%0 Journal Article %J Technology Innovation Management Review %D 2018 %T Living Labs versus Lean Startups: An Empirical Investigation %A Dimitri Schuurman %A Sonja M. Protic %K entrepreneurs %K impact %K Innovation management %K lean startup %K Living lab %K Open innovation %K testing %K user innovation %X Although we seem to be living in an era where founding a startup has never been easier, studies point to the high mortality rates of these organizations. This “startup hype” has also induced many practitioner-based innovation management approaches that lack empirical studies and validation. Moreover, a lot of these approaches have rather similar angles, but use different wordings. Therefore, in this article, we look into two of these “hyped” concepts: the lean startup and living labs. We review the academic studies on these topics and explore a sample of 86 entrepreneurial projects based on project characteristics and outcomes. Our main finding is that the two approaches appear to be complementary. Living labs are powerful instruments to implement the principles of the lean startup, as the real-life testing and multi-disciplinary approach of living labs seem to generate more actionable outcomes. However, living labs also require the flexibility of a startup – ideally a lean one – to actually deliver this promise. Thus, rather than picking a winner in this comparison, we argue that combining the concepts’ different strengths can bring clear benefits. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 8 %P 7-16 %8 12/2018 %G eng %U https://timreview.ca/article/1201 %N 12 %1 imec.livinglabs Dimitri Schuurman is the Team Lead of the Business Model and User Research Team at imec.livinglabs. He holds a PhD and a Master’s degree in Communication Sciences from Ghent University in Belgium. Together with his imec colleagues, Dimitri developed a specific living lab offering targeted at entrepreneurs in which he has managed over 100 innovation projects. He is also active in the International Society for Professional Innovation Management (ISPIM) and in the European Network of Living Labs (ENoLL) as a living labs specialist. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. %2 University of Natural Resources and Life Sciences, Vienna Sonja M. Protic is a Researcher at the Institute of Production and Logistics at the University of Natural Resources and Life Sciences in Vienna. She finished her Master’s studies in Environmental Science and her Bachelor studies in Business Administration. She has several years of work experience in national and European research projects and in international project development for a multilateral organization. Her research interests include sustainable freight transport, innovation management, and living labs. She is enrolled as a doctoral student, writing her doctoral thesis in the field of innovation systems at multimodal inland terminals. %R http://doi.org/10.22215/timreview/1201 %0 Journal Article %J Technology Innovation Management Review %D 2017 %T Editorial: Innovation in Living Labs (January 2017) %A Chris McPhee %A Dimitri Schuurman %A Pieter Ballon %A Seppo Leminen %A Mika Westerlund %K agile methods %K conceptualizations %K innovation labs %K Innovation management %K innovation tool %K living labs %K Open innovation %K user innovation %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 7 %P 3-6 %8 01/2017 %G eng %U http://timreview.ca/article/1044 %N 1 %1 Technology Innovation Management Review Chris McPhee is Editor-in-Chief of the Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa, Canada, and BScH and MSc degrees in Biology from Queen's University in Kingston, Canada. He has over 15 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas. %2 imec.livinglabs Dimitri Schuurman is the Team Lead in User Research at imec.livinglabs and a Senior Researcher at imec – MICT – Ghent University in Belgium. He holds a PhD and a Master’s degree in Communication Sciences from Ghent University. Together with his imec colleagues, Dimitri developed a specific living lab offering targeted at entrepreneurs in which he has managed over 100 innovation projects. Dimitri is responsible for the methodology and academic valorization of these living lab projects and coordinates a dynamic team of living lab researchers. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. His PhD thesis was entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. %3 imec.livinglabs Pieter Ballon is the Academic Lead of imec.livinglabs, the International Secretary of the European Network of Living Labs, and Director of the research group imec-SMIT at Vrije Universiteit Brussel in Belgium. He specializes in business modelling, open innovation, and the mobile telecommunications industry. Formerly, he was Senior Consultant and Team Leader at TNO. In 2006–2007, he was the coordinator of the cross issue on business models of the Wireless World Initiative (WWI), which united five integrated projects in the European Union's 6th Framework Programme. Pieter holds a PhD in Communication Sciences from Vrije Universiteit Brussel and a MA in Modern History from Katholieke Universiteit Leuven. %4 Laurea University of Applied Sciences Seppo Leminen holds positions