%0 Journal Article %J Technology Innovation Management Review %D 2017 %T Methods for Supporting Older Users in Communicating Their Emotions at Different Phases of a Living Lab Project %A Sonja Pedell %A Alen Keirnan %A Gareth Priday %A Tim Miller %A Antonette Mendoza %A Antonio Lopez-Lorca %A Leon Sterling %K aging well %K co-design methods %K emotion-led design %K expressing emotions %K Living lab %K personal alarm systems %X In this article, we focus on living lab methods that support the elicitation of emotions – a key success factor in whether a design solution will be accepted and taken up over the long term. We demonstrate the use of emotional goal models to help understand what is relevant for a target user group in the early phases of design. We promote animations and storyboards to envision the context of use and to gain an understanding of how design ideas can integrate into people’s lives. For the evaluation of ideas and to further understand user needs, we show how technology probes facilitate natural interactions with a suggested solution concept. All methods have in common that they enable older adults without design or development experience to participate in the design process and work towards a meaningful solution by helping to communicate feelings and goals that are often hard to define. Lastly, we present a process model that demonstrates our emotion-led design toolkit at various phases of a living lab process. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 7 %P 7-19 %8 02/2017 %G eng %U http://timreview.ca/article/1053 %N 2 %1 Swinburne University of Technology Sonja Pedell is an Associate Professor in the Department of Communication Design and Digital Media Design and Director of the Future Self and Design Living Lab at Swinburne University of Technology in Melbourne, Australia, where she contributes extensive knowledge of human–computer interaction (HCI) to the co-creation of innovative technologies. Her research interests are user-centred design methods, scenario-based and mobile design, domestic technology development for health and wellbeing, and the design of engaging novel technologies for various user groups, in particular for the ageing population. Sonja holds a Master of Psychology degree from the Technical University of Berlin, Germany and for several years was employed in industry as an interaction designer, usability consultant, and product manager. %2 Swinburne University of Technology Alen Keirnan is a Post-Doctoral Research Fellow in the Centre for Design Innovation at Swinburne University of Technology in Melbourne, Australia, where he received his PhD in Industrial and Product Design. Working on a variety of health and ageing related projects in the Future Self and Design Living Lab, he has a strong interest in co-creation and journey-mapping techniques. He embeds his interests of co-creation and journey mapping into collaborative research projects between academia and industry, affording rich user insights appropriate for human-centered design outcomes. His current projects include developing services for retirement park managers to better communicate with their clients, envisioning the waiting room of the future and, evaluating technologies with older adults. %3 Australian Living Labs Innovation Network Gareth Priday is a foresight practitioner, researcher, and entrepreneur. He is Co-Director of the Australian Living Labs Innovation Network and recently supported the development of Swinburne University of Technology's Future Self and Design Living Lab in Melbourne. In 2014, Gareth led a Financial Resilience Living Lab pilot project and presented at the ENoLL Summer School. He held a futures research position with the Queensland University of Technology (Smart Services CRC). He has published in the Journal of Futures Studies and has presented at a number of Futures and Innovation conferences. Gareth holds a Master of Strategic Foresight degree from Swinburne University of Technology. His first career was in the financial services sector working for large international banks in the UK and Australia (UBS Warburg, Macquarie, ABN Amro, Royal Bank of Scotland) where he delivered on large-scale global projects. %4 University of Melbourne Tim Miller is a Senior Lecturer in the Department of Computing and Information Systems at the University of Melbourne, Australia. He holds a PhD in Software Engineering from the University of Queensland and spent four years at the University of Liverpool, UK, as a Postdoctoral Researcher Associate in the Agent ART group. Tim's primary interests are in artificial intelligence and human–AI interaction. %# University of Melbourne Antonette Mendoza is a Lecturer in the Department of Computing and Information Systems at the University of Melbourne, Australia. Her research expertise includes how users interact and adopt technology; how systems can be better designed to support that interaction; and once deployed, what we can do to facilitate adoption and sustainability of technologies. She has extensive experience in software engineering, IT project management, and qualitative methods of research. She is currently collaborating with researchers on ARC and NHMRC projects in the health care and homelessness environments. She is also involved in local and international collaborations with researchers on value realization of e-learning platforms and tools. Her achievements include Teaching Excellence Awards in the Melbourne School of Engineering and in the Department of Computing and Information Systems. %$ University of Melbourne Antonio Lopez-Lorca is a Lecturer at the Computing and Information Systems Department at the University of Melbourne, Australia. Antonio holds a PhD in Information Technology from the University of Wollongong, Australia. He first studied ways of applying semantic web techniques to agent-oriented models to validate them prior to software development. His research then shifted to looking at ways of introducing design processes into software engineering by considering the emotional needs of users throughout the complete lifecycle of the system. Much of his teaching effort focuses on supervising industry projects and developing the soft skills of software engineering students, particularly around communication with clients. %] Leon Sterling received a BSc(Hons) from the University of Melbourne and a PhD in Pure Mathematics from the Australian National University. He has worked at universities in the UK, Israel, the US, and Australia. His teaching and research specialties are artificial intelligence, software engineering, and logic programming. Leon had a range of roles for 15 years at the University of Melbourne, including Professor of Software Innovation and Engineering and Director of e-Research. He served at Swinburne University of Technology as Dean of Information and Communication Technologies from 2010–2013 and as Vice Chancellor (Digital Frontiers) from 2014–2015. He also has served as President of the Australian Council of Deans of ICT. %R http://doi.org/10.22215/timreview/1053