%0 Journal Article %J Technology Innovation Management Review %D 2017 %T Action Research as a Framework to Evaluate the Operations of a Living Lab %A Sara Logghe %A Dimitri Schuurman %K action research %K Living lab %K panel management %K participatory action research %K user research %X In this article, we propose an action research approach to capture and act upon the delights and frustrations of panel members who participate in living lab research in order to optimize the operations of the living lab itself. We used this approach to test the effectiveness of action research in providing guidelines to practitioners to evaluate and design effective and sustainable user involvement processes in living labs. We conducted a focused literature review and an in-depth case study of both the integration of a researcher within the community and the implementation of an action research project within an existing living lab. This living lab is regarded as both a forerunner and a best-practice example in Europe. Based on our findings, we recommend co-creating the “operations” of a living lab with the users themselves following a combined action research and living lab approach. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 7 %P 35-41 %8 02/2017 %G eng %U http://timreview.ca/article/1056 %N 2 %1 imec – MICT – Ghent University Sara Logghe is a Living Lab Researcher at imec – MICT – Ghent University in Belgium. She holds master’s degrees in History and Communication Sciences from Ghent University, and her research interests include the potential of social media for cultural institutions, the changing library landscape, and living labs. %2 imec – MICT – Ghent University Dimitri Schuurman is the Team Lead in User Research at imec.livinglabs and a Senior Researcher at imec – MICT – Ghent University in Belgium. He holds a PhD and a Master’s degree in Communication Sciences from Ghent University. Together with his imec colleagues, Dimitri developed a specific living lab offering targeted at entrepreneurs in which he has managed over 100 innovation projects. Dimitri is responsible for the methodology and academic valorization of these living lab projects and coordinates a dynamic team of living lab researchers. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. His PhD thesis was entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. %R http://doi.org/10.22215/timreview/1056 %0 Journal Article %J Technology Innovation Management Review %D 2016 %T Governing Quintuple Helix Innovation: Urban Living Labs and Socio-Ecological Entrepreneurship %A Bastiaan Baccarne %A Sara Logghe %A Dimitri Schuurman %A Lieven De Marez %K distributed innovation %K quintuple helix innovation %K social ecology %K socio-ecological entrepreneurship %K urban living labs %X Growing urbanization puts pressure on both social and ecological systems. This pressure raises complex and multi-facetted challenges that can only be tackled by collaborative and distributed innovation development processes. However, theoretical frameworks that assess such collaborations are often very conceptual, with little focus on the actual governance mechanisms that facilitate them. This article studies the urban living lab concept as an inter-organizational design and multi-stakeholder innovation development process to govern the quintuple helix model for innovation by means of an action research based multidimensional case study design, which focuses on the concepts of innovation democracy, mode 3 knowledge production, the innovation ecosystem as a system of societal subsystems, and socio-ecological transition. In this way, we provide a more profound understanding of such innovation processes to tackle socio-ecological challenges by means of public–private interactions driven by eco-entrepreneurship. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 6 %P 22-30 %8 03/2016 %G eng %U http://timreview.ca/article/972 %N 3 %1 iMinds – MICT – Ghent University Bastiaan Baccarne is a Research and Teaching Assistant at iMinds-MICT, a research group within the communications department of Ghent University, where he works on the topic of user-centric innovation development in the context of (new) media and ICT. Bastiaan is also a PhD student working on citizen empowerment through the co-development of socio-technical innovations in an urban environment. Being part of iMinds Living Labs, Bastiaan works as a user researcher for several SME and startup projects, with an overall academic focus on the possibilities and limitations of user-centric innovation development ecosystems. %2 iMinds – MICT – Ghent University Sara Logghe obtained a master’s degree in both History and Communication Sciences with specialization in New Media and Society at Ghent University. Her second master's thesis was Cultural Communication on the Internet: A Study on the Potential of Social Media for Cultural Institutions. A three-month internship at iMinds Living Labs encouraged her interest in research on living labs, and in May 2013, Sara joint iMinds-MICT as a Junior Researcher. Working on cultural projects within living lab research, Sara developed a specific interest in the changing library scene. %3 iMinds – MICT – Ghent University Dimitri Schuurman holds a PhD (2015) and Master's in Communication Sciences (2003) from Ghent University in Belgium. He joined the research group iMinds – MICT – Ghent University in 2005 and started working at iMinds Living Labs in 2009. Together with his iMinds colleagues, Dimitri developed a specific living lab offering targeted at startups and SMEs, in which he has managed over 50 innovation projects. As a senior researcher, Dimitri is currently responsible for the methodology and academic valorization of living lab projects. He also coordinates a dynamic team of living lab researchers from iMinds – MICT – Ghent University. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. In early 2015, he finished his PhD entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. %4 iMinds – MICT – Ghent University Lieven De Marez is Research Director of the iMinds Media & ICT (MICT) research group and teaches on the topics of innovation research, media, market and ICT, and new communication technologies in the Department of Communication Sciences at Ghent University in Belgium. MICT is one of 16 research groups within iMinds, and Lieven is also part of the management team of iMinds Living Labs’ facilitating infrastructure for living lab research. %R http://doi.org/10.22215/timreview/972