%0 Journal Article %J Technology Innovation Management Review %D 2017 %T Designing a Business Model for Environmental Monitoring Services Using Fast MCDS Innovation Support Tools %A Tuomo Eskelinen %A Teemu Räsänen %A Ulla Santti %A Ari Happonen %A Miika Kajanus %K business model %K data collection %K environmental monitoring %K MCDS %K open data %K service innovation %X The free availability of open data provides opportunities to start new businesses and gain business intelligence. However, although data is often used to support decisions and actions, the possibilities offered by modern sensor technologies with connections to cloud-based data collection services are not being effectively capitalized. Data collection systems are also not generally open source solutions, even though open and flexibly adjustable systems would broaden the opportunities for solutions and larger revenue streams. In this article, we used action research methods to discover new business opportunities in a semi-open information system that utilizes environmental monitoring data. We applied a four-stage innovation process for industry, which included context definition, idea generation, and selection, and produced multi-criteria decision support (MCDS) data to help the design of business model. This was done to reveal business opportunities for an environmental monitoring service. Among these opportunities, one service-style business model canvas was identified as feasible and selected for further development. We identified items that are needed in the commercialization process of environmental monitoring services. Our process combines open environmental monitoring data, participative innovation process, and MCDS support, and it supports and accelerates a co-creative business model creation process that is cost-beneficial in terms of saving time. The results are applicable to the creation of an open data information system that supports data-driven innovation. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 7 %P 36-46 %8 11/2017 %G eng %U http://timreview.ca/article/1119 %N 11 %1 Savonia University of Applied Sciences Tuomo Eskelinen, PhD, works as an RDI Advisor at the Savonia University of Applied Sciences in Finland. His background is in Environmental Sciences, and his expertise and research interests include sustainable value networks, development of business partnerships, and sustainable business models. He organizes research, development, and innovation processes with enterprises and other organizations, with scientists, end users, and customers, from idea generation to business models development and commercialization. He has participated in more than 20 EU-funded projects in the fields of forestry, energy, food, water safety, and processing. He is experienced in performing and coordinating interdisciplinary, international, large-scale research projects, workshops and training. %2 Savonia University of Applied Sciences Teemu Räsänen, D.Sc. (Tech), works as a Senior Lecturer at the Savonia University of Applied Sciences (UAS) in Finland. His background is in Environmental Technology, and his expertise and research interests include environmental informatics, environmental monitoring, data analysis, data mining and developing online monitoring systems. Within this context, his main focus is in the fields of water management, monitoring the impacts of industrial emissions, and waste management. He is also the head of Savonia UAS environmental technology degree program, which includes about 170 students annually. %3 Savonia University of Applied Sciences Ulla Santti, MSc (Econ), has experience as a teacher of Business Administration and Marketing, and she is an expert on research, development, and innovation projects at the Savonia University of Applied Sciences in Finland. She has also undertaken SME business development through practical fieldwork in healthcare, industrial factories, advertising, and the tourism industries. Currently, she is preparing her doctoral thesis at the Lappeenranta University of Technology, Finland. Her research interest includes business models and organizational culture development of SMEs with an interest in what kind of common ground, effects, and connections these concepts have on each other. %4 Lappeenranta University of Technology Ari Happonen, DSc (Tech), is the Head of Computer Science Bachelor programme in the Lappeenranta University of Technology’s (LUT) School of Business and Management, Finland. Ari has been working at LUT for more than 15 years, participating in numerous RDI projects with Finnish and international companies in the contexts of international logistics services, consumer products industries, service development, innovation facilitations and mentoring, consultation, business development, mobile service development, construction industries, digitalization, public–private collaboration R&D efforts, and so on. Ari has a long history working as an intermediate and collaboration facilitator in interdisciplinary projects, workshops, innovation facilitation, development mentoring, teaching, and training and has also acted as the LUT Project Manager for the Akseli project, providing the base knowledge for this