%0 Journal Article %J Technology Innovation Management Review %D 2012 %T Q&A. What Is Customer Value and How Do You Deliver It? %A Aparna Shanker %K customer feedback %K customer value %K market orientation %K value proposition %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 2 %P 32-33 %8 02/2012 %U http://timreview.ca/article/525 %N 2 %1 Carleton University Aparna Shanker is a customer applications engineer with Alcatel-Lucent in Ottawa, where her job focus is on IP networks and the 4G LTE Evolved Packet Core. She is also currently a graduate student in the Technology Innovation Management program at Carleton University. Her research interests include open source businesses and customer value management. She holds an undergraduate degree in Computer Engineering from Queen's University, Kingston. %R http://doi.org/10.22215/timreview/525