as Principal Lecturer at the Laurea University of Applied Sciences and Adjunct Professor in the School of Business at Aalto University in Finland. He holds a doctoral degree in Marketing from the Hanken School of Economics and a doctoral degree in Industrial Engineering and management in the School of Science at Aalto University. His research and consulting interests include living labs, open innovation, value co-creation and capture with users, relationships, services and business models in marketing, particularly in Internet of Things (IoT), as well as management models in high-tech and service-intensive industries. Results from his research have been reported in Industrial Marketing Management, the Journal of Technology and Engineering and Management, the Journal of Business & Industrial Marketing, Management Decision, the International Journal of Technology Management, the International Journal of Technology Marketing, the International Journal of Product Development, and the Technology Innovation Management Review, among many others. %# Carleton University Mika Westerlund, DSc (Econ), is an Associate Professor at Carleton University in Ottawa, Canada. He previously held positions as a Postdoctoral Scholar in the Haas School of Business at the University of California Berkeley and in the School of Economics at Aalto University in Helsinki, Finland. Mika earned his doctoral degree in Marketing from the Helsinki School of Economics in Finland. His current research interests include open and user innovation, the Internet of Things, business strategy, and management models in high-tech and service-intensive industries. %R http://doi.org/10.22215/timreview/1044 %0 Journal Article %J Technology Innovation Management Review %D 2017 %T Innovation in the Public Sector: Exploring the Characteristics and Potential of Living Labs and Innovation Labs %A Dimitri Schuurman %A Piret Tõnurist %K collaborative innovation %K innovation labs %K living labs %K Open innovation %K public sector %K user innovation %X Living labs and innovation labs share many common traits and characteristics. Both concepts are linked to the public sector, and both concepts can be regarded as coping mechanisms to deal with contemporary changes in the innovation landscape and within society as a whole. Both build on past initiatives and practices, but are also struggling to find their own clear identity and “raison d’être”. Because both concepts are largely practice-driven, their theoretical underpinnings and foundations are mostly established after the fact: making sense of current practice rather than carefully researching and planning the further development. However, despite their similarities and common ground, most researchers treat living labs and innovation labs as separate literature streams. Here, starting from a review of the current issues and challenges with innovation in the public sector, we look for links between both concepts by analyzing the current definitions, the predecessors, and the “state of the art” in terms of empirical research. Based on these findings, we summarize a set of similarities and differences between both concepts and propose a model towards more collaboration, mutual exchange, and integration of practices between innovation labs, which can be regarded as initiators of innovation, and living labs, which can be regarded as executors of innovation. Thus, we add to the conceptual development of both concepts and propose a roadmap for the further integration of both the theory and practice of living labs and innovation labs. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 7 %P 7-14 %8 01/2017 %G eng %U http://timreview.ca/article/1045 %N 1 %1 imec – MICT – Ghent University Dimitri Schuurman is the Team Lead in User Research at imec.livinglabs and a Senior Researcher at imec – MICT – Ghent University in Belgium. He holds a PhD and a Master’s degree in Communication Sciences from Ghent University. Together with his imec colleagues, Dimitri developed a specific living lab offering targeted at entrepreneurs in which he has managed over 100 innovation projects. Dimitri is responsible for the methodology and academic valorization of these living lab projects and coordinates a dynamic team of living lab researchers. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. His PhD thesis was entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. %2 Tallinn University of Technology Piret Tõnurist is a Policy Analyst for the OECD and holds a research fellowship in Tallinn University of Technology’s Ragnar Nurkse School of Innovation and Governance in Estonia. She is a co-chair of the European Group for Public Administration permanent study group Behavioral Public Administration. She has previously worked as a consultant in the Parliament of Estonia (the Riigikogu) and as a performance auditor for the National Audit Office. Her main research interests are connected to public sector innovation, co-creation, innovation policy management (including state-owned companies) and energy technologies. She holds a PhD in Public Administration (Technology Governance) from Tallinn University of Technology and a MSc in policy evaluation from Katholieke Universiteit Leuven in