publication. %# Savonia University of Applied Sciences Miika Kajanus works as an RDI-liaison in Savonia University of Applied Sciences in Finland. The role is in international RDI funding in Savonia’s focus areas related to food, water, health, industry, and bio products. The main tasks are to organize research, development, and innovation processes with enterprises and other organizations. The work involves collaboration with scientists, SMEs, inventors, end users, and experts aiming in a straightforward way to implement innovations including all the phases starting from idea generation, conceptualization, business models development, and commercialization. Since 2004, he has been involved in more than 100 innovation commercialization projects, and he has more than twenty international research publications. He is one of the creators of the InTo innovation tool. %R http://doi.org/10.22215/timreview/1119 %0 Journal Article %J Technology Innovation Management Review %D 2015 %T Editorial: Technology in Service Innovation (February 2015) %A Chris McPhee %A Stephen L. Vargo %A Marja Toivonen %A Risto Rajala %K customer experience %K electronic procurement %K employee-driven innovation %K knowledge-intensive business services %K personal health systems %K service innovation %K system innovation %K technology %K value co-creation %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 5 %P 3-5 %8 02/2015 %G eng %U http://timreview.ca/article/868 %N 2 %1 Technology Innovation Management Review Chris McPhee is Editor-in-Chief of the Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa and BScH and MSc degrees in Biology from Queen's University in Kingston. He has over 15 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas. %2 University of Hawai’i Stephen L. Vargo is a Shidler Distinguished Professor and Professor of Marketing at the University of Hawai’i at Manoa. He has held visiting positions at the Judge Business School at the University of Cambridge, the University of Warwick, Karlstad University, the University of Maryland, Collage Park, and other major universities. He has articles published in the Journal of Marketing, the Journal of the Academy of Marketing Science, the Journal of Service Research, and other major journals and has been awarded the Harold H. Maynard Award and the AMA/Sheth Foundation Award for his contributions to marketing theory. Thomson-Reuters recently identified him as one of the World’s Most Influential Scientific Minds in economics and business. %3 VTT Technical Research Centre Marja Toivonen is Research Professor at VTT Technical Research Centre of Finland, her specialty being service innovation and service business models. She is also Adjunct Professor at Aalto University in Helsinki, Finland. Marja has written several articles on service-related topics and been an invited speaker in many international conferences focusing on these topics. She is a council member of the European Association for Research on Services (RESER), and she is a member of the European Union's 2013–2014 High-Level Expert Group on Business Services. %4 Aalto University Risto Rajala, D.Sc. (Econ) is an Assistant Professor in the Department of Industrial Engineering and Management at Aalto University in Helsinki, Finland. Dr. Rajala holds a PhD in Information Systems Science from the Aalto University School of Business. His recent research has dealt with management of complex service systems, development of digital services, service innovation, and business model performance. Rajala’s specialties include management of industrial services, collaborative service innovation, knowledge management, and design of digital services. %R http://doi.org/10.22215/timreview/868 %0 Journal Article %J Technology Innovation Management Review %D 2015 %T Personal Health Systems Technologies: Critical Issues in Service Innovation and Diffusion %A Doris Schartinger %A Ian Miles %A Ozcan Saritas %A Effie Amanatidou %A Susanne Giesecke %A Barbara Heller-Schuh %A Laura Pombo-Juarez %A Günter Schreier %K ehealth %K foresight studies %K health and social care %K healthcare %K innovation ecosystem %K mhealth %K personal health systems %K service innovation %K service systems %K stakeholders %K system design %K technology adoption %X Personal health system (PHS) technologies can enhance public and private health service delivery and provide new business opportunities in Europe and around the world. Although much PHS technology has already been developed and could potentially provide virtually everyone with access to personalized healthcare, research driven primarily by a technology push may fail, because it fails to situate PHS within the wider health and social care service systems. In this article, we explore the scattered PHS research and innovation landscape, as well its relevant markets, using several types of analyses: bibliometrics, patent analysis, social network analysis, stakeholder workshops, and interviews. Our analyses aim to identify critical issues in the development and implementation of service systems around PHS technologies. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 5 %P 46-57 %8 02/2015 %G eng %U http://timreview.ca/article/873 %N 2 %1 Austrian Institute of Technology Doris Schartinger is a Scientist at the Austrian Institute of Technology (AIT) in Vienna, Austria. She studied Economics, and her primary focus of research is technological change and economic development. She covered many aspects of innovation processes and diffusion in private manufacturing firms, public organizations, public-private networks, and service innovation. Her recent projects concentrated on innovation in the healthcare service system and intellectual property rights as indicators for innovation. She has been involved in a number of contract research projects for different clients and is experienced in co-ordinating and managing such projects. (See end of article for further author biographies.) %R http://doi.org/10.22215/timreview/873 %0 Journal Article %J Technology Innovation Management Review %D 2015 %T A Technology-Assisted Design Methodology for Employee-Driven Innovation in Services %A Kentaro Watanabe %A Ken Fukuda %A Takuichi Nishimura %K design methodology %K employee-driven innovation %K observation %K representation %K service design %K service innovation %X The role of employees is becoming more important in managing complex service processes and in serving the variety of customer needs in the service industry. Within efforts to promote innovation in service fields, employee-driven innovation and service design are gaining attention. Though the relationship between employee-driven innovation and service design has been discussed, the effectiveness of service-design methodologies for employee-driven innovation has not been studied sufficiently. In this article, we propose a technology-assisted design methodology to promote employee-driven innovation in services. Through our case study at an elderly-care facility, we confirmed that the proposed design methodology assisted by the communication support system could trigger employee-driven innovation and expand its influence in the service field. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 5 %P 6-14 %8 02/2015 %G eng %U http://timreview.ca/article/869 %N 2 %1 National Institute of Advanced Industrial Science and Technology Kentaro Watanabe is a Research Scientist in Center for Service Research at the National Institute of Advanced Industrial Science and Technology (AIST) in Japan. He holds a PhD in Engineering from the Graduate School of System Design at Tokyo Metropolitan University. His research interests includes design theory and methodology of products/services, service process analysis, service engineering, and product-service systems. %2 National Institute of Advanced Industrial Science and Technology Ken Fukuda is a Senior Research Scientist in the Center for Service Research at the National Institute of Advanced Industrial Science and Technology (AIST) in Japan. He holds a PhD in Information Science from the University of Tokyo in Japan, and he has held visiting positions at the University of Tokyo and Waseda University. He specializes in knowledge engineering, text mining, natural language processing, and the semantic web, with particular interests in healthcare, smart cities, open government, and social computing. %3 National Institute of Advanced Industrial Science and Technology Takuichi Nishimura is a Team Leader of the Service Process Modeling Research Team in the Center for Service Research at the National Institute of Advanced Industrial Science and Technology (AIST) in Japan. He holds a PhD in Engineering from the Graduate School of Engineering at Osaka University in Japan. His research interests include healthcare services, computer-supported cooperative work, service process analysis, and service engineering. %R http://doi.org/10.22215/timreview/869 %0 Journal Article %J Technology Innovation Management Review %D 2014 %T Editorial: Innovation and Entrepreneurship in India (August 2014) %A Chris McPhee %A Kalyan Kumar Guin %K education %K entrepreneurship %K government support %K India %K innovation %K knowledge systems %K policy %K service innovation %K stakeholders %K startups %K uncertainty %K university %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 4 %P 3-4 %8 08/2014 %G eng %U http://timreview.ca/article/816 %N 8 %1 Technology Innovation Management Review Chris McPhee is Editor-in-Chief of the Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa and BScH and MSc degrees in Biology from Queen's University in Kingston. He has over 15 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas. %2 Indian Institute of Technology Kharagpur Kalyan Kumar Guin is Dean and Professor at the Vinod Gupta School of Management, Indian Institute of Technology Kharagpur, India. He is an alumnus of IIT Kharagpur and Banaras Hindu University in Varanasi, India, and he is a Fellow of the Indian Institute of Management Bangalore. His teaching interests cover marketing and operations management, and he has a special interest in quantitative modelling of strategic issues in management. %R http://doi.org/10.22215/timreview/816 %0 Journal Article %J Technology Innovation Management Review %D 2014 %T Editorial: Opportunities and Capabilities (June 2014) %A Chris McPhee %K capabilities %K entrepreneurship %K innovation %K IT capabilities %K IT function %K mobile services %K opportunities %K organizational legitimacy %K patent citations %K patent value %K professional services %K service innovation %K strategy %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 4 %P 3 %8 06/2014 %G eng %U http://timreview.ca/article/798 %N 6 %1 Technology Innovation Management Review Chris McPhee is Editor-in-Chief of the Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa and BScH and MSc degrees in Biology from Queen's University in Kingston. He has over 15 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas. %R http://doi.org/10.22215/timreview/798 %0 Journal Article %J Technology Innovation Management Review %D 2014 %T Editorial: Service and Innovation (April 2014) %A Chris McPhee %A Marja Toivonen %A Risto Rajala %A Mika Westerlund %K internationalization %K knowledge-intensive business services %K service business development %K service innovation %K service providers %K social platforms %K value chains %K value creation %K value-in-use %K word-of-mouth communication %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 4 %P 3-5 %8 04/2014 %G eng %U http://timreview.ca/article/779 %N 4 %1 Technology Innovation Management Review Chris McPhee is Editor-in-Chief of the Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa and BScH and MSc degrees in Biology from Queen's University in Kingston. He has over 15 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas. %2 VTT Technical Research Centre Marja Toivonen is Research Professor at VTT Technical Research Centre of Finland, her specialty being service innovation and service business models. She is also Adjunct Professor at Aalto University in Helsinki, Finland. Marja has written several articles on service-related topics and been an invited speaker in many international conferences focusing on these topics. She is a council member of the European Association for Research on Services (RESER), and she is a member of the European Union's 2013–2014 High-Level Expert Group on Business Services. %3 Aalto University Risto Rajala, D.Sc. (Econ) is an Assistant Professor in the Department of Industrial Engineering and Management at Aalto University in Helsinki, Finland. Dr. Rajala holds a PhD in Information Systems Science from the Aalto University School of Business. His recent research has dealt with management of complex service systems, development of digital services, service innovation, and business model performance. Rajala’s specialties include management of industrial services, collaborative service innovation, knowledge management, and design of digital services. %4 Carleton University Mika Westerlund, D.Sc. (Econ) is an Assistant Professor at Carleton University’s Sprott School of Business in Ottawa, Canada. He previously held positions as a Postdoctoral Scholar in the Haas School of Business at the University of California Berkeley and in the School of Economics at Aalto University. Mika earned his doctoral degree in Marketing from the Helsinki School of Economics. His doctoral research focused on software firms’ business models and his current research interests include open and user innovation, business strategy, and management models in high-tech and service-intensive industries. %R http://doi.org/10.22215/timreview/779 %0 Journal Article %J Technology Innovation Management Review %D 2014 %T Editorial: Service and Innovation (May 2014) %A Chris McPhee %A Risto Rajala %A Marja Toivonen %A Mika Westerlund %K collaboration %K innovation indicators %K innovation practices %K intellectual property %K knowledge-intensive business services %K living labs %K online gaming %K service business development %K service design %K service innovation %K service-dominant logic %K trademarks %K value chains %K value creation %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 4 %P 3-5 %8 05/2014 %G eng %U http://timreview.ca/article/788 %N 5 %1 Technology Innovation Management Review Chris McPhee is Editor-in-Chief of the Technology Innovation Management Review. Chris holds an MASc degree in Technology Innovation Management from Carleton University in Ottawa and BScH and MSc degrees in Biology from Queen's University in Kingston. He has over 15 years of management, design, and content-development experience in Canada and Scotland, primarily in the science, health, and education sectors. As an advisor and editor, he helps entrepreneurs, executives, and researchers develop and express their ideas. %2 Aalto University Risto Rajala, D.Sc. (Econ) is an Assistant Professor in the Department of Industrial Engineering and Management at Aalto University in Helsinki, Finland. Dr. Rajala holds a PhD in Information Systems Science from the Aalto University School of Business. His recent research has dealt with management of complex service systems, development of digital services, service innovation, and business model performance. Rajala’s specialties include management of industrial services, collaborative service innovation, knowledge management, and design of digital services. %3 VTT Technical Research Centre Marja Toivonen is Research Professor at VTT Technical Research Centre of Finland, her specialty being service innovation and service