of when they think of F/LOSS and NFPs. Instead, people tend to focus on the price, which is of particular importance to cash-strapped NFPs. There is a widely held belief that free software represents a cost savings to NFPs. %B Open Source Business Resource %I Talent First Network %C Ottawa %8 11/2007 %G eng %U http://timreview.ca/article/56 %N November 2007 %9 Articles %1 Freeform Solutions Jason Cote is the President and CEO of Freeform Solutions. He has held senior positions at CANARIE, as well as chief executive positions at Actua, and CanadaHelps, all three of them leading national not-for-profits that excel in the use of information technology. Today, Jason oversees all operations at Freeform, and works with clients and staff to build the IT capacity of the not-for-profit sector. He holds a Bachelor's degree in Computer Systems Engineering and an Executive MBA in Leadership. %2 Freeform Solutions Julian Egelstaff is the Senior Director of Consulting Services. Prior to co-founding Freeform Solutions, Julian held a variety of positions in project management, documentation, and internal tool development at Corel and later Cognos. Today, Julian oversees all consulting projects, manages client relationships and coordinates Freeform's open source development efforts. Julian has 8 years experience in PHP development, and is a ZCE. He holds a Bachelor's degree in Journalism and Philosophy, and has completed some graduate studies in Cognitive Science.