Belgium. %R http://doi.org/10.22215/timreview/1045 %0 Journal Article %J Technology Innovation Management Review %D 2016 %T Editorial: Living Labs and User Innovation (January 2016) %A Chris McPhee %A Seppo Leminen %A Dimitri Schuurman %A Mika Westerlund %A Eelko Huizingh %K closed innovation %K field trials %K impact assessment %K living labs %K Open innovation %K user engagement %K user innovation %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 6 %P 3-6 %8 01/2016 %G eng %U http://timreview.ca/article/955 %N 1 %1 Technology Innovation Management Review Chris McPhee is Editor-in-Chief of the Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa, Canada, and BScH and MSc degrees in Biology from Queen's University in Kingston, Canada. He has over 15 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas. %2 Laurea University of Applied Sciences Seppo Leminen holds positions as Principal Lecturer at the Laurea University of Applied Sciences and Adjunct Professor in the School of Business at Aalto University in Finland. He holds a doctoral degree in Marketing from the Hanken School of Economics and a doctoral degree in Industrial Engineering and Management in the School of Science at Aalto University. His research and consulting interests include living labs, open innovation, value co-creation and capture with users, relationships, services and business models in marketing, particularly in Internet of Things (IoT), as well as management models in high-tech and service-intensive industries. Results from his research have been reported in Industrial Marketing Management, the Journal of Technology and Engineering and Management, Management Decision, the International Journal of Technology Management, the International Journal of Technology Marketing, the International Journal of Product Development, and the Technology Innovation Management Review, among many others. %3 iMinds and Ghent University Dimitri Schuurman holds a PhD (2015) and Master's degree in Communication Sciences (2003) from Ghent University in Belgium. He joined the research group iMinds – MICT – Ghent University in 2005 and started working at iMinds Living Labs in 2009. Together with his iMinds colleagues, Dimitri developed a specific living lab offering targeted at startups and SMEs, in which he has managed over 50 innovation projects. As a senior researcher, Dimitri is currently responsible for the methodology and academic valorization of living lab projects. He also coordinates a dynamic team of living lab researchers from iMinds – MICT – Ghent University. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. In early 2015, he finished his PhD entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. %4 Carleton University Mika Westerlund, DSc (Econ), is an Associate Professor at Carleton University in Ottawa, Canada. He previously held positions as a Postdoctoral Scholar in the Haas School of Business at the University of California Berkeley and in the School of Economics at Aalto University in Helsinki, Finland. Mika earned his doctoral degree in Marketing from the Helsinki School of Economics in Finland. His current research interests include open and user innovation, the Internet of Things, business strategy, and management models in high-tech and service-intensive industries. %# University of Groningen Eelko Huizingh is an Associate Professor of Innovation Management at the Faculty of Economics and Business, University of Groningen in the Netherlands. His academic research focuses on the intersection of innovation and entrepreneurship, marketing, and information technology. He has authored over 300 articles, has edited more than 20 special issues of journals, and has published several textbooks. His consulting activities include support of companies in their strategy and innovation efforts. He is also the Director of Scientific Affairs for the International Society for Professional Innovation Management (ISPIM) and the Director of Huizingh Academic Development, through which he has run more than 50 workshops around the world to help both junior and senior academics to publish for career advancement and to attract funding through improved written communication. %R http://doi.org/10.22215/timreview/955 %0 Journal Article %J Technology Innovation Management Review %D 2016 %T Factors Affecting the Attrition of Test Users During Living Lab Field Trials %A Annabel Georges %A Dimitri Schuurman %A Koen Vervoort %K attrition %K drop-out %K field trial %K Living lab %K Open innovation %K user engagement %K user involvement %X Next to active user involvement and a multi-method approach, a third major principle within living lab research consists of capturing the real-life context in which an innovation is used by end users. Field trials are a method to study the interaction of test users with an innovation in the context of use. However, when conducting field trials, there are several reasons why users stop participating in research activities, a phenomenon labelled as attrition. In this article, we elaborate on drop-outs during field trials by analyzing three post-trial surveys of living lab field trials. Our results show that several factors related to the innovation, as well as related to the field trial setup, play a role in attrition, including the lack of added value of the innovation and the extent to which the innovation satisfies the needs and time restrictions of test users. Based on our findings, we provide practical guidelines for managers to reduce attrition during field trials. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 6 %P 35-44 %8 01/2016 %G eng %U http://timreview.ca/article/959 %N 1 %1 iMinds – MICT – Ghent University Annabel Georges is a Junior Researcher in the research group iMinds – MICT – Ghent University in Belgium. She holds a Master's degree in Communication Sciences from Ghent University, with a specialization in New Media and Society. In her master's thesis, Social Media from A to Z: The Role of Media Coaches in the Diffusion of Social Media Literacy within the Library as an Organization, she used social network analysis to study the diffusion of social media literacy with library staff. At iMinds, her main interests are social innovation and the factors that motivate test users to participate in field trials. %2 iMinds – MICT – Ghent University Dimitri Schuurman holds a PhD (2015) and Master's degree in Communication Sciences (2003) from Ghent University in Belgium. He joined the research group iMinds – MICT – Ghent University in Belgium in 2005 and started working at iMinds Living Labs in 2009. Together with his iMinds colleagues, Dimitri developed a specific living lab offering targeted at startups and SMEs, in which he has managed over 50 innovation projects. As a senior researcher, Dimitri is currently responsible for the methodology and academic valorization of living lab projects. He also coordinates a dynamic team of living lab researchers from iMinds – MICT – Ghent University. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. In early 2015, he finished his PhD entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. %3 iMinds – MICT – Ghent University Koen Vervoort manages and coordinates panels within living lab settings within one of the first living lab organizations in Europe: iMinds Living Labs in Belgium. He also represents iMinds within large Flemish and European living lab projects, hosts workshops, benchmarks internal processes within the entire living lab community (and beyond), oversees an internal quality survey, and organizes fieldwork for iMinds' flagship, Digimeter, a report that tracks the ownership and use of media (technology) among the Flemish population. %R http://doi.org/10.22215/timreview/959 %0 Journal Article %J Technology Innovation Management Review %D 2016 %T The Impact of Living Lab Methodology on Open Innovation Contributions and Outcomes %A Dimitri Schuurman %A Lieven De Marez %A Pieter Ballon %K collaboration %K distributed innovation %K entrepreneur %K Innovation management %K living labs %K Open innovation %K SME %K startup %K user innovation %K user involvement %X Open innovation scholars as well as practitioners are still struggling with the practical implementation of open innovation principles in different contexts. In this article, we explore the value of a living lab approach for open innovation in small and medium-sized enterprises (SMEs). Using a case study approach, we compared 27 SME projects conducted by iMinds Living Labs from 2011 to 2015. The results suggest that a real-life intervention and a multi-method approach – both of which are methodological characteristics of living lab projects – increase the chance of generating actionable user contributions for the innovation under development. Moreover, the results also suggest that a living lab project yields maximal value when evolving from concept towards prototype. Besides these exploratory findings, this article also demonstrates that living lab projects are a perfect "playground" to test and validate assumptions from the open innovation literature. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 6 %P 7-16 %8 01/2016 %G eng %U http://timreview.ca/article/956 %N 1 %1 iMinds and Ghent University Dimitri Schuurman holds a PhD (2015) and Master's degree in Communication Sciences (2003) from Ghent University in Belgium. He joined the research group iMinds – MICT – Ghent University in Belgium in 2005 and started working at iMinds Living Labs in 2009. Together with his iMinds colleagues, Dimitri developed a specific living lab offering targeted at startups and SMEs, in which he has managed over 50 innovation projects. As a senior researcher, Dimitri is currently responsible for the methodology and academic valorization of living lab projects. He also coordinates a dynamic team of living lab researchers from iMinds – MICT – Ghent University. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. In early 2015, he finished his PhD entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. %2 iMinds and Ghent University Lieven De Marez is Head of the research group for Media & ICT (MICT) and Manager of iMinds Living Labs media activities at Ghent University in Belgium. He has obtained a Master in Communication Sciences (1999) and Marketing (2000) and wrote a PhD titled Diffusion of ICT Innovations: More Accurate User Insight for Better Introduction Strategies. His main expertise is in the development of "segmentation forecast" tools for prior-to-launch adoption potential forecasts for new media and ICT innovations. He continuously seeks to explore new methodologies and understand emerging media use patterns and the impact of new media and ICT and making media innovation more user-centric. At the department of Communication Studies, he founded and coordinates the Master's program on New Media & Society. %3 European Network of Living Labs Pieter Ballon is the International Secretary of the European Network of Living Labs (ENoLL). He specializes in business modelling, open innovation, and the mobile telecommunications industry. Formerly, he was Senior Consultant and Team Leader at TNO. From 2006 to 2007, he was the coordinator of the cross issue on business models of the Wireless World Initiative (WWI) that united five integrated projects in the EU 6th Framework Programme. He holds a PhD in Communication Sciences and an MA in Modern History. %R http://doi.org/10.22215/timreview/956 %0 Journal Article %J Technology Innovation Management Review %D 2015 %T Editorial: Living Labs and User Innovation (December 2015) %A Chris McPhee %A Seppo Leminen %A Dimitri Schuurman %A Mika Westerlund %A Eelko Huizingh %K business models %K closed innovation %K context %K crowdsourcing %K innovation networks %K living labs %K Open innovation %K spaces and places %K urban living labs %K user innovation %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 5 %P 3-5 %8 12/2015 %G eng %U http://timreview.ca/article/947 %N 12 %1 Technology Innovation Management Review Chris McPhee is Editor-in-Chief of the Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa, Canada, and BScH and MSc degrees in Biology from Queen's University in Kingston, Canada. He has over 15 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas. %2 Laurea University of Applied Sciences Seppo Leminen holds positions as Principal Lecturer at the Laurea University of Applied Sciences and Adjunct Professor in the School of Business at Aalto University in Finland. He holds a doctoral degree in Marketing from the Hanken School of Economics and a doctoral degree in Industrial Engineering and management in the School of Science at Aalto University. His research and consulting interests include living labs, open innovation, value co-creation and capture with users, relationships, services and business models in marketing, particularly in Internet of Things (IoT), as well as management models in high-tech and service-intensive industries. Results from his research have been reported in Industrial Marketing Management, the Journal of Technology and Engineering and Management, Management Decision, the International Journal of Technology Management, the International Journal of Technology Marketing, the International Journal of Product Development, and the Technology Innovation Management Review, among many others. %3 iMinds and Ghent University Dimitri Schuurman holds a PhD (2015) and Master's degree in Communication Sciences (2003) from Ghent University in Belgium. He joined the research group iMinds – MICT – Ghent University in 2005 and started working at iMinds Living Labs in 2009. Together with his iMinds colleagues, Dimitri developed a specific living lab offering targeted at startups and SMEs, in which he has managed over 50 innovation projects. As a senior researcher, Dimitri is currently responsible for the methodology and academic valorization of living lab projects. He also coordinates a dynamic team of living lab researchers from iMinds – MICT – Ghent University. His main interests and research topics are situated in the domains of open innovation, user innovation, and innovation management. In early 2015, he finished his PhD entitled Bridging the Gap between Open and User Innovation? Exploring the Value of Living Labs as a Means to Structure User Contribution and Manage Distributed Innovation. %4 Carleton University Mika Westerlund, DSc (Econ), is an Associate Professor at Carleton University in Ottawa, Canada. He previously held positions as a Postdoctoral Scholar in the Haas School of Business at the University of California Berkeley and in the School of Economics at Aalto University in Helsinki, Finland. Mika earned his doctoral degree in Marketing from the Helsinki School of Economics in Finland. His current research interests include open and user innovation, the Internet of Things, business strategy, and management models in high-tech and service-intensive industries. %# University of Groningen Eelko Huizingh is an Associate Professor of Innovation Management at the Faculty of Economics and Business, University of Groningen in the Netherlands. His academic research focuses on the intersection of innovation and entrepreneurship, marketing, and information technology. He has authored over 300 articles, has edited more than 20 special issues of journals, and has published several textbooks. His consulting activities include support of companies in their strategy and innovation efforts. He is also the Director of Scientific Affairs for the International Society for Professional Innovation Management (ISPIM) and the Director of Huizingh Academic Development, through which he has run more