business models. She is also Adjunct Professor at Aalto University in Helsinki, Finland. Marja has written several articles on service-related topics and been an invited speaker in many international conferences focusing on these topics. She is a council member of the European Association for Research on Services (RESER), and she is a member of the European Union's 2013–2014 High-Level Expert Group on Business Services. %4 Carleton University Mika Westerlund, D.Sc. (Econ) is an Assistant Professor at Carleton University’s Sprott School of Business in Ottawa, Canada. He previously held positions as a Postdoctoral Scholar in the Haas School of Business at the University of California Berkeley and in the School of Economics at Aalto University. Mika earned his doctoral degree in Marketing from the Helsinki School of Economics. His doctoral research focused on software firms’ business models and his current research interests include open and user innovation, business strategy, and management models in high-tech and service-intensive industries. %R http://doi.org/10.22215/timreview/788 %0 Journal Article %J Technology Innovation Management Review %D 2014 %T Innovation in Services: A Literature Review %A Rabeh Morrar %K assimilation approach %K demarcation approach %K economic performance %K innovation %K service innovation %K synthesis approach %X The article reviews the literature relevant to innovation in services, which has flourished since the 1990s. We discuss the definition of service and to what extent the characteristics of service output have influenced the conceptualization of innovation in services. Then, based on the literature review, we develop a conceptual framework for innovation in service sector, which classifies innovation in service sector into three main approaches: i) assimilation, where innovation in the service sector is assimilated from innovation in manufacturing sector; ii) demarcation, which differentiates innovation in service sector from the traditional conceptualization of innovation in manufacturing sector; and iii) synthesis, which aggregates both assimilation and demarcation approaches within a common conceptual framework. We discuss the relationship between innovation in services and economic performance using productivity and employment as two indicators of performance. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 4 %P 6-14 %8 04/2014 %G eng %U http://timreview.ca/article/780 %N 4 %1 An-Najah National University Rabeh Morrar is an Assistant Professor of Innovation Economics at An-Najah National University in Nablus, Palestine. Rabeh's doctoral dissertation from Lille 1 University in France focused on public-private innovation networks in the service sector, and his current research is focused on innovation in the service sector, R&D management, and technology management. Rabeh is also CEO of BEST, a small business in Palestine that provides innovation solutions and training. %R http://doi.org/10.22215/timreview/780 %0 Journal Article %J Technology Innovation Management Review %D 2014 %T Product and Service Interaction in the Chinese Online Game Industry %A Patrik Ström %A Mirko Ernkvist %K China %K Korea %K MMOG %K network %K online gaming %K product and service %K service innovation %X This article examines the rapidly-growing online game industry in China, which is a prime example of the changing regional landscape of new creative industries in East Asia. The industry’s evolution in China demonstrates the complexity of the growth of this industry through various knowledge and production networks. Despite the fact that Chinese companies were initially a second mover in this industry and had limited technological competence, they managed to move up the value chain within a few years, from operators of foreign-developed games to game developers. The catch-up process in this creative industry has differed from traditional manufacturing industries, which reflects the responsiveness and close proximity between product and service as key elements of the online game experience. This article conceptualizes this product–service offering in the industry and highlights its requirement for a widespread geographical network, as well as close proximity and responsiveness between elements of the network. In the empirical study of the growth of the Chinese online game industry described here, we argue that Chinese companies have managed to grow by utilizing the strategic control of service, player preferences, and responsiveness in this network, and translating this control into constant incremental improvement of their game development offering. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 4 %P 6-17 %8 05/2014 %G eng %U http://timreview.ca/article/789 %N 5 %1 University of Gothenburg Patrik Ström is Associate Professor of Economic Geography at the Centre for International Business Studies, Department of Business Adminstration, University of Gothenburg, Sweden. He holds a PhD in Business Adminstration from Roskilde University, Denmark and an Econ. Dr. in Economic Geography from the University of Gothenburg. Has was formerly a Pro Futura Fellow at the Swedish Collegium for Advanced Study in Uppsala, Sweden. His research focuses on the development of services economies in East Asia and integration of international services markets. Industries of particular interest are knowledge-intensive business services and creative industries such as online computer games. Patrik Ström is also the President of the European Association for Research on Services, RESER. %2 Ratio Institute Mirko Ernkvist wrote his PhD in Economic History on discontinuous technologies in gaming machine manufacturing. After his dissertation, he spent two years as a JSPS postdoctoral researcher at the University of Tokyo, Japan, focusing on the formation of technology-intensive companies and industry policy in the game industry, involving studies of the game industry in Japan, Korea, and China. He has studied the policy implication of the emergence of virtual economy for the World Bank. In 2012, Dr. Ernkvist joined the Ratio Institute as a Wallander Postdoctoral Researcher. He is currently involved in research about technological change and deregulation of industries. %R http://doi.org/10.22215/timreview/789 %0 Journal Article %J Technology Innovation Management Review %D 2014 %T The Promoting Force of Technology for Service Innovation in High-Tech Industries %A Silvia Gliem %A Janny Klabuhn %A Nadine Litwin %K case studies %K dynamic model of process and product innovation %K reverse innovation cycle %K service innovation %K technology %K technology adoption %K technology development %K typologies %X This article focuses on the interaction between the development of technology and service innovation. It goes “back to the basics” by analyzing the first theoretical contributions to the service innovation literature from the late 1980s. These contributions were heavily technologically oriented: they aimed at bringing the results of technological innovation to the realm of services. More specifically, we focus on the model of “reverse innovation cycle” on one hand, and on the first innovation-specific categorization of services on the other. The latter introduced the division into supplier-dominated, production-intensive/scale-intensive, and science-based services. Our purpose is to examine in which ways these theoretical approaches could promote our understanding about the new phenomena of technology-service interaction in innovation. In the second part of the article, we apply these approaches in five case studies that originate from different service industries and that differ in size and technologies. The findings of the analysis demonstrate that the applicability of the approaches to the case studies depends on several factors including the kind of technology involved in the innovation activities, the stage of development of this technology, and the type of service. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 4 %P 40-49 %8 05/2014 %G eng %U http://timreview.ca/article/792 %N 5 %1 Brandenburg University of Technology Cottbus-Senftenberg Silvia Gliem is a PhD student in Business Administration at Brandenburg University of Technology Cottbus-Senftenberg, Germany. She obtained her Bachelor’s degree in International Business Administration from European University Viadrina in Frankfurt (Oder), Germany, and she holds a Master’s degree in Business Administration from Brandenburg University of Technology in Cottbus, Germany. Her research interests focus on service productivity and service innovation research. She recently joined a research project that focuses on the improvement of health and safety in the workplace by means of a service robot. In the context of this project, she depicts the influence of physical surroundings and safety in the workplace on employees. %2 Brandenburg University of Technology Cottbus-Senftenberg Janny Klabuhn is a PhD student in Industrial Engineering at Brandenburg University of Technology Cottbus-Senftenberg, Germany. She holds a diploma in Industrial Engineering from Brandenburg University of Technology in Cottbus, Germany. Her fields of research include human resource management, innovation management, and automation technology. She is part of a research project that aims at the development of a service robot to improve health and safety in the workplace. Within this project, she analyzes the transformational processes in human resources originating from the increasing application of automation technology in certain service industries. %3 Brandenburg University of Technology Cottbus-Senftenberg Nadine Litwin is a PhD student in Business Administration at Brandenburg University of Technology Cottbus-Senftenberg, Germany. She received her diploma in Industrial Engineering from the Brandenburg University of Technology in Cottbus, Germany. Her research encompasses rapid prototyping, production processes, and disruptive innovation. In particular, she focuses on the diffusion of technologies that endanger firm’s traditional competitive strategies, and the potential reorganization needs for manufacturing industries. %R http://doi.org/10.22215/timreview/792 %0 Journal Article %J Technology Innovation Management Review %D 2014 %T The Role of Managers as Agents in Successful Service Innovations: Evidence from India %A Shiv S. Tripathi %K agents %K entrepreneurship %K global organizations %K India %K intrapreneurship %K managers %K service innovation %X The article is based on a three-year study of 70 business executives belonging to 20 large organizations operating in India to identify the kind of interventions used by agents (managers) to make service innovations successful. For the purpose of analysis, the subject organizations were classified into highly successful, successful, and unsuccessful organizations on the basis of their growth rate, and their practices were analyzed to identify the role of agents in those processes or related decisions. The article also compares the practices followed by organizations based in India with global organizations operating in India to understand the contextual issues of service innovations. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 4 %P 18-26 %8 08/2014 %G eng %U http://timreview.ca/article/819 %N 8 %1 Management Development Institute Gurgaon Shiv S. Tripathi is an Assistant Professor in the area of Strategic Management at the Management Development Institute in Gurgaon, India. He holds a PhD degree from Vinod Gupta School of Management at the Indian Institute of Technology Kharagpur. He has published papers in the area of product and service innovations, growth strategies, and innovations in large organizations. He has presented papers at national and international conferences organized by the Indian Institutes of Management, Indian School of Business, and Strategic Management Society, USA. His current research interests include service innovations, open innovations, ambidexterity, and innovation in large organizations. %R http://doi.org/10.22215/timreview/819 %0 Journal Article %J Technology Innovation Management Review %D 2013 %T How Service Innovation Boosts Bottom Lines %A Claude Legrand %A Rob LaJoie %K complex problems %K innovation %K innovation gap %K innovative intelligence %K service innovation %X In the national quest for ground-breaking R&D discoveries and inventions, service innovation is frequently ignored at considerable cost to an organization’s bottom line and a nation’s productivity. For the fact is that innovation applied systematically to all activities outside of R&D can make the difference between uninspiring results and substantial growth in every sector. Many countries, in particular in Europe, have recognized the importance of service innovation and are devoting considerable resources to research, the capture of best practices, and the measurement of progress and success. Given the physiognomy of the modern economy, it does not make sense for leaders in the Canadian public sector to devote all available innovation investment dollars to science and technology R&D. This article explores why service innovation is not yet a priority on the innovation agenda in Canada and why we should correct the dangerous misconception that there is just one “innovation gap” that needs to be addressed. It provides practical recommendations that public and private sector leaders can use to take advantage of this under-valued, high-potential innovation opportunity and calls for the creation of a national service innovation resource to support enterprises of all sizes as a means to improve Canadian productivity. %B Technology Innovation Management Review %I Talent First Network %C Ottawa %V 3 %P 20-25 %8 09/2013 %G eng %U http://timreview.ca/article/724 %N 9 %1 Staples Innovation Claude Legrand is Managing Partner of Staples Innovation, a consulting and learning company based in Toronto, Canada. Prior to this, Claude was Founder and President of Ideaction Inc. For over 25 years, Claude has worked with more than 100 organizations providing strategic counsel, planning, implementation, measurement, and learning programs on innovation. His research interests include the practical application of innovation in organizations and he frequently speaks on all aspects of non-R&D innovation. Claude was the founding Program Director for the Centre of Excellence in Innovation Management at the Schulich Executive Education Centre, part of the Schulich Business School. He is the co-author of Innovative Intelligence – The Art and Practice of Leading Sustainable Innovation in Your Organization. %2 Staples Innovation Rob LaJoie is Managing Partner and leader of Staples Innovation’s consulting and implementation practices. For more than 20 years, he has used the innovation models developed by Ideaction to solve complex problems in the service sector. He is a former Operating Executive of BMO Bank of Montreal with accountabilities in Retail & Commercial Banking and Wealth Management. Prior to joining Staples Innovation, he was the Head of the North American financial services practice for ZS Associates, a global consulting firm specializing in sales and marketing strategy and operations. Rob holds undergraduate degrees in Science and Management Economics, both from the University of Guelph, Canada, an MBA from the Ivey School of Business at the University of Western Ontario in London, Canada, and Executive Program certificates from the J.L. Kellogg School of Management at Northwestern University in Illinois, United States. %R http://doi.org/10.22215/timreview/724