than 50 workshops around the world to help both junior and senior academics to publish for career advancement and to attract funding through improved written communication. %R http://doi.org/10.22215/timreview/947 %0 Journal Article %J Technology Innovation Management Review %D 2013 %T Linking Living Lab Characteristics and Their Outcomes: Towards a Conceptual Framework %A Carina Veeckman %A Dimitri Schuurman %A Seppo Leminen %A Mika Westerlund %K co-creation %K innovation ecosystem %K Living lab %K Open innovation %K user involvement %X Despite almost a decade of living lab activity all over Europe, there still is a lack of empirical research into the practical implementation and the related outcomes of living labs. Therefore, this article proposes a framework to create a better understanding of the characteristics and outcomes of living labs. We investigate three living labs in Belgium and one in Finland to learn how the different building blocks of living lab environments contribute to the outputs of innovation projects launched within the lab. The findings imply that managers and researchers contemplating innovation in living labs need to consider the intended inputs and outcomes, and reframe their innovation activities accordingly. We formulate practical guidelines on how living labs should be managed on the levels of community interaction, stakeholder engagement, and methodological setup to succeed in implementing living lab projects and to create user-centred innovations. That way, living lab practitioners can work towards a more sustainable way of setting up living labs that can run innovation projects over a longer period of time. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 3 %P 6-15 %8 12/2013 %G eng %U http://timreview.ca/article/748 %N 12 %1 iMinds Carina Veeckman is a researcher at the Vrije Universiteit Brussel in Belgium, where she started working for the iMinds-SMIT research group in 2011. Until March 2013, Carina was responsible for the living lab methodology within the Flemish Living Lab Platform (FLELLAP), which included numerous projects within the smart grids, smart media, and smart cities domains with a test panel of 2,000 users. Her current research and interests are related to open data and the co-creation of mobile applications within a smart city context, and the willingness to share location information when using these applications. %2 iMinds Dimitri Schuurman is a Senior Researcher at the iMinds Media & ICT (MICT) research group and is responsible for the methodology of living lab projects facilitated by iMinds iLab.o. His involvement in living labs started in 2010 with the Mediatuin and LeYLab living labs. To date, he has managed over 30 concrete living lab projects that deal with new media and innovative use of ICT. He is currently finishing his PhD on living labs at Ghent University in Belgium. %3 Laurea University of Applied Sciences Seppo Leminen holds positions as Principal Lecturer at the Laurea University of Applied Sciences and Adjunct Professor in the School of Business at Aalto University in Finland. He holds a doctoral degree in Marketing from the Hanken School of Economics and a licentiate degree in Information Technology from the Helsinki University of Technology (now the School of Electrical Engineering at Aalto University). His doctoral research focused on perceived differences and gaps in buyer-seller relationships in the telecommunication industry. His research and consulting interests include living labs, open innovation, value co-creation and capture with users, neuromarketing, relationships, services, and business models in marketing as well as management models in high-tech and service-intensive industries. %4 Carleton University Mika Westerlund, D. Sc. (Econ.) is an Assistant Professor at Carleton University’s Sprott School of Business in Ottawa, Canada. He previously held positions as a Postdoctoral Scholar in the Haas School of Business at the University of California Berkeley and in the School of Economics at Aalto University. Mika earned his doctoral degree in Marketing from the Helsinki School of Economics. His current research interests include open innovation, business strategy, and management models in high-tech and service-intensive industries. %R http://doi.org/10.22215/timreview/748 %0 Journal Article %J Technology Innovation Management Review %D 2013 %T Open Innovation Processes in Living Lab Innovation Systems: Insights from the LeYLab %A Dimitri Schuurman %A Lieven De Marez %A Pieter Ballon %K knowledge exchange %K living labs %K Open innovation %K open innovation networks %K user innovation %X Living labs have emerged on the crossroads of the open innovation and user innovation frameworks. As open innovation systems, living labs consist of various actors with each playing their specific role. Within this article, we will take an open innovation perspective by analyzing the knowledge spill-overs between living lab actors through three in-depth innovation case studies taking place within the LeYLab living lab in Kortrijk, Belgium. The results illustrate how living labs foster the three open innovation processes of exploration, exploitation, and retention. From our analysis, we conclude that living labs are particularly useful for exploration and, to a lesser extent, exploitation. In terms of retention, living labs seem to hold a large potential; however, the success and the nature of the innovation processes depend on the sustainability of living labs, the number of innovation cases, and the alignment of these cases with the living lab infrastructure. Based on these findings, a concrete set of guidelines is proposed for innovating in living labs and for setting up a living lab constellation. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 3 %P 28-36 %8 11/2013 %G eng %U http://timreview.ca/article/743 %N 11 %1 iMinds Dimitri Schuurman is a Senior Researcher at the iMinds Media & ICT (MICT) research group and is responsible for the methodology of living lab projects facilitated by iMinds iLab.o. His involvement in living labs started in 2010 with the Mediatuin and LeYLab living labs. To date, he has managed over 30 concrete living lab projects that deal with new media and innovative use of ICT. He is currently finishing his PhD on living labs at Ghent University in Belgium. %2 iMinds Lieven De Marez is Research Director of the iMinds Media & ICT (MICT) research group and teaches on the topics of innovation research and new communication technologies in the Department of Communication Sciences at Ghent University in Belgium. MICT is one of 16 research groups within iMinds, and Lieven is also part of the management team of iLab.o, iMinds’ facilitating infrastructure for living lab research. %3 iMinds Pieter Ballon is Director Living Labs at iMinds and Professor at the Vrije Universiteit Brussel in Belgium. He also heads iMinds’ Market Innovation & Sector Transition research team, specializing in new business models for the telecommunications and media industries. He leads various national and international projects on open innovation platforms, real-life ICT experiments, and business models for media and ICT services. Since 2009, Pieter is the International Secretary of the European Network of Living Labs. From 2006 to 2007, he coordinated the joint research on business models for future mobile IP-based systems of the Wireless World Initiative (WWI) in the EU 6th Framework Programme. %R http://doi.org/10.22215/timreview/743 %0 Journal Article %J Technology Innovation Management Review %D 2012 %T Structuring User Involvement in Panel-Based Living Labs %A Dimitri Schuurman %A Lieven De Marez %K customer characteristics %K living labs %K Open innovation %K user panels %K user-driven innovation %X A shift towards open innovation approaches with systematic user involvement has occurred within media and ICT. One of the emerging frameworks structuring these initiatives is the "living lab" approach. Despite the growing evidence of the beneficial nature of customer involvement in product development, research into specific user characteristics for innovation is still scarce, particularly in living labs, with the notable exception of literature on lead users. Especially within the context of living labs for ICT and media innovation, an application of the lead-user framework looks promising as a way to structure and facilitate user involvement. This article is based on the experiences of three Flemish living lab initiatives with a panel-based approach and provides a customer characteristics framework that guides user involvement in living labs. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 2 %P 31-38 %8 09/2012 %U http://timreview.ca/article/606 %N 9 %1 Ghent University Dimitri Schuurman is a PhD Candidate at Ghent University, where he started working for the MICT (Media & ICT) research group at in November 2005 and received a position as a principal living lab researcher for IBBT-iLab.o in the Mediatuin and LeYLab living labs in 2010. Dimitri's research mainly involves methods for ICT innovation. He focuses on the ways the user can be involved within various innovation methods and techniques (lead user methodology, Living Labs, panel studies), and especially which users to use at what stage within the innovation process, rather than simply involving "the user". Furthermore, he devotes special attention to the specific role of media content within the process of adoption and diffusion of ICTs. %2 Ghent University Lieven De Marez is Research Director at MICT and teaches innovation research and new communication technologies at the department of Communication Sciences in Ghent University. Previously, he worked as a research assistant on methodology and statistics at the Department of Communication Sciences of Ghent University after obtaining his Master’s degree in Communication Sciences (1999) and Marketing (2000). Through his subsequent PhD research, he developed a segmentation-forecasting tool for prior-to-launch prediction of adoption potential and created a blueprint for better introduction strategies for ICT innovations in today’s volatile market environment. Within the interdisciplinary institute for BroadBand Technology (IBBT), of which MICT is one of the 16 research groups, Lieven is also part of the management team of iLab.o, IBBT’s facilitating infrastructure for Living Lab research. %R http://doi.org/10.22215/timreview/606